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AA Guide: PHL / Philadelphia International Airport - MCT, Connection, MCT, etc.

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Old Oct 10, 2013, 9:54 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: Prospero
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AA in PHL

Link to downloadable PDF PHL airport map

Philadelphia International Airport

This is a snapshot of post 1 of this thread, and has been revised over time. Feel free to add/modify what is here as needed. This thread originated in the legacy US Airways Dividend Miles forum. Link to older archived posts.


General Information
The airport is located at:
8000 Essington Ave
Philadelphia, PA 19153

Note: The baggage claim for terminal F has relocated to its own building on the arrivals roadway.

Passenger Information Guide: https://www.phl.org/Documents/Passen.../InfoGuide.pdf

Main airport website: http://www.phl.org

Link to contact phone numbers and email addresses for paging, parking, airport police, etc.


Check-In Times
Last confirmed 26 June 2017 (Click for link to source)

The following are recommended by AA:
  • For flights within the United States: 45 minutes before scheduled departure
  • For all other flights: At least 60 minutes before scheduled departure

Terminals
At PHL, AA operates from five terminals:
  • A-West for Gates A14 to A26
  • A-East for Gates A2 to A13
  • B for Gates B1 to B16
  • C for Gates C16 to C30
  • F for Gates F1 to F39
It is a good idea to verify which gate your flight is operating from before arriving. Generally you can assume the following:
  • Most flights in A-West and A-East are transatlantic (TATL) but there will be mainline domestic arrivals/departures and Republic regional flights, especially throughout the morning and early afternoon. If your flight is on an A330 or B767, it will almost certainly be at these gates.
  • B and C are mainline domestic, Caribbean, and Canadian flights and also include E-170/E175 and E190 flights. Before the merger, international flights served by B757s would depart from either concourse.
  • F is for regional flights (RJs with 50 seats or fewer as well as CRJ-700 and -900s and turboprops operate out of F) both domestic and Canadian.
  • oneworld partners (British Airways and Qatar) check-in and gates are in A-West.
  • AerLingus check-in and gate is in A-East.
  • Alaska Airlines (and Virgin America) use terminal D.

Ticket Counter Locations, Hours, and Kiosks
Last confirmed 15 January 2018 (Click for link to source)

Ticket Counters are staffed daily:
  • Terminal A-West: 4:30 AM - 9:00 PM
  • Terminal A-East: 3:30 AM - 8:30 PM
  • Terminals B and C: 3:30 AM - 9:00 PM
  • Terminal F: 4:00 AM - 10:30 PM
Kiosks are provided in the connector bridges between the parking garages and TSA Checkpoints at A-East, B, C, and F. There are also kiosks available by most AA gates. Mobile boarding passes for AA are accepted at all checkpoints.

Note: It is possible to use any AA ticket counter to check in and drop baggage, regardless of your flight's departure terminal.


Security at PHL
Last confirmed 7 October 2017 (Click for link to source)

TSA staffs checkpoints at all PHL terminals. All gates are connected airside, so it may be faster to use a checkpoint that is not associated with your gates.

PreCheck is only available at Terminal A-East, C, and D/E checkpoints.
  • Terminal A West: 5:15 am - 9:25 pm
  • Terminal A East: 3:30 am - 8:25 pm (PreCheck 3:30 am - 8:00 pm)
  • Terminal B: Open 24 hours
  • Terminal C: 4:15 am - 8:15 pm PreCheck ONLY
  • Terminal D/E: 3:45 am - 9:25 pm (PreCheck 3:45 am - 8:00 pm)
  • Terminal F: 4:15 am - 8:55 pm
Notes: International Arrivals following the connecting flights path will be directed to the A-East Checkpoint. If you have PreCheck, you may need to exit that queue and proceed to the far left, as you face the checkpoint, for TSA PreCheck access. Generally, if a checkpoint does not have full PreCheck available, you will get PreCheck Light, meaning you will have to remove liquids and laptops from your bag but will be able to pass through the metal detectors with shoes on as in a PreCheck checkpoint.

In the evening and overnight (observed after 11 PM), not all exits may be available. Looks for the visual paging displays (located by most Flight Info Displays and throughout the terminals) for exit closing announcements! Exit B is always open.


How to Change Terminals
Shuttle: AA offers the following shuttle routes:
  • Gate A1 (located between Terminal A-East and Terminal B) to Gate F10
  • Gate C16 (located between Terminal C and Terminal D) to Gate F10
  • Gate F10 (located in the Terminal F Food Hub) to Gate A1
  • Gate F10 (located in the Terminal F Food Hub) to Gate C16
Note: The shuttles at A1 and C16 only serve Terminal F. It is not necessary to reclear TSA when using shuttles.

