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Old Jun 8, 2024 | 8:01 pm
  #10  
fatmac70
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Join Date: Sep 2005
Location: Philly
Programs: AA, BA, NH, TP, FI
Posts: 846
Originally Posted by Scifience
To answer my own question here, I never called in (too busy) and I never got any extra points, but I did get an entirely unexpected full refund of the ticket back to my credit card on June 5th (nine days later). The companion coupon I'd used was also restored to my account. The standard points I earned remain intact as well.

To say I'm happy with this service recovery is an understatement!
Indeed, good service recovery from Amtrak - I just wish airlines could be as proactive!

I have had full refunds on severe delays on Amtrak 3-4 hrs.
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