Nov 3, 2012, 11:15 pm
Last edit by: JDiver
AAdvantage Account "Zeroed"
Because of the legacy nature of the PSS (Passenger Service System) used by AAdvantage, AA has traditionally done some major batch processing on Saturday nights and into some Sundays, occasionally beginning Frupiday. Accounts can also be "zeroed" out occasionally during IT maintenance periods. This is common and has occurred for years, due to the legacy nature of the AAdvantage software. AA runs batch processing, often on weekends. Everything will ultimately reset properly; it's merely an inconvenience, not anything to become concerned about.
● Sometimes a message shows: "Your monthly AAdvantage summary is currently being processed. Please note that, due to lags in processing time, the latest summary may temporarily not appear creating a gap in your mileage information."
● "I can not see my account" - it says "This feature is temporarily unavailable. We apologize for this inconvenience. Please try again later."
● "My miles show zero!", "I am missing xyz" (where xyz = stickers, Miles, EQD, etc.) and similar issues.
/American AAdvantage Forum Moderation Team
MODERATOR NOTE: Moderators may edit this wiki. [b]Wiki contents may be printed by using the
(lower right wiki corner)
aa.com account information missing / unavailable / zero - zeros / (master thd)
Jun 9, 2011, 8:10 am
#76
Senior Moderator and Moderator: American AAdvantage & TravelBuzz
Join Date: Nov 2007
Location: BOS
Programs: AA EXP, Marriott Titanium
Posts: 10,417
This is a longstanding occasional problem, described in the master thread this is merged into; it dates back, here on FlyerTalk, to May 24, 05, 11:54 pm at least. Rather than leave this as another thread, it has been added to the existing one.
This "zero" period is out of synch with the usual Sunday night one and seems to be lasting longer, but it's pretty much the same pesky problem caused by significant software updates and batch processing.
AA Web Services indicates this outage was unplanned and caused by a major change implementation; they can not at this time say with any degree of definition how long this outage will last, but they are aware of it and working to fix it.
It's an inconvenience, not a crisis - no need to contact Web Services, they are fully aware, and we have posted an Announcement at the Forum masthead.
To search for this topic, use Advanced Search, search for thread titles with threads result, using term "zero" or "zeros".
Thanks to those who sent in a message to the moderators via the "Alert a Moderator to this post" feature (i.e., the triangle icon
at the bottom left of every post)! 
/Moderator
This "zero" period is out of synch with the usual Sunday night one and seems to be lasting longer, but it's pretty much the same pesky problem caused by significant software updates and batch processing.
AA Web Services indicates this outage was unplanned and caused by a major change implementation; they can not at this time say with any degree of definition how long this outage will last, but they are aware of it and working to fix it.
It's an inconvenience, not a crisis - no need to contact Web Services, they are fully aware, and we have posted an Announcement at the Forum masthead.
To search for this topic, use Advanced Search, search for thread titles with threads result, using term "zero" or "zeros".
Thanks to those who sent in a message to the moderators via the "Alert a Moderator to this post" feature (i.e., the triangle icon
at the bottom left of every post)! /Moderator
Last edited by JDiver; Jun 9, 2011 at 9:34 am Reason: update
Jun 9, 2011, 8:27 am
#77
Join Date: Oct 2001
Location: Almaty, Kazakhstan
Programs: UA Gold, Hyatt Discoverist, IHG Platinum, Accor Silver, Choice Privileges Gold
Posts: 2,070
Everything is 0 in my account except the total in the upper right hand corner, which is 4k miles higher than last night. I hope means that a 4k AA Club Bing prize I redeemed on April 8 has finally posted .... tls
Jun 9, 2011, 8:57 am
#78
Join Date: Apr 2006
Location: SJC/SFO & ORD
Programs: LT Gold/BA Executive Club/AS MP/Marriott
Posts: 1,646
Everything is basically zeroed out in my account as well except for:
...
Fortunately my AAndroid App. shows my actual miles...
Miles with Expiration Deferred Through May 2, 2011
Fortunately my AAndroid App. shows my actual miles...
