Two-year old denied boarding (and parents are not)
Just wondering how this works at BA (and other airlines). I am traveling with my wife and two year old from ALC to LGW today. The flight is massively overbooked and when we presented ourselves at checkin, my wife and I were issued our boarding passes no problem, but it turned out they had taken my son off the flight. It just makes me wonder why on earth that would happen. He turned 2 only a couple of days ago and because of that he was on a separate PNR, so that may have made it more complicated somehow, although they must still be aware they are offloading a 2 year old... We are now having to sit with him on our lap, not the end of the world, but the whole issue is just annoying...
What I am wondering is who decides who gets offloaded, or whether it is an automated process... Any suggestions as to what I can do (could have done) to somehow get a seat for him? |
I thought it was a requirement that any passenger 2 years or older has their own seat; wouldn't this be in breach of regulations if permitted?
Was he actually booked as a child ? |
You aren't going to be able to fly like that - I suggest you speak to the gate agent to get someone else offloaded so your son can have a seat.
If they don't do anything, tell the crew when you board. |
Originally Posted by Dave Noble
(Post 21479903)
I thought it was a requirement that any passenger 2 years or older has their own seat; wouldn't this be in breach of regulations if permitted?
Was he actually booked as a child ? When booking I had to phone up because he turned two in between the outbound and inbound flights, which is why we ended up with separate PNRs, so if he was not booked as a child the reservation agent made a mistake. |
Wow, that is incredible. I wonder who authorises the breach of policy re: infants in lap (the captain, the check-in staff?), or maybe the EU regulations are much more relaxed than FAA?
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Would also point out to agent that if all 3 of you are involuntarily denied boarding that's a lot of cash compensation for BA to pay...
4 more hours for €750 cash and not having a 2 year old on your lap for half the flight (each) would be attractive to me! (Sadly ALC-LGW just below 1500km where cash goes from €250 per pax to €400) |
Originally Posted by crazy8534
(Post 21479930)
Wow, that is incredible. I wonder who authorises the breach of policy re: infants in lap (the captain, the check-in staff?), or maybe the EU regulations are much more relaxed than FAA?
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I'd take the IDB compensation and wait for the next flight. Not
Sure now the regs read but since a 2 year old probably can't fly as an unaccompanied minor then probably all three of you are IDB |
I doubt they would pay the comp, be cheaper to offload a single person and give the child a seat...
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Am I the only one thinking that a regulation that allows a baby at 1 year + 364 days to sit in a lap and a few hours later requires a separate seat deserves a "Spanish approach" to compliance?
Regulation is mostly good and there for a reason, but so is common sense. |
Originally Posted by Love Flying
(Post 21479975)
I doubt they would pay the comp, be cheaper to offload a single person and give the child a seat...
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Also you are due compensation for this denied boarding or 'downgrading'. Having your own seat to sitting on someones lap is a downgrade IMO
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Originally Posted by FlyingB1975
(Post 21479991)
Am I the only one thinking that a regulation that allows a baby at 1 year + 364 days to sit in a lap and a few hours later requires a separate seat deserves a "Spanish approach" to compliance?
Regulation is mostly good and there for a reason, but so is common sense. |
Silly of check-in agents to give boarding passes to parents and not the infant travelling with them. It's the sort of error a computer might make. But a human?
Anyway, the options are limited. I'd press the case for offloading an adult so your son can travel with you. If that isn't granted, then the later flight is your fall-back. I can understand not wanting to wait 4 hours but it could be worse. I wouldn't argue for travelling with child on lap. It's potentially highly dangerous and unless the regulations are discretionary you won't get far asking for them to be waived in your case. |
Originally Posted by olybeast
(Post 21480001)
Also you are due compensation for this denied boarding or 'downgrading' ...
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