Originally Posted by
flyquiet
In what way(s) can a cardholder contact the Amex travel agent, concierge, and travel insurance make-things-happen-ers?
I read upthread about "call them" but is telephone the only method that works? I am deaf and not going to spend $699 and have to get an innocent bystander to sit on the line and make calls for me, even for 60K points. I got a targeted mailing / code, but I've shredded them before and would shred again.
I would need to get prompt reply via email or text message with a response time comparable to telephone. Anyone used one of those media with satisfactory results?
Originally Posted by
yerffej201
You can communicate with AMEX via secure message online but I'm not sure if they have concierge services online.
+1 on secure message, although IME the agents are less helpful regarding out-of-the-ordinary requests.
As for the Personal Travel Service and Concierge, I communicate with both almost exclusively by email. As soon as I found an agent and a concierge that I liked, I would send requests directly to them. While the legwork gets done via email, the actual booking usually takes a phone call to finalize. Not sure if they'd be able to handle A - Z by email, but I can't imagine they wouldn't have some way to accommodate you.
flyquiet if you like, I can call in and see how they typically handle deaf card members. Surely they must have some system in place that doesn't erode the benefits for you...