Walking
  • Airside: It is possible to walk between all gates in all terminals. There are some moving walkways. "Normal" able-bodied adults can walk between almost any two gates in A, B, or C in about 15 minutes or less and between any two gates in F in about 5 minutes. Walking from F to A/B/C is longer; the distance from the furthest reaches of A-West to F is more than a mile.
  • Landside: You must leave the parking garages/ticketing halls to move between terminals before security. An option is to use the SEPTA rail platforms to move between terminals, which are accessible on the walkways to each terminal from the garages, about half-way between TSA and baggage claim.
  • Landside: It is also possible to use the Economy Parking Shuttle between terminals

ATMs
Bank of America provides 17 ATMs at the airport. A current list may be found here.


Prepaid SIM cards
You can buy prepaid SIM cards in the Airport Wireless stores. Those are airside. Not sure what is available landside as the only "retail" store is a newsstand in the International Arrivals hall.


Parking at PHL
On-site parking is managed by the Philadelphia Parking Authority (PPA).
Link to current rates.
Estimated parking availability in the garages is available from the Airport's homepage, www.phl.org.

NEW in June 2017: AAdvantage Aviator Cardholders (Barclay's) now have access to reserved parking. See this link for more info.

For off-airport parking lot information,
see this thread...


Where to eat and drink in the airport
There are all manner of restaurants in PHL, from wine bar to bistro to Asian to fast food. In addition to the establishments in each terminal, there is a food court between terminals B and C.

Food options vary throughout the airport, but there is a wide selection. Many open as early as 5:00 am, most are closed by 11:00pm. Due to renovations, there is no longer a 24/7 restaurant behind security. Philadelphia's beverage tax must be collected in city limits, which comprises of everything except Terminal A-West. Pepsi appears to be the preferred soda vendor throughout most of the airport, including Chick-Fil-A and Smashburger in the B/C food court. Coke products are still sold in some parts of the airport, but it may take some searching.

See this link for the current directory.

Terminal B was renovated in 2017-2018 to add iPads to most seats in the gate areas to allow ordering at the gate. A similar arrangement is used in some portions of Terminal F. (link to FT thread)


Admirals Clubs and Other Lounges
Last confirmed 15 January 2018 (Click for link to source)

Admirals Club: Terminal A-East, Lower Level, between gates A4 and A6A.
Open Daily 6:30 am - 10:30 pm

Admirals Club: Terminal A-West, Mezzanine Level, between gates A15 and A16.
Currently closed for renovation. Expected to be rebranded as a Flagship Lounge

Admirals Club: Terminals B and C, Third Floor over Food Court
Open Daily 4:30 am - 10:30 pm

Admirals Club: Terminal F, Upper Level Food Court in the Central Hub
Open Daily 6:30 am - 8:30 pm

British Airways Galleries Club Lounge / First Lounge:Terminal A-West, Gate Level by A14.
Open Daily 3:15 pm to 8:20 pm
Also serves Qatar Airways customers daily from 6:30 am to 10:30 am.
Note: This lounge has been known to disallow non BA passengers, regardless of OW entry rules.

American Express Centurion Lounge: Terminal A-West, Second Level by A14 (Over the BA Club).
Open daily 5:00 am to 9:00 pm.
This is currently the only premium lounge at PHL with a shower facility. Shower is back in operation as of 25 May 2018.

The USO lounge is now (late April 2018) located in Terminal E. Showers are said to be available in this lounge as well.

Minute Suites is available airside in the A-East/B connector, and is a Priority Pass lounge. There are no showers.
First 30 minutes free for use by nursing mothers.
Open daily 24 hours.


Wireless in PHL
Airport Wifi was recently upgraded and is free for all passengers.


Where can I smoke at the airport?
Only in designated smoking areas on the pick up roadways outside baggage claim. There is no smoking airside at the airport.


Do I have time to go into Philadelphia?
If your layover is more than three hours (and I’m sure this is debatable), you may have time for a quick trip into the city.


Ground Transportation and How to Visit Philadelphia
The zones mentioned below refer to areas on either side of the baggage claims for each terminal. If you have hired a private car, or meeting with group transportation, it is common they will be waiting at the bottom of the escalators from your terminal. Zones 1-4 are typically on the Arrivals Roadway, Zones 5 through 8 are on the Commercial Roadway, adjacent to the railroad tracks.