Jun 9, 2011, 9:01 am
#80
Moderator: American AAdvantage
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,948
It's good to know the Android app shows correct data - and weird, too. We will hope this doesn't persist too long - perhaps an indication there are changes coming to the counters and it's a touch trickier to implement? Speculation, but I remember when they announced SWU / eVIP were going to be reflected in our accounts - took a couple of years, as I recall.
================================================== ==========================
THAT'S the spirit! ^
================================================== ==========================
THAT'S the spirit! ^
Last edited by JDiver; Jun 9, 2011 at 9:54 am Reason: add post and reply to same
Jun 9, 2011, 10:38 am
#81
Join Date: Dec 2007
Location: DFW
Programs: AA Lifetime Platinum, Hyatt Plat Hilton Gold, SPG Gold, Club Carl Gold, IHG Plat
Posts: 1,002
AA has decided to zero out the accounts of ONLY FT members. The "big announcement" will be an audit of all FT member's accounts and the forfeiture of all of their miles. 
Last edited by iamthehpt; Jun 9, 2011 at 10:39 am Reason: spelling
Jun 9, 2011, 11:11 am
#82
Join Date: Feb 2008
Location: SAV,JAX
Programs: AA-LT Gold 1.2MM ,DL, Marriott LT TITANIUM; HH Gold, AMEX PLT
Posts: 495
This just posted when I pulled up my summary:
Although your correct AAdvantage account balance is reflected upon logging in, some summary statements currently display inaccurate details. We're working to correct the issue and apologize for the inconvenience
Although your correct AAdvantage account balance is reflected upon logging in, some summary statements currently display inaccurate details. We're working to correct the issue and apologize for the inconvenience
Jun 9, 2011, 11:11 am
#83
Join Date: Dec 2003
Location: NYC
Posts: 6,433
I'm seeing
Although your correct AAdvantage account balance is reflected upon logging in, some summary statements currently display inaccurate details. We're working to correct the issue and apologize for the inconvenience.
Jun 9, 2011, 11:17 am
#84
Join Date: Jul 2006
Location: LAX
Programs: AA EXP 1.5MM, Asiana Club Silver, KE Morning Calm, Hyatt Platinum, Amtrak Select
Posts: 7,161
Maybe it has something to do with this? AA eShopping posting with weird names?
Jun 9, 2011, 11:39 am
#87
Join Date: Dec 2005
Programs: AA EXP, Marriott Amb Elite & LT Titanium, Hilton Diamond
Posts: 1,230
Apparently they are sending out a standard response and they do not understand the issue. My message to them was all the balances were zero, not for mileage credit.
Dear Mr. Deac83,
Thank you for writing to American Airlines and allowing us the
opportunity to address your concerns.
A monthly American Airlines AAdvantage / AA.com systems evaluation will
delay the appearance of mileage credit for a 3 - 4 day period.
Not to worry, the missing activity does appear within the AAdvantage
database. Only the AA.com "View My Miles" display is affected. We are
engineering a program to rectify this system limitation but the
implementation of this enhancement will not occur any time soon. Please
accept my apology and be assured that we are working very hard to
develop a web site that is everything you want and need.
Thanks for using American Airlines website, AA.com!
Dear Mr. Deac83,
Thank you for writing to American Airlines and allowing us the
opportunity to address your concerns.
A monthly American Airlines AAdvantage / AA.com systems evaluation will
delay the appearance of mileage credit for a 3 - 4 day period.
Not to worry, the missing activity does appear within the AAdvantage
database. Only the AA.com "View My Miles" display is affected. We are
engineering a program to rectify this system limitation but the
implementation of this enhancement will not occur any time soon. Please
accept my apology and be assured that we are working very hard to
develop a web site that is everything you want and need.
Thanks for using American Airlines website, AA.com!
Jun 9, 2011, 11:58 am
#90
Moderator: American AAdvantage
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,948
The forum header Announcement has been edited to reflect changes reported by tbrein, richardd and deac83. Thanks!
Now let's lynch Deltican - bring on the torches and pitchforks!
(When I called WS they said nothing about any "monthly systems evaluation" - they said it was an unexpected result from a major change.)
Now let's lynch Deltican - bring on the torches and pitchforks!
(When I called WS they said nothing about any "monthly systems evaluation" - they said it was an unexpected result from a major change.)