Nov 3, 2012, 11:15 pm
Last edit by: JDiver
AAdvantage Account "Zeroed"
Because of the legacy nature of the PSS (Passenger Service System) used by AAdvantage, AA has traditionally done some major batch processing on Saturday nights and into some Sundays, occasionally beginning Frupiday. Accounts can also be "zeroed" out occasionally during IT maintenance periods. This is common and has occurred for years, due to the legacy nature of the AAdvantage software. AA runs batch processing, often on weekends. Everything will ultimately reset properly; it's merely an inconvenience, not anything to become concerned about.
● Sometimes a message shows: "Your monthly AAdvantage summary is currently being processed. Please note that, due to lags in processing time, the latest summary may temporarily not appear creating a gap in your mileage information."
● "I can not see my account" - it says "This feature is temporarily unavailable. We apologize for this inconvenience. Please try again later."
● "My miles show zero!", "I am missing xyz" (where xyz = stickers, Miles, EQD, etc.) and similar issues.
/American AAdvantage Forum Moderation Team
MODERATOR NOTE: Moderators may edit this wiki. [b]Wiki contents may be printed by using the
(lower right wiki corner)
aa.com account information missing / unavailable / zero - zeros / (master thd)
Apr 4, 2014, 4:42 am
#136
Join Date: Aug 2010
Programs: AA EXP
Posts: 1,659
So I logged in this morning to check if my Citi AA Card miles finally posted, and found I have a balance of 0 miles on my homepage. Eeek! Once I clicked on "my account" I saw the correct balance. Took a screenshot just in case.
Has anyone else noticed that all their miles are missing?
Has anyone else noticed that all their miles are missing?
Apr 4, 2014, 6:22 pm
#139
Join Date: Jul 2011
Location: NYC
Programs: Mileage Plus, Aadvantage, Skymiles, Marriott, Priority Club, SPG, Amtrak, Hertz
Posts: 834
Apr 4, 2014, 6:38 pm
#140
Moderator: American AAdvantage
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,948
So I logged in this morning to check if my Citi AA Card miles finally posted, and found I have a balance of 0 miles on my homepage. Eeek! Once I clicked on "my account" I saw the correct balance. Took a screenshot just in case.
Has anyone else noticed that all their miles are missing?
Has anyone else noticed that all their miles are missing?
This happens nearly every weekend.
Added to a wikipost and now this is the 2014 master thread.
Last edited by JDiver; Apr 4, 2014 at 10:16 pm
Mar 17, 2015, 9:55 am
#141
Join Date: Oct 2012
Posts: 486
Mileage Balance: 0
Mods, I'm positive this is a hiccup from the merging process, but feel free to move to the pre-merger AA thread if you prefer.
Logged in to AA and saw Mileage Balance: 0 on the front screen. Clicking through to "My Account" there is a line that says "Total Available Award Mileage" and the correct amount, but the front screen says 0. My US Air balance is as it should be.
Anyone else having this issue? I'm inclined to give it a couple of days to sort itself out before I call in, but maybe that's a bad idea?
Logged in to AA and saw Mileage Balance: 0 on the front screen. Clicking through to "My Account" there is a line that says "Total Available Award Mileage" and the correct amount, but the front screen says 0. My US Air balance is as it should be.
Anyone else having this issue? I'm inclined to give it a couple of days to sort itself out before I call in, but maybe that's a bad idea?
Mar 17, 2015, 8:37 pm
#142
FlyerTalk Evangelist
Join Date: Jan 2005
Location: home = LAX
Posts: 25,933
Well, you may have been positive, but as you can see from how far back (2005) this thread goes, this is absolutely nothing new, and in fact predates the first hint of a merger by many years.
Read above to find out about past issues, but in general, since this is such a recurring issue, and it always sorts itself out, I wouldn't worry about waiting.
Since you see the correct balance on one screen, what's the big worry about it not showing correctly on another screen? But if you want to reassure yourself more, call in to the automated voice-activated AA phone system and check your balance there, and I'm sure it'll be correct there.
Since you see the correct balance on one screen, what's the big worry about it not showing correctly on another screen? But if you want to reassure yourself more, call in to the automated voice-activated AA phone system and check your balance there, and I'm sure it'll be correct there.
