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60,000 points alone were worth the $499 (or $299), especially if they ever turn into 90,000 Avios.
only if there's a promo, and it doesn't look like there's going to be one this month. Originally Posted by rankourabu
I was skeptical when I got this card last year, but its proven to be great value.60,000 points alone were worth the $499 (or $299), especially if they ever turn into 90,000 Avios.
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Curious to know if the insurances cover travel that is not booked on the credit card.
Insurance only covers purchases paid for in full with the card as far as I know. And that makes perfect sense...Originally Posted by simba8
I dont have the card, but it seems that some of the benefits have diluted over the last few years.Curious to know if the insurances cover travel that is not booked on the credit card.
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Amex Plat is one of very few cards that provides pre-departure cancellation protection, if the full fare is paid with the card.Originally Posted by ffsim
Insurance only covers purchases paid for in full with the card as far as I know. And that makes perfect sense...
The only coverage exception is out-of-province medical when one does not need to pay the full fare with the card, such as a short cross border shopping trip in one's own private car, or driving from Toronto to Montreal. One is still covered for medical.
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Maybe you need to give it a bit more time. I've had it for a year and I've got the most value out of Priority Pass (20+ lounge visits x2 people), Fairmont Plat in 5 (2 amazing suite upgrades that I wouldn't be able to pay for otherwise), and somewhat surprisingly SPG Gold (some decent upgrades and nice treatment). Also got some value from Marco Polo Gold (too bad it's going away) and Accor Platinum. I've found Priority Pass lounge access to be good in most airports; at YYZ transborder the Plaza Premium lounge is better imo than the MLL, more and better food plus you have a view out the windows; FRA has been the worst, nothing airside in the main terminal. Biggest disappointment so far is the FHR programme, but now that it's bookable online maybe that will change.Originally Posted by tonym6969
I received my Canadian Amex Plat card a month ago and would like share the experience with others. .... Why anybody would keep this card past the first year baffles me.
In what way(s) can a cardholder contact the Amex travel agent, concierge, and travel insurance make-things-happen-ers?
I read upthread about "call them" but is telephone the only method that works? I am deaf and not going to spend $699 and have to get an innocent bystander to sit on the line and make calls for me, even for 60K points. I got a targeted mailing / code, but I've shredded them before and would shred again.
I would need to get prompt reply via email or text message with a response time comparable to telephone. Anyone used one of those media with satisfactory results?
I read upthread about "call them" but is telephone the only method that works? I am deaf and not going to spend $699 and have to get an innocent bystander to sit on the line and make calls for me, even for 60K points. I got a targeted mailing / code, but I've shredded them before and would shred again.
I would need to get prompt reply via email or text message with a response time comparable to telephone. Anyone used one of those media with satisfactory results?
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I read upthread about "call them" but is telephone the only method that works? I am deaf and not going to spend $699 and have to get an innocent bystander to sit on the line and make calls for me, even for 60K points. I got a targeted mailing / code, but I've shredded them before and would shred again.
I would need to get prompt reply via email or text message with a response time comparable to telephone. Anyone used one of those media with satisfactory results?
You can communicate with AMEX via secure message online but I'm not sure if they have concierge services online.Originally Posted by flyquiet
In what way(s) can a cardholder contact the Amex travel agent, concierge, and travel insurance make-things-happen-ers?I read upthread about "call them" but is telephone the only method that works? I am deaf and not going to spend $699 and have to get an innocent bystander to sit on the line and make calls for me, even for 60K points. I got a targeted mailing / code, but I've shredded them before and would shred again.
I would need to get prompt reply via email or text message with a response time comparable to telephone. Anyone used one of those media with satisfactory results?
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I read upthread about "call them" but is telephone the only method that works? I am deaf and not going to spend $699 and have to get an innocent bystander to sit on the line and make calls for me, even for 60K points. I got a targeted mailing / code, but I've shredded them before and would shred again.
I would need to get prompt reply via email or text message with a response time comparable to telephone. Anyone used one of those media with satisfactory results?
Originally Posted by flyquiet
In what way(s) can a cardholder contact the Amex travel agent, concierge, and travel insurance make-things-happen-ers?I read upthread about "call them" but is telephone the only method that works? I am deaf and not going to spend $699 and have to get an innocent bystander to sit on the line and make calls for me, even for 60K points. I got a targeted mailing / code, but I've shredded them before and would shred again.
I would need to get prompt reply via email or text message with a response time comparable to telephone. Anyone used one of those media with satisfactory results?
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Originally Posted by yerffej201
You can communicate with AMEX via secure message online but I'm not sure if they have concierge services online.
+1 on secure message, although IME the agents are less helpful regarding out-of-the-ordinary requests.
As for the Personal Travel Service and Concierge, I communicate with both almost exclusively by email. As soon as I found an agent and a concierge that I liked, I would send requests directly to them. While the legwork gets done via email, the actual booking usually takes a phone call to finalize. Not sure if they'd be able to handle A - Z by email, but I can't imagine they wouldn't have some way to accommodate you.
flyquiet if you like, I can call in and see how they typically handle deaf card members. Surely they must have some system in place that doesn't erode the benefits for you...
ffsim, that would be very helpful!
