Lifemiles redemption ticket on ANA flights (Flights got cancelled)
May 14, 2020, 10:11 am
#1
Original Poster
Join Date: Mar 2020
Posts: 25
Lifemiles redemption ticket on ANA flights (Flights got cancelled)
Hi,
I issued a lifemiles award ticket on ANA flights but both of my ANA flights got cancelled.
I called ANA for flight protection and they said this booking belongs to Avianca.
I called Avianca they told me I should contact ANA for flight protection and get back to Avianca for re-issuing my ticket.
Neither ANA nor Avianca could help me with this ticket.
How could I do?
Thanks in advance.
I issued a lifemiles award ticket on ANA flights but both of my ANA flights got cancelled.
I called ANA for flight protection and they said this booking belongs to Avianca.
I called Avianca they told me I should contact ANA for flight protection and get back to Avianca for re-issuing my ticket.
Neither ANA nor Avianca could help me with this ticket.
How could I do?
Thanks in advance.
May 15, 2020, 1:10 am
#3
Join Date: Oct 2010
Location: USA
Programs: DL PM - IC RA - HHonors Gold - Hertz Gold - AA - US - CO - Choice Privileges
Posts: 1,662
Hi,
I issued a lifemiles award ticket on ANA flights but both of my ANA flights got cancelled.
I called ANA for flight protection and they said this booking belongs to Avianca.
I called Avianca they told me I should contact ANA for flight protection and get back to Avianca for re-issuing my ticket.
Neither ANA nor Avianca could help me with this ticket.
How could I do?
Thanks in advance.
I issued a lifemiles award ticket on ANA flights but both of my ANA flights got cancelled.
I called ANA for flight protection and they said this booking belongs to Avianca.
I called Avianca they told me I should contact ANA for flight protection and get back to Avianca for re-issuing my ticket.
Neither ANA nor Avianca could help me with this ticket.
How could I do?
Thanks in advance.
May 15, 2020, 9:23 pm
#5
Join Date: Oct 2018
Posts: 1,656
As I found out several times, Avianca will do nothing. They will not rebook any other flights, regardless of what's available. Your only option is to ask Avianca for a refund of the miles.
- If you ask for a refund based on flight cancelation, refund will be free, but it will take a long time. It took 2 weeks in March, probably longer now, to get the miles back. Taxes - you may never get back. I am still waiting on the credit card chargeback, as Avianca simply did not return them.
- Presumably, you can process this as a voluntary refund, in which case miles will be redeposited immediately. There is a $200 fee to do so. I did not try.
Then you can go and look for a new ticket.
- If you ask for a refund based on flight cancelation, refund will be free, but it will take a long time. It took 2 weeks in March, probably longer now, to get the miles back. Taxes - you may never get back. I am still waiting on the credit card chargeback, as Avianca simply did not return them.
- Presumably, you can process this as a voluntary refund, in which case miles will be redeposited immediately. There is a $200 fee to do so. I did not try.
Then you can go and look for a new ticket.
May 16, 2020, 8:02 am
#6
Join Date: Feb 2010
Location: Fort Worth, TX
Programs: Lifetime Plat Spg, 1K UA
Posts: 13
This was the response I received from Avianca, not what I expected...
As I found out several times, Avianca will do nothing. They will not rebook any other flights, regardless of what's available. Your only option is to ask Avianca for a refund of the miles.
- If you ask for a refund based on flight cancelation, refund will be free, but it will take a long time. It took 2 weeks in March, probably longer now, to get the miles back. Taxes - you may never get back. I am still waiting on the credit card chargeback, as Avianca simply did not return them.
- Presumably, you can process this as a voluntary refund, in which case miles will be redeposited immediately. There is a $200 fee to do so. I did not try.
Then you can go and look for a new ticket.
- If you ask for a refund based on flight cancelation, refund will be free, but it will take a long time. It took 2 weeks in March, probably longer now, to get the miles back. Taxes - you may never get back. I am still waiting on the credit card chargeback, as Avianca simply did not return them.
- Presumably, you can process this as a voluntary refund, in which case miles will be redeposited immediately. There is a $200 fee to do so. I did not try.
Then you can go and look for a new ticket.
So they still want to charge me for any changes as if was a voluntary cancellation...
May 16, 2020, 9:34 am
#7
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
Indeed, until the day of travel, your recourse is solely with AV and NH will do nothing. The email is incorrect. As your flights were cancelled, you are due a full refund to your original form of payment and, if AV does not refund (fees + taxes), a chargeback is in order.
At a more practical level, if you do wish to travel, you will need to do the research yourself and then propose alternatives to AV. What are your dates of travel and destination?
At a more practical level, if you do wish to travel, you will need to do the research yourself and then propose alternatives to AV. What are your dates of travel and destination?
May 17, 2020, 1:13 am
#8
Join Date: Oct 2012
Location: Tokyo
Programs: Marriott Plat, HH G,Hyatt E,*A Gold, OW Emerald.
Posts: 3,023
the second paragraph is only informational and doesn't apply to your request for an involuntary cancel.
(since LM has already established in the email that your flights were cancelled)
the informational part is just in case you chose not to cancel, and instead chose to change the dates to your ticket. just cancel and close the matter with these two tickets!
Last edited by Tokyoite; May 17, 2020 at 1:19 am
Jul 9, 2020, 9:22 am
#9
Join Date: Oct 2004
Location: SVG
Posts: 1,172
I am in a similar situation, as I have booked flights for friends with my Lifemiles, and ANA has cancelled the flight.
I will attempt to get the taxes/fees refunded, and the miles also.
Wondering though what expiration will apply to the refunded miles?
My current miles have an expiration date of Feb 28, 2021.
I will attempt to get the taxes/fees refunded, and the miles also.
Wondering though what expiration will apply to the refunded miles?
My current miles have an expiration date of Feb 28, 2021.
Jul 25, 2020, 7:41 am
#10
FlyerTalk Evangelist
Join Date: Sep 2003
Location: HH Diamond, Marriott Gold, IHG Gold, Hyatt something
Posts: 33,539
I am in a similar situation, as I have booked flights for friends with my Lifemiles, and ANA has cancelled the flight.
I will attempt to get the taxes/fees refunded, and the miles also.
Wondering though what expiration will apply to the refunded miles?
My current miles have an expiration date of Feb 28, 2021.
I will attempt to get the taxes/fees refunded, and the miles also.
Wondering though what expiration will apply to the refunded miles?
My current miles have an expiration date of Feb 28, 2021.