Two-year old denied boarding (and parents are not)
Sep 21, 2013, 6:33 am
#31
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(suspect half the posts will now be moved to EU261 thread!)
Sep 21, 2013, 8:49 am
#32
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[...] In our case, because the original res agent had apparently forgotten to put a ticket number in the child's separate PNR for the complimentary return seat on the sector back to the UK (despite having given us the allocated seat numbers for the whole party of 2 + 1), the system picked up this omission and unbeknown to us, automatically cancelled the child's booking a few days before the flight departure.
), so after some time it has been automatically cancelled.
Sep 21, 2013, 9:28 am
#33
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Bottom line here is that if OP can't get this resolved with ground staff, it should be raised through CC to the Captain. He can't push back with a 2 YOA not in his own seat, so the child becomes a "must fly" and someone else gets offloaded.
Don't count on BA off-loading all three. BA could off-load one parent involuntarily and offer the other parent the "courtesy" of a rebook if he wants or could be snarky and not offer the courtesy rebook to the 2nd parent.
I don't think that the 2 YOA ticket is a revenue ticket in any sense of the word. It is relatively uniquely free amongst air carriers as most would require the purchase of a seat for the 2 YOA for the return.
Don't count on BA off-loading all three. BA could off-load one parent involuntarily and offer the other parent the "courtesy" of a rebook if he wants or could be snarky and not offer the courtesy rebook to the 2nd parent.
I don't think that the 2 YOA ticket is a revenue ticket in any sense of the word. It is relatively uniquely free amongst air carriers as most would require the purchase of a seat for the 2 YOA for the return.
Sep 21, 2013, 10:13 am
#34
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If the ground staff issue a boarding card for an infant to sit on the lap of the parents, the cabin crew will not know the child is over 2 years old. They will assume that the child is the correct age for an infant boarding card.
If the crew are told the child is over 2 years old by either the parents or ground staff, they will not let it travel on the lap of the parents.
I hope this is sorted out for the OP.
If the crew are told the child is over 2 years old by either the parents or ground staff, they will not let it travel on the lap of the parents.
I hope this is sorted out for the OP.
Sep 21, 2013, 10:34 am
#35
Join Date: May 2004
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If the ground staff issue a boarding card for an infant to sit on the lap of the parents, the cabin crew will not know the child is over 2 years old. They will assume that the child is the correct age for an infant boarding card.
If the crew are told the child is over 2 years old by either the parents or ground staff, they will not let it travel on the lap of the parents.
I hope this is sorted out for the OP.
If the crew are told the child is over 2 years old by either the parents or ground staff, they will not let it travel on the lap of the parents.
I hope this is sorted out for the OP.
Although it sounds like this could go various ways, (from my comfortable armchair) I'd consider anything other than all three travelling in seats or all three getting IDB compensation and taking the next flight a very poor show.
I think a friend of mine who used to do a lot of round-the-worlds had a situation not altogether unlike this with his daughter when she turned two during a round-the-world of their whole family in Club (it was probably mid '80s). Back then on the affected leg(s), BA kept downgrading the mother to Y (since they were all in J, required seats by law, and only an adult could get downgraded), but onboard in those days a resourceful captain was able to make a happy service recovery by letting the father take a seat on the flight deck, which for him was much better than J.
Sep 21, 2013, 10:55 am
#36
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If it is the flight that I am thinking, I would imagine that it landed at Gatwick five hours ago. It would be interesting for the OP to come back and tell us what actually happened.
I am a devil for unfinished business and whilst it is interesting to speculate I a peddler in facts. It is entirely possible that there were no-shows and indeed there may have been other people that could be turfed off the aircraft (staff friends and family etc).
Let's wait and see.
I am a devil for unfinished business and whilst it is interesting to speculate I a peddler in facts. It is entirely possible that there were no-shows and indeed there may have been other people that could be turfed off the aircraft (staff friends and family etc).
Let's wait and see.
Sep 21, 2013, 2:15 pm
#37
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Interested to hear outcome too.
I for one have learnt something i.e BA's fairly generous (unique?) policy regarding infants who have a birthday whilst away.
I for one have learnt something i.e BA's fairly generous (unique?) policy regarding infants who have a birthday whilst away.
Sep 21, 2013, 2:30 pm
#38
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If the infant does travel on the lap, what implication would this have for the insurance that air carriers provide for pax? And any subsequent events.
Doesn't bear thinking about, IMHO.
Doesn't bear thinking about, IMHO.
Sep 22, 2013, 1:41 am
#41
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Thanks for all your responses. We ended up flying with him on our lap. The gate agent was the same person that checked us in, so that wasn't going to change anything. There were loads of people waiting at the gate hoping to get on the flight (on standby I suppose) as there had been a cancellation the night before (so no empty seats). He was on our lap on the outbound flight 7 days ago, so we figured he could sit on our lap again this time. Not ideal, but this seemed to be the most practical solution without running the risk of having to wait for the next flight.
Sep 22, 2013, 2:18 am
#44
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A sensible approach by you, but you should report this to BA because this shouldn't happen. If BA know, they presumably have to report themselves. It may be a minor infringement in this case, but what else will that member of staff turn a blind eye to?
A sensible approach by you, but you should report this to BA because this shouldn't happen. If BA know, they presumably have to report themselves. It may be a minor infringement in this case, but what else will that member of staff turn a blind eye to?
Sep 22, 2013, 3:03 am
#45
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A sensible approach by you, but you should report this to BA because this shouldn't happen. If BA know, they presumably have to report themselves. It may be a minor infringement in this case, but what else will that member of staff turn a blind eye to?
A sensible approach by you, but you should report this to BA because this shouldn't happen. If BA know, they presumably have to report themselves. It may be a minor infringement in this case, but what else will that member of staff turn a blind eye to?