Originally Posted by
fatmac70
I have had (unfortunately!) a few of these due to delays especially on the Acela. The last one was two weeks ago for 5000 points “Goodwill Adjustment - Delayed Train”. This was a two hour delay between Washington and Philly due to signal and switch issues. I think on the Acela these goodwill adjustments kick in if the train is delayed by at least 30-60mins.
Originally Posted by
fatmac70
Had a 15 min delay Monday 29th July on the Acela and received last night 250 goodwill points last night.
I was not expecting anything but maybe due to all the issues on the NE Corridor Amtrak are feeling a bit sensitive.
Also got 250 for a recent delay (1.5 hours). Maybe they've tightened up in general? Seems like they were giving thousands in the spring for 30-60 minute delays. Now at the end of the summer, it's less than a thousand.
Originally Posted by
birdiedouble
I was on a train Sunday that was 2 1/2 hours late arriving at NYP. The trip involved backing up 6 miles to rescue a broken down train and pulling them about 100 miles. I got an email yesterday that they will send me a Transportation Voucher via email in 5-7 business days. Fare for two of us was about $110. I was just glad we weren’t on the one that broke down.
That actually sounds quite a creative solution to get everyone going again, good on them.
