Anyone else having problems logging in to their BMI accounts
Apr 1, 2006, 6:53 pm
#136
Join Date: Sep 2005
Location: London (UK), Wellington (NZ)
Programs: AirNZ AP *GE, Aegean *G, BMI Gold, BA Exec club Gold, UA MP, QFF
Posts: 303
Originally Posted by cmcbugg
i see the 'Ask Diamond Club' section has now been removed from the DC website - its been down for maintainence for the last two months - and now it's gone.
Solution - remove facility for asking question.
I am starting to get a bad feeling about this.
Apr 8, 2006, 8:02 am
#137
Join Date: Jan 2005
Programs: BA silver.
Posts: 213
I just spent a long time trying to convince the website to let me replace one e-mail address with another, and it let me do so but then refused to accept my password for linking the dc account which actually has my miles information with either of the e-mail addresses, at least one of which I used at some point for getting e-mail alerts. Even though it was the password I had JUST been sent.
Then I gave up and went on to other things, and eventually went to a third e-mail account, where I discovered two password requests, and, er, logged in to my account where my miles information was waiting for me. *sigh* Hooray for human error. Haven't dared try to link the other two e-mail addresses to the main account; figure leaving well enough alone is the best policy....
The bmi monkey has not yet pushed the button to post bonus miles for March, btw (unless they've enhanced their service by firing the monkey and replacing it with...?).
Then I gave up and went on to other things, and eventually went to a third e-mail account, where I discovered two password requests, and, er, logged in to my account where my miles information was waiting for me. *sigh* Hooray for human error. Haven't dared try to link the other two e-mail addresses to the main account; figure leaving well enough alone is the best policy....
The bmi monkey has not yet pushed the button to post bonus miles for March, btw (unless they've enhanced their service by firing the monkey and replacing it with...?).
Apr 9, 2006, 3:50 am
#138
Join Date: Sep 2005
Location: London (UK), Wellington (NZ)
Programs: AirNZ AP *GE, Aegean *G, BMI Gold, BA Exec club Gold, UA MP, QFF
Posts: 303
I can log in now, but the none of the 6 flights I have taken since March 15th have posted yet.
I have been advised that they can take up to a month to post. Never taken tis long before. Ah well, will have to post the boarding cards to bmi then from NZ. Bit of a pain...
I have been advised that they can take up to a month to post. Never taken tis long before. Ah well, will have to post the boarding cards to bmi then from NZ. Bit of a pain...
Apr 9, 2006, 4:16 am
#139
Join Date: Feb 2003
Location: Austria (Vbg)
Programs: LX SEN, BA Gfl/GGL, IC Dia, HH Dia, Hyatt LT GLOB
Posts: 1,585
Originally Posted by dorothyr
The bmi monkey has not yet pushed the button to post bonus miles for March, btw
Originally Posted by dorothyr
(unless they've enhanced their service by firing the monkey and replacing it with...?).
May 22, 2006, 4:29 pm
#140
Join Date: Jan 2005
Location: New York
Programs: AA Plat, CO Gold
Posts: 1,598
Well, since this seems to be the thread for complaining about bmi technical snafus...
My friend received an email today informing her that when she created an account in February, they apparently gave her the wrong account number. They gave her XXXXXXX5 when it should have been XXXXXXX3. Which would probably explain why UA's computers were rejecting it when she tried using it in March, so she ended up crediting her RTW trip to her UA account. It seems to be a systematic problem because I received the same email today for an account I created around the same time.
My friend received an email today informing her that when she created an account in February, they apparently gave her the wrong account number. They gave her XXXXXXX5 when it should have been XXXXXXX3. Which would probably explain why UA's computers were rejecting it when she tried using it in March, so she ended up crediting her RTW trip to her UA account. It seems to be a systematic problem because I received the same email today for an account I created around the same time.
May 25, 2009, 9:50 am
#142
Join Date: Jun 2003
Location: UK
Programs: DC silver
Posts: 71
Yes If you let the page run for about 2 min. you get
"Due to a technical error we are unable to log you in at the moment. We are working to fix the error and you will be able to log in soon. Please accept our apologies for any inconvenience caused."
"Due to a technical error we are unable to log you in at the moment. We are working to fix the error and you will be able to log in soon. Please accept our apologies for any inconvenience caused."
May 25, 2009, 9:53 am
#143
Join Date: Nov 2007
Location: UK
Programs: BA Silver, AA Gold, A3 Gold, Honors Diamond, Bonvoy Gold
Posts: 1,251
May 25, 2009, 10:02 am
#144
Join Date: Jun 2002
Location: London, UK
Programs: BA Gold(OWE), QF LTG, MR Plat, IHG Spire, Hertz PC
Posts: 8,156
I find the only way I can get into my account now is to use either my e-mail address or the new long membership number with lots of 0000s at the front. My old number no longer works. 