Nov 3, 2012, 11:15 pm
Last edit by: JDiver
AAdvantage Account "Zeroed"
Because of the legacy nature of the PSS (Passenger Service System) used by AAdvantage, AA has traditionally done some major batch processing on Saturday nights and into some Sundays, occasionally beginning Frupiday. Accounts can also be "zeroed" out occasionally during IT maintenance periods. This is common and has occurred for years, due to the legacy nature of the AAdvantage software. AA runs batch processing, often on weekends. Everything will ultimately reset properly; it's merely an inconvenience, not anything to become concerned about.
● Sometimes a message shows: "Your monthly AAdvantage summary is currently being processed. Please note that, due to lags in processing time, the latest summary may temporarily not appear creating a gap in your mileage information."
● "I can not see my account" - it says "This feature is temporarily unavailable. We apologize for this inconvenience. Please try again later."
● "My miles show zero!", "I am missing xyz" (where xyz = stickers, Miles, EQD, etc.) and similar issues.
/American AAdvantage Forum Moderation Team
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aa.com account information missing / unavailable / zero - zeros / (master thd)
May 2, 2016, 8:57 pm
#151
Join Date: Oct 2006
Location: Madison WI
Programs: AA Lifetime PLT - 2.9MM, Lifetime AC, HHonors Gold, Marriott Gold, IHG Plat Amb, Hertz Precs Crcl
Posts: 2,213
Trying AA.com and just a blank page loads. Seems the mobile app is functioning.
Edit:
Ok, did some checking. I use MVP hosts file to filter out ad sites. Disabling that and I can get to AA.com. This is a very recent change by AA.com. I guess the ticket revenue is not enough for AA, they now want our click dollars.
Just glad I have a process to toggle the HOSTS file.
Edit:
Ok, did some checking. I use MVP hosts file to filter out ad sites. Disabling that and I can get to AA.com. This is a very recent change by AA.com. I guess the ticket revenue is not enough for AA, they now want our click dollars.
Just glad I have a process to toggle the HOSTS file.
I've had no problems accessing aa.com today on my mobile, iPad nor a Windows PC. Maybe time to clear a cache?
These are best posted in http://www.flyertalk.com/forum/ameri...solidated.html
These are best posted in http://www.flyertalk.com/forum/ameri...solidated.html
May 3, 2016, 5:55 am
#152
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
I directly edit (windows) C:/system/windows/system32/drivers/etc/hosts to eliminate a lot of ad crud - like ad.doubelclick.com by sending it to the loopback interface address. But no problems thus far with AA. Did you confirm the entry causing the issues with AA?
...
...
There are hundreds of entries in the MVP file and I did not try to isolate the entry. I find more and more sites are demanding ads be presented before moving forward (i.e. CBS, Forbes, etc.). I guess there is good money to be made selling us to their marketers (ie. the AOL model).
Aug 2, 2016, 8:20 am
#153
Join Date: Jun 2005
Location: Little Rock, AR
Programs: AA EXP, UA GLD, Hilton Diamond, Marriott GLD, Admiral Club
Posts: 23
Advantage Account Zero'ed Out
I flew yesterday (Aug 1st) and this morning all my advantage miles are zero'ed out (progress bar, balance summary, SWUs, etc) and I get a message "Our system is having trouble. Please try again later".
Wonder if this has something to do with the new calculation for miles against revenue. Anyone else having the same issue?
Thank You.
Wonder if this has something to do with the new calculation for miles against revenue. Anyone else having the same issue?
Thank You.
Aug 2, 2016, 8:22 am
#154
Join Date: Jul 2010
Location: SFO
Programs: AA EXP
Posts: 5,270
I flew yesterday (Aug 1st) and this morning all my advantage miles are zero'ed out (progress bar, balance summary, SWUs, etc) and I get a message "Our system is having trouble. Please try again later".
Wonder if this has something to do with the new calculation for miles against revenue. Anyone else having the same issue?
Wonder if this has something to do with the new calculation for miles against revenue. Anyone else having the same issue?
Aug 2, 2016, 8:49 am
#157
Suspended
Join Date: Feb 2011
Location: Tampa, FL
Programs: AA EXP; UA Silver; Marriott Platinum Premier; Hilton Gold; Hyatt Platinum; National Executive Elite
Posts: 156
Mine too, zeroed out. I also flew yesterday with a return this Thursday. I am guessing it has everything to do with the new mileage calculation.
Aug 2, 2016, 9:27 am
#159
Join Date: Sep 2006
Posts: 6
I flew yesterday (Aug 1st) and this morning all my advantage miles are zero'ed out (progress bar, balance summary, SWUs, etc) and I get a message "Our system is having trouble. Please try again later".
Wonder if this has something to do with the new calculation for miles against revenue. Anyone else having the same issue?
Thank You.
Wonder if this has something to do with the new calculation for miles against revenue. Anyone else having the same issue?
Thank You.
Aug 2, 2016, 9:57 am
#162
Moderator: American AAdvantage
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,948
Very new calculations going on with the changes yesterday; I'd watch and wait for this glitch (others are also manifesting themselves today) to get fixed.
Mind you, if anyone affected wishes to call and report it to Web Services, that might occur sooner rather than later.
Call 800-222-2377 (within the U.S. and Canada)
Contact form link.
Mind you, if anyone affected wishes to call and report it to Web Services, that might occur sooner rather than later.
Call 800-222-2377 (within the U.S. and Canada)
Contact form link.
Last edited by JDiver; Aug 2, 2016 at 10:03 am
Aug 2, 2016, 9:59 am
#163
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,417
In the past, AA account audits were associated with people apparently being locked out of accounts, so I think we can assume that this isn't the issue. However, seeing zero would tend to make some people worry.......especially if they've ever done anything questionable.
Aug 2, 2016, 10:06 am
#164
Moderator: American AAdvantage
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,948
In the past, AA account audits were associated with people apparently being locked out of accounts, so I think we can assume that this isn't the issue. However, seeing zero would tend to make some people worry.......especially if they've ever done anything questionable.
Aug 2, 2016, 10:08 am
#165
Join Date: Nov 2008
Location: UK/USA
Programs: AA EXP
Posts: 830
Given several have reported the issue and the new algorithms and calculations supposed to process flights as of yesterday, that it appears only those who have flown since the new Award miles earning rules went into place and those with no flights in August seem to be unaffected, I don't think we're seeing account closures or locks from Corporate Security here.