It is against airport rules for any driver to solicit you from inside the terminal, but this is difficult to enforce.
  • Rental Cars: Both On- and Off-Airport agencies use company shuttle busses to their respective lots. Pickup is outside baggage claim, Zone 2.
  • SEPTA Regional Rail's Airport Line travels between each of the PHL terminals, Penn Medicine (formerly University City) and three Center City stops. This train runs every half-hour (currently every hour on weekends due to pandemic related service reductions) and takes about 20 minutes to get to 30th Street Station. Train fare is $6.50 from Quick Trip machines at the airport stations or Ticket offices at Center City stations (cash or credit/debit card) or $8 cash only (change is available) on board to Center City. Fare is $8.50 from machines or ticket offices or $9 cash on board to all other Regional Rail stations. If you are traveling to one of the three Center City stops, be sure to hold on to your ticket as you now need it to exit through the kiosks at those stations.
  • SEPTA Bus: Two city buses also serve the airport ($2.25 cash fare; exact change only). Bus berths are at Zone 1.
  • Center City Taxi: Accessed at Zone 5. A base flat-rate $28.50 + up to $3 in passenger charges (based on number of passengers 12+) is in effect for all fares to and from the airport and the Center City area. This area encompasses: Fairmount Ave (North), South Street (South) Delaware River (East) and University City/ 38th Street (West).All cabs are supposed to accept Credit Cards, verify with your driver at the start of the trip.
  • Metered Taxi: Metered rates are in effect for all destinations not in the Center City zone. Tolls and other surcharges may apply. All cabs are supposed to accept Credit Cards, verify with your driver at the start of the trip.
  • Uber and Lyft both operate at the airport, follow their directions provided to request a ride.
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AA Guide: PHL / Philadelphia International Airport - MCT, Connection, MCT, etc.

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Old Jul 17, 2023, 1:19 pm
  #1921  
 
Join Date: Apr 2008
Posts: 220
My cousin will be joining me for a vacation in Aruba. The flight she has booked is CLE to AUA with a 40 minute connect in PHL. She is a very inexperienced traveler and I think the 40 minute connection will be pretty risky. What do you guys think?

Last edited by jiffer21225; Jul 18, 2023 at 11:32 am
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Old Jul 17, 2023, 1:45 pm
  #1922  
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Originally Posted by jiffer21225
My cousin is looking at joining me for a vacation in Aruba. The flight she has booked is CLE to AUA with a 40 minute connect in PHL. She is a very inexperienced traveler and I think the 40 minute connection will be pretty risky. What do you guys think?
Well it's really as simple as getting off the flight from CLE and walking to her next gate. The gates could be right next to each other or they could be a 10-15 min walk. While 40 mins obviously doesn't leave a lot of extra time if anything were to go wrong, thousands of people make 40 min connections at PHL every week.

If there is another flight she could change to with more connection time for little or no extra $$, then sure, have her change it to be safe. But if it's already booked and there's no better options then I wouldn't stress.
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Old Jul 17, 2023, 3:13 pm
  #1923  
 
Join Date: Apr 2019
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Originally Posted by jiffer21225
My cousin is looking at joining me for a vacation in Aruba. The flight she has booked is CLE to AUA with a 40 minute connect in PHL. She is a very inexperienced traveler and I think the 40 minute connection will be pretty risky. What do you guys think?
Looks like she is on the 6AM flight out of CLE. As JJeffrey said, if the flight is on time, she should be fine. It should be, as the plane most likely will have arrived in CLE the night before. The way things are going these days, I would prefer a longer connection. There are several options connecting through either MIA or CLT that will get her to Aruba within a couple hours of the PHL flight. If she should miss the 8:20 PHL to AUA segment, the only flights out from PHL are connections arriving the next day.
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Old Jul 18, 2023, 6:59 am
  #1924  
 
Join Date: Apr 2008
Posts: 220
Originally Posted by TBRIC
Looks like she is on the 6AM flight out of CLE. As JJeffrey said, if the flight is on time, she should be fine. It should be, as the plane most likely will have arrived in CLE the night before. The way things are going these days, I would prefer a longer connection. There are several options connecting through either MIA or CLT that will get her to Aruba within a couple hours of the PHL flight. If she should miss the 8:20 PHL to AUA segment, the only flights out from PHL are connections arriving the next day.
My concern was a flight not being available until the next day also. She was able to change her flight with connection in CLT. Thanks for the advice.
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Old Jul 18, 2023, 7:21 am
  #1925  
 
Join Date: Jul 2011
Posts: 1,136
FYI, for those who haven't parked at the airport for a long time, it is to the point where many of the off-airport lots are more expensive than the long-term airport lot (it used to be the other way around). The place I use was recently bought out. Pre-pandemic, it was around $9 a day. Now it is $20/day (plus taxes and fees). The airport lot is $15/day, although it is much smaller than it was pre-pandemic.
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Old Jul 21, 2023, 5:17 pm
  #1926  
 
Join Date: Dec 2000
Location: Philadelphia
Posts: 2,508
Terminals A-West and A-East have checkpoint wait times on the airport website now. B & C should have it by the end of the year and F in early spring 2024.

