aa.com account information missing / unavailable / zero - zeros / (master thd)
 

I've noticed this happening every once in a while, and it happened again right now tonight.

I logged on AA.com to see if my recent activity posted, and when I went to 'View My Miles', it's showing zeros! No errors or 'updating' messages, just zero miles, zero points, zero everything! The only thing left is the EXP status!

:eek:

Now, I know it's just a glitch, maybe some kind of midnight batch update thing, but with the discontinuation of paper statements, boy does that wake you up... It's gone, all gone!! ;) ;)

Sami

Probably just routine maintenance. We see posts every few weeks with someone surprised that they've dropped down to a zero balance, but everything is restored within a few hours. Really nothing to worry about.

The Mods ought to make this explanation a sticky. Inevitably, somebody posts this question every month.

aadvantage maintenance
 

the view my miles page states that the monthly account update is being performed , i believe in nice red letters, so its visible. where the current month rolls to previous month, and to check back later this takes a day or 2 usually......

JAppelbee has got it...
 

You got it! And it happens usually Tuesday or Wednesday nights, and Saturday nights - or all weekend some times. Someone gets so shocked they fitler out the message you read and immedieately come here and ask WHERE have MY MILES gone?

Welcome!

Uh, no. That's what NORMALLY shows when they're doing the processing.

Last night there were no error message or 'account update being performed'. Just zeros.

And JDiver, as I said in my original post 'I know it's just a glitch'. I was making a joke, and not panicking where have my miles gone. Serves me right for being too subtle, I guess. :rolleyes:

I need bigger smileys. :p

Sami

Sam, please do not personalize what I said - there are plenty of posters who DO panic and run over here to post the "WHERE have MY MILES gone?" thing. I was not referring to you (didn't your mom tell you "it's not always about you?" :D There's your big smiley, and a 100% bonus smiley! :D)

Last night they did a run - my Sunday flights showed up then (but my Thursday flights showed up Monday morning when I looked - the weekend run was a lengthy one.)

Take care, :)

But I want it to be about me! :( :mad: :o ;) :D

Oh sure, until they start handing out the SSSS. Then you want it to be about someone else :D.

Cheers.

ROTFLMAO! :D Agreed - nobody wants that.

Now, uh, where DID my miles go? ;)

Wasn't that that cheesy movie of a couple years back "Dude, where's my miles?"

Cheers.

Eden Martinez might be able to help you. I think that's his name.
He screwed up our upgrades once because someone in my familiy was selling miles. Got the miles unfrozen and then some. Of course, none of the "then some" came from Eden.

Mileage Summary - All Zeros ????
 

Edited due to other member responses.

first chill out

then do a search

you have been here long enough to know this has probably happened before and it was probably discussed numerous times......

The monthly thread ...