1000 points for delayed train (automatic?)
Apr 24, 2024 | 5:50 pm
#1
Original Poster
Join Date: Oct 2019
Programs: Flying Blue, Hilton Honors, Amtrak Guest Rewards
Posts: 3,645
1000 points for delayed train (automatic?)
Was looking through my account and noticed a 1000 point "goodwill bonus" for an Acela F trip (an award trip even) which had a delay in February. I haven't seen any posts about this, but if this is a new benefit (maybe tied to status (Select Plus in my case)?) I approve.
Apr 24, 2024 | 6:38 pm
#2
Join Date: Sep 2005
Location: Philly
Programs: AA, BA, NH, TP, FI
Posts: 848
I have had (unfortunately!) a few of these due to delays especially on the Acela. The last one was two weeks ago for 5000 points Goodwill Adjustment - Delayed Train. This was a two hour delay between Washington and Philly due to signal and switch issues. I think on the Acela these goodwill adjustments kick in if the train is delayed by at least 30-60mins.
Apr 26, 2024 | 3:41 pm
#3
Join Date: Nov 2005
Location: PHL, EWR
Programs: UA Gold; DL Silver; Amtrak Select Plus;Hilton Diamond;Hyatt Disc;Hertz PC; Total Wine Grand Reserve!
Posts: 2,496
I haven't ever received one, although I only had one really bad delay on the Acela last year that was due to engine trouble.
May 31, 2024 | 2:22 am
#4
Join Date: Nov 2005
Location: SIN / CNX / SFO
Programs: UA GS, SQ PPS, Hyatt Globalist, Marriott Titanium, Hilton Diamond, Accor Gold
Posts: 1,253
How soon after the delayed train did these show up for folks?
I had a three-hour delay on Acela NYP-WAS this Monday and only the standard points have posted ... is it worth calling in?
I had a three-hour delay on Acela NYP-WAS this Monday and only the standard points have posted ... is it worth calling in?
Jun 2, 2024 | 2:21 pm
#6
Join Date: Sep 2005
Location: Philly
Programs: AA, BA, NH, TP, FI
Posts: 848
When I have received extra points due to delays I normally receive 1-3 days after the disrupted journey.
Jun 3, 2024 | 7:08 pm
#7
Join Date: Nov 2009
Location: PHX
Programs: Delta 3M DM, Southwest A List
Posts: 1,533
Jun 8, 2024 | 11:28 am
#9
Join Date: Nov 2005
Location: SIN / CNX / SFO
Programs: UA GS, SQ PPS, Hyatt Globalist, Marriott Titanium, Hilton Diamond, Accor Gold
Posts: 1,253
To say I'm happy with this service recovery is an understatement!
Jun 8, 2024 | 8:01 pm
#10
Join Date: Sep 2005
Location: Philly
Programs: AA, BA, NH, TP, FI
Posts: 848
To answer my own question here, I never called in (too busy) and I never got any extra points, but I did get an entirely unexpected full refund of the ticket back to my credit card on June 5th (nine days later). The companion coupon I'd used was also restored to my account. The standard points I earned remain intact as well.
To say I'm happy with this service recovery is an understatement!
To say I'm happy with this service recovery is an understatement!
I have had full refunds on severe delays on Amtrak 3-4 hrs.
Jul 31, 2024 | 7:26 am
#11
Join Date: Sep 2005
Location: Philly
Programs: AA, BA, NH, TP, FI
Posts: 848
Had a 15 min delay Monday 29th July on the Acela and received last night 250 goodwill points last night.
I was not expecting anything but maybe due to all the issues on the NE Corridor Amtrak are feeling a bit sensitive.
I was not expecting anything but maybe due to all the issues on the NE Corridor Amtrak are feeling a bit sensitive.
Aug 28, 2024 | 7:09 pm
#12
Join Date: Jul 2015
Programs: HH Diamond, HGVC, WN RR, National Exec, Avis Preferred
Posts: 1,156
I was on a train Sunday that was 2 1/2 hours late arriving at NYP. The trip involved backing up 6 miles to rescue a broken down train and pulling them about 100 miles. I got an email yesterday that they will send me a Transportation Voucher via email in 5-7 business days. Fare for two of us was about $110. I was just glad we weren’t on the one that broke down.
Sep 6, 2024 | 10:55 pm
#14
Join Date: Nov 2016
Programs: Nectar Card
Posts: 1,623
I have had (unfortunately!) a few of these due to delays especially on the Acela. The last one was two weeks ago for 5000 points “Goodwill Adjustment - Delayed Train”. This was a two hour delay between Washington and Philly due to signal and switch issues. I think on the Acela these goodwill adjustments kick in if the train is delayed by at least 30-60mins.
I was on a train Sunday that was 2 1/2 hours late arriving at NYP. The trip involved backing up 6 miles to rescue a broken down train and pulling them about 100 miles. I got an email yesterday that they will send me a Transportation Voucher via email in 5-7 business days. Fare for two of us was about $110. I was just glad we weren’t on the one that broke down.
Sep 7, 2024 | 7:40 pm
#15
Join Date: Aug 2015
Posts: 361
I have noticed this, too. Used to be I'd get 250 for small delays and 1000 for big delays. Now I get 250 no matter how long. I'm guessing with the crazy delays this summer they've had to cut back. I had a 30 minute delay yesterday but I was in FC so thought maybe they'd give more, but just got the email and it's still 250.