Nov 3, 2012, 11:15 pm
Last edit by: JDiver
AAdvantage Account "Zeroed"
Because of the legacy nature of the PSS (Passenger Service System) used by AAdvantage, AA has traditionally done some major batch processing on Saturday nights and into some Sundays, occasionally beginning Frupiday. Accounts can also be "zeroed" out occasionally during IT maintenance periods. This is common and has occurred for years, due to the legacy nature of the AAdvantage software. AA runs batch processing, often on weekends. Everything will ultimately reset properly; it's merely an inconvenience, not anything to become concerned about.
● Sometimes a message shows: "Your monthly AAdvantage summary is currently being processed. Please note that, due to lags in processing time, the latest summary may temporarily not appear creating a gap in your mileage information."
● "I can not see my account" - it says "This feature is temporarily unavailable. We apologize for this inconvenience. Please try again later."
● "My miles show zero!", "I am missing xyz" (where xyz = stickers, Miles, EQD, etc.) and similar issues.
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aa.com account information missing / unavailable / zero - zeros / (master thd)
Sep 8, 2006, 8:11 am
#18
Join Date: Sep 2004
Location: MSP (and will only fly NWA in re-routes if I HAVE to)
Programs: AA EXP (4.5MM), hotel programs as needed
Posts: 5,800
Originally Posted by georgehf
The answer is that they're computing your statement. Everything is fine. It will return to normal in a day or two.
It's the systems monthly
It's the systems monthly
System Monthly normally happens (I thought) for everyone a few days before the end of the month (like over the last weekend of the month).
This is NOT really the end of the month .. it is 9/8 ... mine went zeros on about the 28th Aug.
Do ALL AAMembers run at the same time .. or are the month-end cycles different for different name/numbers/location???
Sep 8, 2006, 8:59 am
#19
Join Date: Jun 2000
Location: LAX
Posts: 3,639
Originally Posted by georgehf
The answer is that they're computing your statement. Everything is fine. It will return to normal in a day or two.
It's the systems monthly
It's the systems monthly
Sep 8, 2006, 9:49 am
#21
Join Date: Jun 2000
Location: DFW, 3.5 MM, AA EXP, LIFETIME PLATINUM, MARRIOTT LIFETIME PLATINUM, STARWOOD AMBASSADOR 223 NIGHTS, AND LIFETIME GOLD, HILTON DIAMOND, NATIONAL EXECUTIVE ELITE
Posts: 5,847
Originally Posted by andrzej
first chill out
then do a search
you have been here long enough to know this has probably happened before and it was probably discussed numerous times......
then do a search
you have been here long enough to know this has probably happened before and it was probably discussed numerous times......
What a downright rude and unnecessary response.
Sep 8, 2006, 9:54 am
#22
Suspended
Join Date: Jun 2002
Location: Siesta Key
Programs: AA EXP-1.6MM, Hilton Diamond, ManU & Chicago Bears #1 Fan
Posts: 9,697
Originally Posted by freeupgrade
What a downright rude and unnecessary response.
wasn't meant to be rude, but let's be realistic....
You are a 3MMer and this has never happened to you before???
Jan 12, 2009, 9:38 pm
#23
Join Date: Mar 2007
Programs: AA 1MM
Posts: 3,182
Anyone have their AAdvantage acct. reset to all zeros?
Just looked at my AAdvantage account and saw that everything, lifetime miles included, had reset to zero! Not sure if this had anything to do with the fact that I purchased 40k and transfered 25k SPG points this afternoon, or if it's just a routine computer glitch, or what.
Jan 12, 2009, 9:44 pm
#27
Join Date: Mar 2007
Programs: AA 1MM
Posts: 3,182
Mine didn't have that when I first looked, but I'm seeing it now. Wonder if they started getting a lot of frantic calls in the last 30min about this and figured they'd better put up a warning.
Jan 12, 2009, 9:51 pm
#28
Join Date: Mar 2004
Location: OKC/DFW
Programs: AA EXP/2 MM
Posts: 9,999
Come to think of it, it is kind of spooky to see it like that. It's almost as if I never existed!
Jan 12, 2009, 9:59 pm
#29
Join Date: Jan 2008
Location: SLC
Programs: DL PM, Hilton/Marriott Gold
Posts: 971
The line about "your e summary is being processed" has been around for a while, if I remember correctly, although I've never seen all of the numbers zeroed out.
Jan 12, 2009, 10:22 pm
#30
Join Date: Mar 2007
Programs: AA 1MM
Posts: 3,182
Exactly. In fact, even during processing most of the numbers are still in tact. And it says what's up in huge orange letters, not a tiny black and white box.