Anyone else having problems logging in to their BMI accounts
Feb 27, 2006, 8:56 am
#78
Join Date: Sep 2003
Location: ATL
Programs: DL Diamond, AA Plat Exec, Hilton Gold, IHG Spire Ambassador & Marriott Plat
Posts: 756
Originally Posted by Dan Dare
Another enhancement from BMI. 
When will someone at BMI stand up and take responsibility for the customer. It appears to me that they have embarked on a development program that holds Ryanair as the bench mark of service.
When will someone at BMI stand up and take responsibility for the customer. It appears to me that they have embarked on a development program that holds Ryanair as the bench mark of service.
Feb 27, 2006, 9:03 am
#79
Join Date: Dec 2004
Location: LHR
Programs: BA OW Silver, Aegean *A Gold, Intercon Ambassador Gold, EY Gold
Posts: 249
Just imagine if a bank "upgraded" it's web interface and went live in the manner BMI has. There would be an absolute uproar and the media would jump on owner asking about testing schedules, quality assurance practices etc. Perhaps we should ask BMI to see the Testing Schedule and UAT results prior to go live?
Feb 28, 2006, 12:13 pm
#81
Join Date: Jul 2004
Location: England
Programs: PC Amb., BA Blue
Posts: 5,418
I just want to f'g book a flight w/some of my miles!!!!! 
I still bloody can't, so thought 'ok I'll contact them' by email, as no intention of paying some ridiculous 0870 rate....Web feedback is currently under maintenance, and 'Ask Diamond Club' requires you to be logged-in!!!!
No intention of calling to redeem, if such a thing exists, after hearing about their Indian call centre, plus want to review all the options - which undoubtably would be beyond the understanding of them, ie. cash &miles one-way...nor do I trust 'em, or know d.c. enough - to know if would be hit with a phone surcharge....I just want my account & status back basically, after what - a month now!
Does the BMI lurker have anything to say about the complete abandonment of it's F.F.'ers, or has she been instructed not to say anything, bar how wonderful it is that 3% now OLCI?
I still bloody can't, so thought 'ok I'll contact them' by email, as no intention of paying some ridiculous 0870 rate....Web feedback is currently under maintenance, and 'Ask Diamond Club' requires you to be logged-in!!!!
No intention of calling to redeem, if such a thing exists, after hearing about their Indian call centre, plus want to review all the options - which undoubtably would be beyond the understanding of them, ie. cash &miles one-way...nor do I trust 'em, or know d.c. enough - to know if would be hit with a phone surcharge....I just want my account & status back basically, after what - a month now!
Does the BMI lurker have anything to say about the complete abandonment of it's F.F.'ers, or has she been instructed not to say anything, bar how wonderful it is that 3% now OLCI?
Last edited by tristan727; Feb 28, 2006 at 12:18 pm
Feb 28, 2006, 12:47 pm
#82
Join Date: Jan 2004
Location: uk
Posts: 218
Originally Posted by tristan727
I just want to f'g book a flight w/some of my miles!!!!!
I still bloody can't, so thought 'ok I'll contact them' by email, as no intention of paying some ridiculous 0870 rate....Web feedback is currently under maintenance, and 'Ask Diamond Club' requires you to be logged-in!!!!
No intention of calling to redeem, if such a thing exists, after hearing about their Indian call centre, plus want to review all the options - which undoubtably would be beyond the understanding of them, ie. cash &miles one-way...nor do I trust 'em, or know d.c. enough - to know if would be hit with a phone surcharge....I just want my account & status back basically, after what - a month now!
Does the BMI lurker have anything to say about the complete abandonment of it's F.F.'ers, or has she been instructed not to say anything, bar how wonderful it is that 3% now OLCI?
I still bloody can't, so thought 'ok I'll contact them' by email, as no intention of paying some ridiculous 0870 rate....Web feedback is currently under maintenance, and 'Ask Diamond Club' requires you to be logged-in!!!!
No intention of calling to redeem, if such a thing exists, after hearing about their Indian call centre, plus want to review all the options - which undoubtably would be beyond the understanding of them, ie. cash &miles one-way...nor do I trust 'em, or know d.c. enough - to know if would be hit with a phone surcharge....I just want my account & status back basically, after what - a month now!
Does the BMI lurker have anything to say about the complete abandonment of it's F.F.'ers, or has she been instructed not to say anything, bar how wonderful it is that 3% now OLCI?
After going through all the 4 pages of my "details" it puts me right back to the "please update your details " opening page AGAIN...arrrrrgg
Feb 28, 2006, 2:05 pm
#84
Join Date: Jan 2006
Programs: Lots, some no/low status some high status, can't be bothered to list them :-)
Posts: 1,951
Originally Posted by hardydoug
Same here, I can only log in with my email and password, then it won't let me even look at any award flights, every time I try it asks me to update my details.
After going through all the 4 pages of my "details" it puts me right back to the "please update your details " opening page AGAIN...arrrrrgg
After going through all the 4 pages of my "details" it puts me right back to the "please update your details " opening page AGAIN...arrrrrgg
Feb 28, 2006, 2:41 pm
#85
Join Date: Sep 2005
Location: London (UK), Wellington (NZ)
Programs: AirNZ AP *GE, Aegean *G, BMI Gold, BA Exec club Gold, UA MP, QFF
Posts: 303
Originally Posted by Private Pyle
Exactly the same as me - it's very frustrating.
Must be a pretty damn serious problem ... is it two weeks yet??
Mar 1, 2006, 1:37 am
#86
Join Date: Jan 2005
Location: SIN 5 days out of 7
Programs: BD*G, A3*G, BA-S, Accor Gold, IHG Amb
Posts: 5,505
Originally Posted by ajamieson
No login or miles spending problems here - I'm just using my DC number and password exactly as before.
I do wonder if the site was affected by a doggy upgrade or perhaps malicious actions?
Mar 1, 2006, 1:52 am
#87
Join Date: May 2003
Location: Hong Kong
Programs: A3 Gold, BA Gold
Posts: 1,435
Originally Posted by jbfield
Oh, so it's not affecting everyone??!!!
Heaven forbid he should be denied access...............just think of the bad press they would receive!
B
Mar 1, 2006, 5:30 am
#88
Join Date: Jul 2004
Location: England
Programs: PC Amb., BA Blue
Posts: 5,418
Yes...anyone following the respective threads in the M.R. forums know that publicists, lawyers & journalists do have an uncanny success rate in getting $0 res's honoured, in comparison to the other bookers... 
As it is, we booked CE on BA in the end, figured 'bout time as must be the only one who's ever earnt 400k BA miles in 18 months yet never travelled in their Biz class, either short or l/haul. So that's least two tix BD lost from me, anyways.
Still flying back from Eindhoven on FR though.
As it is, we booked CE on BA in the end, figured 'bout time as must be the only one who's ever earnt 400k BA miles in 18 months yet never travelled in their Biz class, either short or l/haul. So that's least two tix BD lost from me, anyways.
Still flying back from Eindhoven on FR though.
Mar 1, 2006, 7:04 am
#89
Join Date: Aug 2001
Location: London. Edinburgh, Cornwall
Programs: BA GGL, British Midland Lifetime* Loser
Posts: 7,950
If only this were true 
As conspiracy theories go, I'd say that was barking mad 
(although pretty much in tune with the rest of this thread...)
With BD I would go for cock-up over conspiracy every time...
Originally Posted by jbfield
I do wonder if the site was affected by a doggy upgrade or perhaps malicious actions?
(although pretty much in tune with the rest of this thread...) With BD I would go for cock-up over conspiracy every time...