ffsim, that would be very helpful!

My bank has secure messaging but it take several days to respond. I got a local bank manager to adopt me, which is kind of degrading and I have to schlep over to the branch, but gets the job done when the fraud department shuts my card down or some such thing.

It would be useful to have Amex handle this because Air Canada has NO method for secure messaging and it is impossible to make complicated reservations without calling them. They still expect deaf people to call on TTY. No self-respecting deaf person has used those for over 10 years.

I wonder what Amex will say. In 1987, they were a corporate partner of a communication-accessibility-by-year-2000 initiative, but even to this day, I still sometimes see their TV ads not captioned.