Originally Posted by
ffsim
+1 on secure message, although IME the agents are less helpful regarding out-of-the-ordinary requests.
As for the Personal Travel Service and Concierge, I communicate with both almost exclusively by email. As soon as I found an agent and a concierge that I liked, I would send requests directly to them. While the legwork gets done via email, the actual booking usually takes a phone call to finalize. Not sure if they'd be able to handle A - Z by email, but I can't imagine they wouldn't have some way to accommodate you.
flyquiet if you like, I can call in and see how they typically handle deaf card members. Surely they must have some system in place that doesn't erode the benefits for you...
so you get the email of the call center agents? by asking them? and they'll give it to you? would be so much more helpful checking fhr rates and the like via email rather than calling.