FlyerTalk Forums - View Single Post - Lifemiles redemption ticket on ANA flights (Flights got cancelled)
Old May 16, 2020, 8:02 am
  #6  
andres21st
 
Join Date: Feb 2010
Location: Fort Worth, TX
Programs: Lifetime Plat Spg, 1K UA
Posts: 13
This was the response I received from Avianca, not what I expected...

Originally Posted by tr3k
As I found out several times, Avianca will do nothing. They will not rebook any other flights, regardless of what's available. Your only option is to ask Avianca for a refund of the miles.

- If you ask for a refund based on flight cancelation, refund will be free, but it will take a long time. It took 2 weeks in March, probably longer now, to get the miles back. Taxes - you may never get back. I am still waiting on the credit card chargeback, as Avianca simply did not return them.

- Presumably, you can process this as a voluntary refund, in which case miles will be redeposited immediately. There is a $200 fee to do so. I did not try.

Then you can go and look for a new ticket.

So they still want to charge me for any changes as if was a voluntary cancellation...
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