Originally Posted by
yerffej201
so you get the email of the call center agents? by asking them? and they'll give it to you? would be so much more helpful checking fhr rates and the like via email rather than calling.
You always receive personalized email confirmation of bookings done by PTS.
Agents have always replied to follow up enquiries.
Most experiences I have had have been excellent and therefore I did not see any need to direct my business through one agent; however, after a couple of less stellar recent communications, I have regretted not keeping a personal point of contact. Agents will be delighted to become your one stop contact point. I do have email coordinates for some PTS agents I have been especially happy with that I would be happy to share if you are signed up.