My bank has secure messaging but it take several days to respond. I got a local bank manager to adopt me, which is kind of degrading and I have to schlep over to the branch, but gets the job done when the fraud department shuts my card down or some such thing.
It would be useful to have Amex handle this because Air Canada has NO method for secure messaging and it is impossible to make complicated reservations without calling them. They still expect deaf people to call on TTY. No self-respecting deaf person has used those for over 10 years.
I wonder what Amex will say. In 1987, they were a corporate partner of a communication-accessibility-by-year-2000 initiative, but even to this day, I still sometimes see their TV ads not captioned.
My bank has secure messaging but it take several days to respond. I got a local bank manager to adopt me, which is kind of degrading and I have to schlep over to the branch, but gets the job done when the fraud department shuts my card down or some such thing.
It would be useful to have Amex handle this because Air Canada has NO method for secure messaging and it is impossible to make complicated reservations without calling them. They still expect deaf people to call on TTY. No self-respecting deaf person has used those for over 10 years.
I wonder what Amex will say. In 1987, they were a corporate partner of a communication-accessibility-by-year-2000 initiative, but even to this day, I still sometimes see their TV ads not captioned.
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My bank has secure messaging but it take several days to respond. I got a local bank manager to adopt me, which is kind of degrading and I have to schlep over to the branch, but gets the job done when the fraud department shuts my card down or some such thing.
It would be useful to have Amex handle this because Air Canada has NO method for secure messaging and it is impossible to make complicated reservations without calling them. They still expect deaf people to call on TTY. No self-respecting deaf person has used those for over 10 years.
I wonder what Amex will say. In 1987, they were a corporate partner of a communication-accessibility-by-year-2000 initiative, but even to this day, I still sometimes see their TV ads not captioned.
So, it turns out they're proud to offer TTY support for all services Originally Posted by flyquiet
ffsim, that would be very helpful! My bank has secure messaging but it take several days to respond. I got a local bank manager to adopt me, which is kind of degrading and I have to schlep over to the branch, but gets the job done when the fraud department shuts my card down or some such thing.
It would be useful to have Amex handle this because Air Canada has NO method for secure messaging and it is impossible to make complicated reservations without calling them. They still expect deaf people to call on TTY. No self-respecting deaf person has used those for over 10 years.
I wonder what Amex will say. In 1987, they were a corporate partner of a communication-accessibility-by-year-2000 initiative, but even to this day, I still sometimes see their TV ads not captioned.
In addition, you're able to manage your account online (monitor charges, redeem MR points, book travel, etc) and communicate securely with them via Secure Messages. I've only used the service on a couple of occasions, but I recall receiving the response in a timely manner; it certainly didn't take days (or even a day) to get back to me. Finally, you can correspond with the concierge and travel agents by email once you have someone's email address.
Overall, not great but only you can decide if the benefits are worth $699 to you...
PM reply sent.
No clear decision here then, but not off the table. Secure messaging is better than Air Canada offers for booking complicated itins, so still worth consideration. I haven't had Amex since the 80s (and it was that annoying $45 a year fee that finally ticked me off!)
No clear decision here then, but not off the table. Secure messaging is better than Air Canada offers for booking complicated itins, so still worth consideration. I haven't had Amex since the 80s (and it was that annoying $45 a year fee that finally ticked me off!)
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As for the Personal Travel Service and Concierge, I communicate with both almost exclusively by email. As soon as I found an agent and a concierge that I liked, I would send requests directly to them. While the legwork gets done via email, the actual booking usually takes a phone call to finalize. Not sure if they'd be able to handle A - Z by email, but I can't imagine they wouldn't have some way to accommodate you.
flyquiet if you like, I can call in and see how they typically handle deaf card members. Surely they must have some system in place that doesn't erode the benefits for you...
so you get the email of the call center agents? by asking them? and they'll give it to you? would be so much more helpful checking fhr rates and the like via email rather than calling.Originally Posted by ffsim
+1 on secure message, although IME the agents are less helpful regarding out-of-the-ordinary requests.As for the Personal Travel Service and Concierge, I communicate with both almost exclusively by email. As soon as I found an agent and a concierge that I liked, I would send requests directly to them. While the legwork gets done via email, the actual booking usually takes a phone call to finalize. Not sure if they'd be able to handle A - Z by email, but I can't imagine they wouldn't have some way to accommodate you.
flyquiet if you like, I can call in and see how they typically handle deaf card members. Surely they must have some system in place that doesn't erode the benefits for you...
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You always receive personalized email confirmation of bookings done by PTS.Originally Posted by yerffej201
so you get the email of the call center agents? by asking them? and they'll give it to you? would be so much more helpful checking fhr rates and the like via email rather than calling.
Agents have always replied to follow up enquiries.
Most experiences I have had have been excellent and therefore I did not see any need to direct my business through one agent; however, after a couple of less stellar recent communications, I have regretted not keeping a personal point of contact. Agents will be delighted to become your one stop contact point. I do have email coordinates for some PTS agents I have been especially happy with that I would be happy to share if you are signed up.
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See if this thread will help:Originally Posted by JTXC
Has anyone used the International Airline Programme benefit with this card? I am wondering which airlines are included: AC? BA? EK? The last of these is of particular interest to me.
http://www.flyertalk.com/forum/ameri...n-members.html
and also try this link:
https://www298.americanexpress.com/p...tcm:589-224949