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Thread: 1000 points for delayed train (automatic?)
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Old Jun 8, 2024 | 11:28 am
  #9  
Scifience
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Originally Posted by Scifience
How soon after the delayed train did these show up for folks?

I had a three-hour delay on Acela NYP-WAS this Monday and only the standard points have posted ... is it worth calling in?
To answer my own question here, I never called in (too busy) and I never got any extra points, but I did get an entirely unexpected full refund of the ticket back to my credit card on June 5th (nine days later). The companion coupon I'd used was also restored to my account. The standard points I earned remain intact as well.

To say I'm happy with this service recovery is an understatement!
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