Originally Posted by
hhdl
Was looking through my account and noticed a 1000 point "goodwill bonus" for an Acela F trip (an award trip even) which had a delay in February. I haven't seen any posts about this, but if this is a new benefit (maybe tied to status (Select Plus in my case)?) I approve.
I have had (unfortunately!) a few of these due to delays especially on the Acela. The last one was two weeks ago for 5000 points “Goodwill Adjustment - Delayed Train”. This was a two hour delay between Washington and Philly due to signal and switch issues. I think on the Acela these goodwill adjustments kick in if the train is delayed by at least 30-60mins.