Aug 21, 2015, 1:17 pm
#144
Join Date: Aug 2004
Location: CT
Programs: AA Plat, 1MM
Posts: 55
Showing Zero on home page and internally
My account is also showing zero on the home screen and on the "My Account" page it says that I have been a member since "August 21, 2015" (today) and have zero miles or historic activity despite flying this week and having been a member for over 20 years with lifetime elite status and a pile of miles.
Got through to AA Web Services (offshore), who were unable to locate information about my account (despite my being able to log in). They placed me me on hold and returned to advise that there is a system problem that they are working on.
They would not predict when it would be resolved.
P.S. Spouse's account displays fine, so this is not impacting everyone
Got through to AA Web Services (offshore), who were unable to locate information about my account (despite my being able to log in). They placed me me on hold and returned to advise that there is a system problem that they are working on.
They would not predict when it would be resolved.
P.S. Spouse's account displays fine, so this is not impacting everyone
Aug 21, 2015, 1:22 pm
#145
Moderator: American AAdvantage
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,948
They're in the "drain down" period integrating US' Shares data into AA Sabre. We're nearly at the weekend, when batch processing makes miles reports flip to zeroes.
Why not check Monday or Tuesday instead of worrying at this point, particularly when this is a frequently repeating phenomenon and we know Aug-Sep is the time they're working on various parts of the system to prepare for full data migration?
Why not check Monday or Tuesday instead of worrying at this point, particularly when this is a frequently repeating phenomenon and we know Aug-Sep is the time they're working on various parts of the system to prepare for full data migration?
Aug 21, 2015, 1:23 pm
#146
Join Date: Aug 2004
Location: CT
Programs: AA Plat, 1MM
Posts: 55
Automated voice system mileage balance also zero
Just to add...
Automated voice system also states mileage balance as "Zero" (was in 6 figures yesterday), so this issue seems to go beyond the website and differs from previously mentioned problems in this thread.
Automated voice system also states mileage balance as "Zero" (was in 6 figures yesterday), so this issue seems to go beyond the website and differs from previously mentioned problems in this thread.
Aug 21, 2015, 1:24 pm
#147
Join Date: Aug 2004
Location: CT
Programs: AA Plat, 1MM
Posts: 55
They're in the "drain down" period integrating US' Shares data into AA Sabre. We're nearly at the weekend, when batch processing makes miles reports flip to zeroes.
Why not check Monday or Tuesday instead of worrying at this point, particularly when this is a frequently repeating phenomenon and we know Aug-Sep is the time they're working on various parts of the system to prepare for full data migration?
Why not check Monday or Tuesday instead of worrying at this point, particularly when this is a frequently repeating phenomenon and we know Aug-Sep is the time they're working on various parts of the system to prepare for full data migration?
Good advice and I'll happy take it. Thanks for the historic perspective and enjoy the weekend.
May 2, 2016, 9:39 am
#149
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
Trying AA.com and just a blank page loads. Seems the mobile app is functioning.
Edit:
Ok, did some checking. I use MVP hosts file to filter out ad sites. Disabling that and I can get to AA.com. This is a very recent change by AA.com. I guess the ticket revenue is not enough for AA, they now want our click dollars.
Just glad I have a process to toggle the HOSTS file.
Edit:
Ok, did some checking. I use MVP hosts file to filter out ad sites. Disabling that and I can get to AA.com. This is a very recent change by AA.com. I guess the ticket revenue is not enough for AA, they now want our click dollars.
Just glad I have a process to toggle the HOSTS file.
Last edited by RogerD408; May 2, 2016 at 9:54 am
May 2, 2016, 12:02 pm
#150
Moderator: American AAdvantage
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,948
Trying AA.com and just a blank page loads. Seems the mobile app is functioning.
Edit:
Ok, did some checking. I use MVP hosts file to filter out ad sites. Disabling that and I can get to AA.com. This is a very recent change by AA.com. I guess the ticket revenue is not enough for AA, they now want our click dollars.
Just glad I have a process to toggle the HOSTS file.
Edit:
Ok, did some checking. I use MVP hosts file to filter out ad sites. Disabling that and I can get to AA.com. This is a very recent change by AA.com. I guess the ticket revenue is not enough for AA, they now want our click dollars.
Just glad I have a process to toggle the HOSTS file.
These are best posted in http://www.flyertalk.com/forum/ameri...solidated.html
Last edited by JDiver; May 2, 2016 at 1:45 pm