Dec 4, 2012, 5:40 pm
Last edit by: JY1024
The current version of this thread can be found here:
FAQ: What's a Systemwide Upgrade / SWU / eVIP / VIP? (Master thread)
FAQ: What's a Systemwide Upgrade / SWU / eVIP / VIP? (Master thread)
ARCHIVE: SWU / VIP / eVIP Systemwide Upgrade questions
Sep 20, 2012, 10:10 pm
#1426
Join Date: Jan 2010
Programs: AA EXP/LT PLT
Posts: 1,467
I rarely try to change seats post-OLCI, but I know I did it a few years ago, and I just tried it now, for a flight tomorrow, that I checked-in for earlier today (and printed BPs). I didn't actually change my seats, but it let me see the seat map, showed me which seats I could pick, and had a "submit" button to confirm changes.
1) select another seat
or
2) execute "submit"
So I think we can always see a seat map(with submit button) whether we can change seat or not.
Sep 20, 2012, 10:47 pm
#1427
Join Date: Aug 2004
Programs: AA (EP), Hilton (Diamond), Marriott Bonvoy (Titanium)
Posts: 8,937
Also, I think if you're an AC member, you can call the AC (800) number and they can change seats (but they have limited hours). Maybe the EXP desk can too?
Sep 20, 2012, 11:55 pm
#1428
FlyerTalk Evangelist
Join Date: Mar 1999
Posts: 12,097
AC stopped doing that (too many requests?) a while back (2+ years?). EXP agents don't have the sign-ins to do gate control operations.
Sep 21, 2012, 7:14 am
#1429
FlyerTalk Evangelist
Join Date: Mar 2004
Location: SJC
Programs: AA EXP, BA Silver, Hyatt Globalist, Hilton diamond, Marriott Platinum
Posts: 33,535
Cheers.
Sep 21, 2012, 10:39 am
#1430
Join Date: Aug 2004
Programs: AA (EP), Hilton (Diamond), Marriott Bonvoy (Titanium)
Posts: 8,937
I know that individual AC clubs stopped taking inbound calls a few years back, with all inbound calls now going to a central number. But, my recollection is that one of the options at that number is day-of-departure stuff.
Sep 23, 2012, 2:13 pm
#1431
Join Date: Jun 2005
Location: AUS
Programs: AA Exec Platinum/MM, DL Gold/MM, Hilton Diamond, Accor Platinum, Hertz Presidents Circle
Posts: 6,980
I rarely try to change seats post-OLCI, but I know I did it a few years ago, and I just tried it now, for a flight tomorrow, that I checked-in for earlier today (and printed BPs). I didn't actually change my seats, but it let me see the seat map, showed me which seats I could pick, and had a "submit" button to confirm changes.
Sep 23, 2012, 8:33 pm
#1432
Suspended
Join Date: Sep 2006
Programs: AAdvantage PP
Posts: 13,913
Can you call to apply a SWU while the reservation is still in Purchase or do you need to wait to actually ticketed. Also, I crossed over the 100EQM mark with a Friday evening flight to requalify for EXP but the SWUs have not shown up yet. Will AA advance me the SWUs?
Sep 23, 2012, 9:08 pm
#1433
Join Date: May 2007
Programs: AAdvantage, Hilton
Posts: 3,191
Can you call to apply a SWU while the reservation is still in Purchase or do you need to wait to actually ticketed. Also, I crossed over the 100EQM mark with a Friday evening flight to requalify for EXP but the SWUs have not shown up yet. Will AA advance me the SWUs?
Sure they can advance you an eVIP and let your balance go negative. However will they do it for you? They may or they may not. Call and ask and see what happens.
The eVIP will show up in your account within a week, most likely sometime on Monday.
Sep 24, 2012, 2:17 am
#1434
Join Date: Sep 2002
Posts: 544
Is anyone else having trouble using evips? Have tried to use them for several Europe trips recently (lhr,mad,mxp) and have been unable to be confirmed and ridden in Y. It being September I'd think things would have slowed down. Guess Aa is making good money upfront though! however what's the point of flying Aa if you can't ever use your evips?
On a sidenote when my friend checked in she was told there were 28 people on the upgrade list back from mxp. Guess one fifth of a plane is exp these days!
On a sidenote when my friend checked in she was told there were 28 people on the upgrade list back from mxp. Guess one fifth of a plane is exp these days!
Sep 24, 2012, 5:41 am
#1435
Join Date: Feb 2005
Location: DFW
Programs: AA EP/4MM, DL GM/1MM, HH ♦, Bonvoy LT PLT, Hyatt Globalist, AMEX Bus Plt
Posts: 620
Yes. Earlier this month wife and I (both EXP) put in for an upgrade DFW-CDG seven months prior with no luck.
We were barely upgraded LHR-DFW on the return. Monitored EF for the trip.
Something has definately changed this year vs the last few. More eVIP's around and/or selling more J seats I guess.
We were barely upgraded LHR-DFW on the return. Monitored EF for the trip.
Something has definately changed this year vs the last few. More eVIP's around and/or selling more J seats I guess.
Sep 24, 2012, 11:24 am
#1436
Suspended
Join Date: Sep 2006
Programs: AAdvantage PP
Posts: 13,913
Even though the SWUs had not yet been deposited into my account as of this morning the great EXP TA told me she would make it her highest priority to apply the SWUs anyway. At least someone at AA is trying to make EXPs happy.
Sep 24, 2012, 12:00 pm
#1437
FlyerTalk Evangelist
Join Date: Oct 2005
Location: Los Angeles & Orange County, CA
Programs: Wouldn't you like to know?!
Posts: 23,822
Sep 24, 2012, 3:17 pm
#1438
Join Date: Sep 2002
Posts: 544
I also would be curious to get people's take on the airport list with eVips. As I understand it the eVIP request does not stay in the system for the airport list and you have to have them put you on the airport list. Is that right? Sometimes agents seem hesitant to do it making me think more than once my name has not been added to the list.
Sep 24, 2012, 7:24 pm
#1439
Join Date: Jun 2010
Location: PSP
Programs: AA Executive Platinum, United
Posts: 1,081
Yes. Earlier this month wife and I (both EXP) put in for an upgrade DFW-CDG seven months prior with no luck.
We were barely upgraded LHR-DFW on the return. Monitored EF for the trip.
Something has definately changed this year vs the last few. More eVIP's around and/or selling more J seats I guess.
We were barely upgraded LHR-DFW on the return. Monitored EF for the trip.
Something has definately changed this year vs the last few. More eVIP's around and/or selling more J seats I guess.
Sep 24, 2012, 7:27 pm
#1440
FlyerTalk Evangelist
Join Date: Mar 1999
Posts: 12,097
It's just silly that an HTML-driven kiosk can change your seats, while an HTML-driven website can't. Incredibly poor non-customer-centric system design.