New Travel Benefits for [USA] Platinum Card and Centurion Card members [15-Sep-2010]
Oct 20, 2010, 4:20 pm
#106
Join Date: May 2005
Location: Los Angeles, CA
Programs: AA EXP(.96MM), AMEX Platinum, United Premier Silver, Delta Gold, SPG Platinum 50, Hilton Gold VIP
Posts: 1,744
Oct 20, 2010, 4:31 pm
#107
Join Date: Dec 2004
Location: Evergreen, CO
Posts: 1,460
I called to cancel/downgrade my AMEX to the gold or green card. They offered me my choice of the following:
--$400 Statement credit to partially offset my next annual fee billing ($450)
--50,000 points.
I opted for the statement credit - the customer service rep indicated that(and I asked several times) if I cancel my card when billed, I will still get the prorated refund for the annual fee.
They did try to give me a sales pitch of why the AMEX PLat is still a good product...I used what I read here to explain why it's NOT a good product, and that I'll be going to the CO president's club branded Visa as a replacement.
--$400 Statement credit to partially offset my next annual fee billing ($450)
--50,000 points.
I opted for the statement credit - the customer service rep indicated that(and I asked several times) if I cancel my card when billed, I will still get the prorated refund for the annual fee.
They did try to give me a sales pitch of why the AMEX PLat is still a good product...I used what I read here to explain why it's NOT a good product, and that I'll be going to the CO president's club branded Visa as a replacement.
I was only commenting on the consensus -- here on this thread! Clearly, I have no clue as to what the thousands of other cardholders who have not weighed-in here -- are thinking!
I think it's ridiculous that AmEx spent a lot of time, effort & $ to apprise us of these upcoming 'benefits' in the splashing brochure, -- yet give little to no detail beyond what we've already received via e-mail notifications!
I find it odd that they won't divulge the list of 'eligible' carriers (perfect opportunity to do lots of 'marketing,' all around) & the fact that we must make a 'claim' for the charges, after they are made, -- ie. making us 'work' for the benefit -- with no assurance that it will qualify under the program.
I don't see myself charging an airline tkt to the Plat card (vs. Pref Gold) when it's not clear what charges will be reimbursed & we are at the mercy of the participating airlines to process those incidental charges to conform with AmEx's system!
I think it's ridiculous that AmEx spent a lot of time, effort & $ to apprise us of these upcoming 'benefits' in the splashing brochure, -- yet give little to no detail beyond what we've already received via e-mail notifications!
I find it odd that they won't divulge the list of 'eligible' carriers (perfect opportunity to do lots of 'marketing,' all around) & the fact that we must make a 'claim' for the charges, after they are made, -- ie. making us 'work' for the benefit -- with no assurance that it will qualify under the program.
I don't see myself charging an airline tkt to the Plat card (vs. Pref Gold) when it's not clear what charges will be reimbursed & we are at the mercy of the participating airlines to process those incidental charges to conform with AmEx's system!
Oct 20, 2010, 4:36 pm
#108
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,958
Oct 20, 2010, 5:29 pm
#109
Join Date: Jul 2001
Location: San Francisco
Programs: AA Plat (2MM), DL GLD, AL GLD, SPG GLD, HY DMD, MRTT PLAT
Posts: 183
Offered Me 25,000 Points or $200 credit
Is this a good deal or not.
Told them my 'brother' was offered 50,000 /$400 - stayed with his 25k MR/$200 and said that is what is screen shows.
I do use the Continental Club and that is not suppose to go away until 10/2011 and I use it for American Airlines Club.
What should I do? Do you think they will up the ante if I call again?
I also have MR points in the account - if I cancel - hoe soon do I have to get them out of there - 30 days.
Told them my 'brother' was offered 50,000 /$400 - stayed with his 25k MR/$200 and said that is what is screen shows.
I do use the Continental Club and that is not suppose to go away until 10/2011 and I use it for American Airlines Club.
What should I do? Do you think they will up the ante if I call again?
I also have MR points in the account - if I cancel - hoe soon do I have to get them out of there - 30 days.
Oct 20, 2010, 5:34 pm
#110
FlyerTalk Evangelist
Join Date: Mar 2009
Location: EWR
Programs: UAPlat; *Gold; Hyatt Diam; SPG Plat; PWP goddess
Posts: 16,525
I called to cancel/downgrade my AMEX to the gold or green card. They offered me my choice of the following:
--$400 Statement credit to partially offset my next annual fee billing ($450)
--50,000 points.
I opted for the statement credit - the customer service rep indicated that(and I asked several times) if I cancel my card when billed, I will still get the prorated refund for the annual fee.
They did try to give me a sales pitch of why the AMEX PLat is still a good product...I used what I read here to explain why it's NOT a good product, and that I'll be going to the CO president's club branded Visa as a replacement.
--$400 Statement credit to partially offset my next annual fee billing ($450)
--50,000 points.
I opted for the statement credit - the customer service rep indicated that(and I asked several times) if I cancel my card when billed, I will still get the prorated refund for the annual fee.
They did try to give me a sales pitch of why the AMEX PLat is still a good product...I used what I read here to explain why it's NOT a good product, and that I'll be going to the CO president's club branded Visa as a replacement.