On a similar note, surprised that A-East PreCheck is open 4:15a-5:00p. Maybe it's to align with shifts, but given most int'l flights don't depart until 8:30a or so, it seems weird not to shift the hours so it's the same length, but something more like 6:30a-7:15p.
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Old Jul 26, 2023, 6:15 pm
  #1927  
 
Join Date: Mar 2013
Posts: 14
Connection in PHL

Hello,

Looking at using up some miles and booking awards tickets for me and the wife. Best itinerary out there has a tight 40 minute connection in PHL. We would be arriving in B terminal from Cleveland and departing in A terminal to Punta Cana with carry on bags only. Just us, no kids, no mobility issues or anything.

Is this doable or are we crazy?
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Old Jul 26, 2023, 6:19 pm
  #1928  
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Originally Posted by BEN52
Hello,

Looking at using up some miles and booking awards tickets for me and the wife. Best itinerary out there has a tight 40 minute connection in PHL. We would be arriving in B terminal from Cleveland and departing in A terminal to Punta Cana with carry on bags only. Just us, no kids, no mobility issues or anything.

Is this doable or are we crazy?
Completely doable but obviously doesn't leave much room for error.

AA Guide: PHL / Philadelphia International Airport - MCT, Connection, MCT, etc.
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Old Jul 26, 2023, 6:37 pm
  #1929  
 
Join Date: Dec 2000
Location: Philadelphia
Posts: 2,508
Originally Posted by BEN52
Hello,

Looking at using up some miles and booking awards tickets for me and the wife. Best itinerary out there has a tight 40 minute connection in PHL. We would be arriving in B terminal from Cleveland and departing in A terminal to Punta Cana with carry on bags only. Just us, no kids, no mobility issues or anything.

Is this doable or are we crazy?
Doable, especially as I'm guessing your flight is on the morning (morning flights are less likely to be delayed). If you walk off your flight in A, B, or C (non-CRJ/145s will arrive in one of those terminals) and you are decently fast walkers, it's about 10 minutes from the farthest gate in C to the far end of A.

Keep in mind that on the day I checked, it doesn't look easy to get to PUJ on the same day if you misconnect (not even on other airlines), so as long as that's a risk you are willing to take, you'll be fine. You can also look on Google Flights to see PUJ options from PHL the day you travel so you know the backup if you need it.
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Old Jul 26, 2023, 11:07 pm
  #1930  
 
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Originally Posted by BEN52
Hello,

Looking at using up some miles and booking awards tickets for me and the wife. Best itinerary out there has a tight 40 minute connection in PHL. We would be arriving in B terminal from Cleveland and departing in A terminal to Punta Cana with carry on bags only. Just us, no kids, no mobility issues or anything.

Is this doable or are we crazy?
Doable as others said, though how do you know you'll arrive in B? Domestic arrivals can be in any of A, B, or C; the early morning CLE flight has used A once and B twice in the last three days. No way to know in advance, and definitely don't make plans based on assuming a given flight will go out of one of those three concourses. As noted, you're safe in assuming a mainline flight will arrive in one of those three.

Originally Posted by lowfareair
Doable, especially as I'm guessing your flight is on the morning (morning flights are less likely to be delayed). If you walk off your flight in A, B, or C (non-CRJ/145s will arrive in one of those terminals) and you are decently fast walkers, it's about 10 minutes from the farthest gate in C to the far end of A.

Keep in mind that on the day I checked, it doesn't look easy to get to PUJ on the same day if you misconnect (not even on other airlines), so as long as that's a risk you are willing to take, you'll be fine. You can also look on Google Flights to see PUJ options from PHL the day you travel so you know the backup if you need it.
​​​​
Yeah, although that statement appears to be true for pretty much any connection to PUJ on any airline through any hub. The US and Canada-PUJ flights all appear to leave mid morning (at least looking at today's schedule); only ATL and MIA are a bit better with late morning or noon flights, so there's going to be no good backup options through any hub. This looks to me like you book the flight, do your best, and make sure you are set up so arriving in PUJ a day later isn't a catastrophe, since any even fairly minor delay (20-30 minutes) to the CLE-PHL flight will lead to a 24 hour delay if the PUJ flight isn't delayed or held, and there's little the passenger can do. Obviously if there's a longer connection available through another hub, your odds will be better though again you'll likely have no backup option in the event of a misconnect.
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Old Jul 27, 2023, 5:09 am
  #1931  
 
