Nov 3, 2012, 11:15 pm
Last edit by: JDiver
AAdvantage Account "Zeroed"
Because of the legacy nature of the PSS (Passenger Service System) used by AAdvantage, AA has traditionally done some major batch processing on Saturday nights and into some Sundays, occasionally beginning Frupiday. Accounts can also be "zeroed" out occasionally during IT maintenance periods. This is common and has occurred for years, due to the legacy nature of the AAdvantage software. AA runs batch processing, often on weekends. Everything will ultimately reset properly; it's merely an inconvenience, not anything to become concerned about.
● Sometimes a message shows: "Your monthly AAdvantage summary is currently being processed. Please note that, due to lags in processing time, the latest summary may temporarily not appear creating a gap in your mileage information."
● "I can not see my account" - it says "This feature is temporarily unavailable. We apologize for this inconvenience. Please try again later."
● "My miles show zero!", "I am missing xyz" (where xyz = stickers, Miles, EQD, etc.) and similar issues.
/American AAdvantage Forum Moderation Team
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aa.com account information missing / unavailable / zero - zeros / (master thd)
Jun 10, 2011, 4:39 am
#106
Moderator: American AAdvantage
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,948
It has been normal for account information to be unavailable for periods of time, usually Saturday night and Sunday. June 9 was apparently an unforeseen event, the predicted four day outage from Web Services did not occur. Members' miles and 500 mile upgrades numbers have now been restored.
/Moderator
The Announcement has been modified to reflect the current state of the event, and is programmed for deletion midnight Friday June 10.
/Moderator
The Announcement has been modified to reflect the current state of the event, and is programmed for deletion midnight Friday June 10.
Jun 10, 2011, 7:37 am
#107
Join Date: Apr 2006
Location: SJC/SFO & ORD
Programs: LT Gold/BA Executive Club/AS MP/Marriott
Posts: 1,646
It has been normal for account information to be unavailable for periods of time, usually Saturday night and Sunday. June 9 was apparently an unforeseen event, the predicted four day outage from Web Services did not occur. Members' miles and 500 mile upgrades numbers have now been restored.
/Moderator
The Announcement has been modified to reflect the current state of the event, and is programmed for deletion midnight Friday June 10.
/Moderator
The Announcement has been modified to reflect the current state of the event, and is programmed for deletion midnight Friday June 10.
Jun 10, 2011, 8:14 am
#108
Join Date: Nov 2008
Programs: AA EXP 3MM
Posts: 1,773
Jun 10, 2011, 10:07 am
#109
Join Date: Jan 2007
Location: NYC
Programs: AA EXP (LT Plat), HH DIA, Hyatt DIA
Posts: 456
Strange...
All seems normal with my account; except, my “home” airport on AA.com is JFK; however, today on 3 separate occasions my departure airport was listed as “WTC.” Anyone else experience this?
Safe Travels
(Don’t need to be signed in. If I close my browser (safari) and reopen it to AA.COM, “WTC” appears in the departure airport. )
Safe Travels
(Don’t need to be signed in. If I close my browser (safari) and reopen it to AA.COM, “WTC” appears in the departure airport. )
Last edited by SafeFlyer; Jun 10, 2011 at 10:19 am Reason: Added info
Jun 10, 2011, 10:56 am
#110
Join Date: Jun 2009
Location: LAX
Posts: 6,769
Yeah. It would also be highly unethical. Well, I'm glad it's all taken care of. June 9 just needed a little kick. Otherwise boring day.
Jun 10, 2011, 3:16 pm
#111
Join Date: Aug 2004
Programs: AA (EP), Hilton (Diamond), Marriott Bonvoy (Titanium)
Posts: 8,937
All seems normal with my account; except, my “home” airport on AA.com is JFK; however, today on 3 separate occasions my departure airport was listed as “WTC.” Anyone else experience this?
Safe Travels
(Don’t need to be signed in. If I close my browser (safari) and reopen it to AA.COM, “WTC” appears in the departure airport. )
Safe Travels
(Don’t need to be signed in. If I close my browser (safari) and reopen it to AA.COM, “WTC” appears in the departure airport. )
Jun 10, 2011, 6:00 pm
#112
Join Date: Jan 2007
Location: NYC
Programs: AA EXP (LT Plat), HH DIA, Hyatt DIA
Posts: 456
Jul 6, 2011, 9:20 pm
#113
Join Date: Feb 2010
Programs: AA EXP & 1 MM/ LTG, CX GO, US CP, SPG Platinum Ambassador, National EE
Posts: 124
AAdvantage System Maintenance 6 July 2011
Has anyone else noticed this? AA is doing maintenance until 11:30 PM CDT.
While you can log in to your account and see your mileage balance, all other data - including recent activity, EQM/ EQP/ RDM is temporarily (hopefully!) reset to zero. Not a great sight if you're using AA's iPhone app, which does not have a message about system maintenance!
While you can log in to your account and see your mileage balance, all other data - including recent activity, EQM/ EQP/ RDM is temporarily (hopefully!) reset to zero. Not a great sight if you're using AA's iPhone app, which does not have a message about system maintenance!
Jul 6, 2011, 9:25 pm
#114
Join Date: Mar 2010
Programs: AA Plat, Marriott Plat
Posts: 736
Here we go...this is a thread started every month lol...
http://www.flyertalk.com/forum/ameri...solidated.html
http://www.flyertalk.com/forum/ameri...solidated.html
Jan 28, 2012, 9:28 am
#115
Join Date: Jul 2011
Location: lax
Programs: AA EXP, Hyatt Diamond, Hilton Gold
Posts: 389
Aadvantage account summary
I happened to wake up early this morning and check aa.com for my flight in the afternoon. To my surprise, in my summary all the miles were wiped out, all zeros. Hope it just a glitch, anyone else see this? Thanks
Jan 28, 2012, 9:31 am
#117
Join Date: Nov 2011
Posts: 24
yep, same thing happened to me -- top left screen shows my total miles (accurate, i think), but in the main page summary section is shows zeroes for current, december, etc -- which is definitely incorrect, and inconsistent with my last statement. must be a technical glitch -- it certainly scared me though.
Jan 28, 2012, 9:35 am
#118
FlyerTalk Evangelist
Join Date: Mar 2004
Location: SJC
Programs: AA EXP, BA Silver, Hyatt Globalist, Hilton diamond, Marriott Platinum
Posts: 33,535
How odd. Oh wait, no it isn't. Happens every month. And people post about it every month
http://www.flyertalk.com/forum/ameri...solidated.html
(Search term {"zero"})
Cheers.
http://www.flyertalk.com/forum/ameri...solidated.html
(Search term {"zero"})
Cheers.
Jan 28, 2012, 9:56 am
#119
Moderator: American AAdvantage
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,948
It has been normal for account information to be unavailable for periods of time, usually Saturday night and Sunday. And so it has been for many years.
/Moderator
/Moderator
Jan 28, 2012, 11:18 am
#120
Join Date: Mar 2010
Location: Seattle, WA, USA
Programs: AS MVP Gold 75K, Marriott Lifetime Titanium
Posts: 1,598
My miles are there. But I am currently showing 2,288 segments completed this year. That just so happens to be the number of miles I flew yesterday.
When can I expect my new EXP card?
And out of curiosity, what's the most segments ever reported here for a year?
When can I expect my new EXP card?
And out of curiosity, what's the most segments ever reported here for a year?