baclubflyer

Got an email which had the standard tried to call you back together with "I tried calling you today to check in and see if you had a few minutes to chat about your AAdvantage mileage balance!" Had to cancel and reinstate lots of points due to cxls so have a high balance. Should I be concerned with the call back?

anabolism

I don't see any cause for concern. (Although, as an aside, if you've ever reused your current AAdvantage password on any other site, you should change it, to help protect your miles.)

KKinLA

I received mine on Thursday...

"Hello Mr. [redacted] my name is [redacted] executive liaisons American Airlines calling today to thank you for your Executive Platinum status and also check in with you regarding the current state of affairs. We would love to speak with you if you have a few minutes. The number is [redacted] again [redacted]. We are available Monday through Friday between 8 AM and 7 PM central standard time. In the meantime we will be hoping hoping you and your family are well. We appreciate your American Airlines loyalty and look forward to speaking to you soon. Have a wonderful day."

I haven't called back. In fact I thought it might be some sort of SPAM until I noticed this thread. This year pre-pandemic I had flown two paid business fares (one to Mexico and one to Brazil). I've since flown two more paid business to Mexico and have one more scheduled so I don't think I would rank especially high in the pecking order. I'm thinking that as a result of the money they have received for keeping their employees on the payroll until October they have more people to do this type of work.

DC9

You may need to be cautious. Should that email ask you to call (888) 225-0725, then there is a negative comment on us.shouldianswer.net

You probably didn’t receive a missed call from them, either, because they never called?

You could always phone AA on a publicly listed number to see if the email is genuine.

In any case, suspicious emails may be forwarded to AA at [email protected] according to this web page:

https://www.aa.com/i18n/customer-ser...l-security.jsp

Your email was probably something like this:

Hello Xxxx
I’m with the AAdvantage program at American Airlines. I tried calling you today to check in and see if you had a few minutes to chat about your AAdvantage mileage balance!
When you're free, please call me at (888) 225-0725.
In the meantime, please take care of yourself and know that we are looking forward to welcoming you aboard again soon!

anabolism

The phrase "I tried calling you today to check in and see if you had a few minutes to chat about your AAdvantage mileage balance" is not one commonly associated with AA, and could, as you imply, be an attempt to obtain account info to steal one's AAdvantage miles. @baclubflyer should be careful, and not disclose any information such as AAdvantage number, mileage balance, etc. The phrasing reported by @KKinLA seems absolutely in line with AA's messages.

tbone14

Mods - I searched for a similar post, but did not see anything. If one exists, please feel free to move.

I got a call from the AA EXP desk today! It was a courtesy call. The representative I spoke with said that they were reaching out to all EXP members this week, as EXP members are the bread and butter of the airline. That's why he was reaching out, to thank me for continued patronage. He also briefly mentioned the lobbying efforts for more governmental assistance to possibly avoid further furloughs... They just wanted to see gauge how I felt flying in general, and with AA. He had noticed I had been traveling a lot (the past 3 weekends) and also had more flights booked in the coming weeks, and wanted to reach out to me. It was a pleasant call. I said that as long as precautions were taken, I did not see an issue with flying (granted, I am younger 41, with no underlying health conditions). I also asked when food and beverage service might be resuming for both first class and main cabin. He said they want to resume this, but they are limited by FDA restrictions. Apparently, some of their food vendors and suppliers have been impacted by COVID, so in addition to more stringent cleaning practices, there is a shortage of workers.

FWIW, I fly on my own dime, and not OPM. I may not be a top spender, but I guess even $9K+ spend a year is not inconsequential.

Beachfun71

This was a new one for me...

Text message:

�Good morning Mr Beachfun71 this is David with AA Premium Services Chicago
Your flight to DFW is on time leaving out of gate K9
Boarding should begin around 1030am
You are on the gate upgrade list however First is booked full today with one person who still hasn't
checked in.
Thank you for your continued business especially during this time and have a pleasant flight today.�

fly747first

OK at least they gave you some useful information...

redtop43

I got my call from EXP desk today. Had a nice 15-minute chat. I had a couple of SWU's that disappeared when I used them for an overseas flight that was cancelled, I hadn't bothered yet to call to get them reinstated but I asked her to do it and she said she'd put in the request. The call was a nice touch.

BlooJoo

AA is still claiming this bulls*t? I haven't heard that in a long time, but it used to make me so mad. In what context did this come up for you?

PaulInTheSky

From AA's eyes there are a few things to consider:
1. Potential fraudulent activity
2. Customer activity that dictates whether they will continue to fly AA in the near future.
3. Hope to win back the customer to fly.

fotographer

forget... got a call a few weeks ago form AA...just checking to see how things were going...
she sent me an email with her direct number, .. to call if I ever needed anything... I did ask her to make me a CK.... (it was worth a shot)

fly747first

That's my bad... I have repeatedly asked AA to make CK even more exclusive haha

baclubflyer

Oh gosh I got this email verbatim thankfully checked here the email looks quite legit

SkyTeam777

These are standard for CKs and is a nice touch to see it extended for EPs.