Just a heads up -- the Chase CO Pres Plus is a MC, not a Visa -- unless there is another card out there that I am not aware of (that has a CO President's Club membership attached to it)!
Oct 20, 2010, 6:00 pm
#111
Join Date: Dec 2004
Location: Evergreen, CO
Posts: 1,460
You're right about the MC...in my tiny brain, there's no diff between MC and Visa...unless there's something I missed? Similar interest rates, accepted many of the same places?
Oct 21, 2010, 5:00 pm
#112
Join Date: Jul 2008
Location: ATL
Programs: Amex Plat, DL Plat, UAL Silv, Marriott Plat, SPG Plat, Hyatt Diam, Avis First
Posts: 100
That wasn't my situation. I called to inquire about how much would be refunded in case I decided to cancel and within less than 10 seconds she had cancelled my card! I wasn't planning to cancel it right there, but she admitted that she jumped the gun and submitted a request to be reinstated. She said it'll take 24hours. I was surprised how fast she acted.
Oct 21, 2010, 5:03 pm
#113
FlyerTalk Evangelist
Join Date: Mar 2009
Location: EWR
Programs: UAPlat; *Gold; Hyatt Diam; SPG Plat; PWP goddess
Posts: 16,525
That wasn't my situation. I called to inquire about how much would be refunded in case I decided to cancel and within less than 10 seconds she had cancelled my card! I wasn't planning to cancel it right there, but she admitted that she jumped the gun and submitted a request to be reinstated. She said it'll take 24hours. I was surprised how fast she acted.
Oct 21, 2010, 8:57 pm
#114
Join Date: Sep 2008
Posts: 187
2 questions
so what if youre flying on an award ticket? wont work right even if you paid taxes and fees with amex?
also what about buying 500 mile upgrades with the $200? isnt that an incidental? it probably wouldnt post correctly. but if it covers change fees id think upgrades should count.
also what about buying 500 mile upgrades with the $200? isnt that an incidental? it probably wouldnt post correctly. but if it covers change fees id think upgrades should count.
Oct 22, 2010, 8:17 am
#115
Join Date: Jul 2008
Location: ATL
Programs: Amex Plat, DL Plat, UAL Silv, Marriott Plat, SPG Plat, Hyatt Diam, Avis First
Posts: 100
Oct 22, 2010, 10:44 am
#116
FlyerTalk Evangelist
Join Date: Mar 2009
Location: EWR
Programs: UAPlat; *Gold; Hyatt Diam; SPG Plat; PWP goddess
Posts: 16,525
Oct 22, 2010, 2:48 pm
#117
Join Date: Apr 2010
Location: Boston
Programs: SPG Plat; HH Gold; AA Gold; CO Gold
Posts: 17
Oct 27, 2010, 8:16 am
#118
Join Date: Dec 2006
Location: USA
Posts: 3,945
Just received a courtesy call from Amex stating that the link I used to register for $200 travel benefit was still under construction and my enrollment was not completed. I will have to re-enroll on 12/1/2010.
That is a very nice touch by Amex to pull the database of the people who have tried to register and call them. IMHO, I think Amex realizes that loosing CO as partner will be a huge loss to them.
That is a very nice touch by Amex to pull the database of the people who have tried to register and call them. IMHO, I think Amex realizes that loosing CO as partner will be a huge loss to them.
Oct 27, 2010, 8:40 am
#119
Join Date: Oct 2010
Location: IND
Programs: SPG Plat, WN CP, Many Others
Posts: 538
$200 new benefit airline airline list
I am a long time lurker, but this is my first post.
I also tried that link in the previous post to register for the airline of my choice, but got the same result. Amex however called me today to tell me that the link I used is under construction and that I needed to do it after Dec 1st. While I had her on the phone I asked for an airline list included in the new benefit and she rattled off a bunch of airlines...
UA, CO, DL, JB, US Air, Hawaiian, AA, Airtran, SWA, Frontier, and Alaska. Those are just the ones I wrote down. There were a few more even.
Yes, I asked her about several not being partners with MRs and she said thats the nice thing about the new benefit is that they were able to partner with other airlines for this benefit. She even put me on hold to get the list of these to double check some of them to be sure.
Unless this lady was crazy it maybe a better perk than anticipated.
I also tried that link in the previous post to register for the airline of my choice, but got the same result. Amex however called me today to tell me that the link I used is under construction and that I needed to do it after Dec 1st. While I had her on the phone I asked for an airline list included in the new benefit and she rattled off a bunch of airlines...
UA, CO, DL, JB, US Air, Hawaiian, AA, Airtran, SWA, Frontier, and Alaska. Those are just the ones I wrote down. There were a few more even.
Yes, I asked her about several not being partners with MRs and she said thats the nice thing about the new benefit is that they were able to partner with other airlines for this benefit. She even put me on hold to get the list of these to double check some of them to be sure.
Unless this lady was crazy it maybe a better perk than anticipated.
Oct 27, 2010, 9:24 am
#120
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,958
Welcome to Flyertalk and the American Express Membership Rewards section.
I also received the call today. The beep of the recording device put me off asking any questions or admitting that I am a Flyertalk moderator
. Do you recall if the list included any airlines based outside the USA?
I also received the call today. The beep of the recording device put me off asking any questions or admitting that I am a Flyertalk moderator
. Do you recall if the list included any airlines based outside the USA?