Join Date: Jan 2011
Location: Philadelphia, PA
Programs: AAdvantage Exec Platinum, Hertz #1 Club Gold Five Star, IHG Platinum, Marriott Gold, HHonors Silver
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Originally Posted by BEN52
Hello,

Looking at using up some miles and booking awards tickets for me and the wife. Best itinerary out there has a tight 40 minute connection in PHL. We would be arriving in B terminal from Cleveland and departing in A terminal to Punta Cana with carry on bags only. Just us, no kids, no mobility issues or anything.

Is this doable or are we crazy?
Have you considered looking at flights the day prior to get into PHL at night and have an overnight connection to the next morning flight to PUJ? (Or other hubs?) Doing an overnight should make it a lot less stressful for you and you can just stay at an airport hotel during the overnight period that has a shuttle bus to/from the airport.
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Old Jul 27, 2023, 7:45 am
  #1932  
 
Join Date: Aug 2013
Location: PHL
Programs: IHG Diamond Ambassador, AAdvantage Gold, Marriott Gold, Hilton Gold
Posts: 263
I agree with GNRMatt. I believe this itinerary requires you to to wake up super-early in Cleveland. And then you'll be worried the entire time about the first leg being delayed and missing your connecting flight. If that happens, you're most likely losing an entire day getting to Punta Cana as there aren't many flights going there.

There's a Marriott landside which would be easy to spend the night at. There are other airport hotels which involve a shuttle bus, but there isn't much going on in the immediate vicinity. The most exciting restaurant nearby is a Ruby Tuesday.

That being said, if everything goes perfectly to plan, 40 minutes is doable. I estimate it's about a 15 minute walk and there's no security checkpoints in-between.
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Old Jul 27, 2023, 8:26 am
  #1933  
 
Join Date: Dec 2000
Location: Philadelphia
Posts: 2,508
Originally Posted by ashill

Yeah, although that statement appears to be true for pretty much any connection to PUJ on any airline through any hub. The US and Canada-PUJ flights all appear to leave mid morning (at least looking at today's schedule); only ATL and MIA are a bit better with late morning or noon flights, so there's going to be no good backup options through any hub. This looks to me like you book the flight, do your best, and make sure you are set up so arriving in PUJ a day later isn't a catastrophe, since any even fairly minor delay (20-30 minutes) to the CLE-PHL flight will lead to a 24 hour delay if the PUJ flight isn't delayed or held, and there's little the passenger can do. Obviously if there's a longer connection available through another hub, your odds will be better though again you'll likely have no backup option in the event of a misconnect.
Correct, but PHL is a 40 minute layover vs 2-3.5 hour layovers available through CLT/BOS/FLL/ATL on various airlines the day I checked. Much tougher to misconnect on those.
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Old Jul 30, 2023, 4:40 pm
  #1934  
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Originally Posted by patmcpsu
There's also a British Air lounge in A which loosely follows Oneworld policy - it's the best lounge in PHL but frustrating to gain entry into.
They actually very strictly follow OneWorld lounge policy, which provides, “Some lounges may get busy at peak times, and access to them may be restricted as a result.” They very appropriately give priority to BA passengers during peak times. I happen to be flying QR PHL-DOH tonight, passengers of which are directed to the AC. But the BA lounge is not at all busy and I was very warmly welcomed in.
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Old Jul 30, 2023, 4:48 pm
  #1935  
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Originally Posted by Blumie
They actually very strictly follow OneWorld lounge policy, which provides, “Some lounges may get busy at peak times, and access to them may be restricted as a result.” They very appropriately give priority to BA passengers during peak times. I happen to be flying QR PHL-DOH tonight, passengers of which are directed to the AC. But the BA lounge is not at all busy and I was very warmly welcomed in.
Qatar Airways's designated lounge at PHL is the BA Lounge thus not sure why some other QR pax were directed to the Admirals Club and there are multiple threads in the BA board that the PHL lounge is denying passengers traveling on AA even if the lounge is empty at that time.

Also, I'm not sure if this is a capacity excuse, but BA decides to admit Aer Lingus passengers as contract lounge guests at their PHL Lounge while refusing eligible passengers traveling on AA. I doubt both BA and oneworld care about this so they are letting these things go.
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