CrowdStrike update and Systemwide IT issues on AA
Jul 20, 2024 | 4:39 pm
#46
Join Date: Sep 2002
Location: CHS
Posts: 2,274
Hiya all! I wanted to report a surprisingly positive experience with AA today in the midst of the recovery. My husband and daughter are flying AA ALB-CLT-CHS this evening. Both flights are delayed. Originally, when the misconnect was assumed, a proactive text message came with hotels to book in CLT. My first thought was oh crap, theyve been rebooked, but as far as I can see theyll make the connection and arrive home tonight.
I clicked on the link AA sent (of course) and it was for a few options in CLT. They were marked Premium with a blue banner at the top. They are flying on paid main cabin fares that I paid to upgrade to F for ToD (literally).
They have no status and all of this seems to almost border on overcompensating on the part of AA. That said, well take it. Ill dismiss the hotel offer once Im confident theyll make the connection in CLT.
I clicked on the link AA sent (of course) and it was for a few options in CLT. They were marked Premium with a blue banner at the top. They are flying on paid main cabin fares that I paid to upgrade to F for ToD (literally).
They have no status and all of this seems to almost border on overcompensating on the part of AA. That said, well take it. Ill dismiss the hotel offer once Im confident theyll make the connection in CLT.
Jul 20, 2024 | 5:00 pm
#47
Join Date: Jul 2009
Location: Washington, DC
Programs: DL PM; Hilton Dia; Marriott Titanium/LT Gold
Posts: 8,520
Suggest reviewing the existing thread, which makes clear your individual experience does not mean AA was spared CrowdStrike update and Systemwide IT issues on AA
Jul 21, 2024 | 1:20 am
#49
Join Date: Dec 2005
Location: CVG
Programs: DL 3MM, AA 0.0 (US .975), Marriott Lifetime Plat, Nurburgring in 8:29
Posts: 2,304
I saw that last night and just sadly laughed to myself knowing it was partly the truth. I used to work on the DOD's domestic logistics system and we could only make it work on IE 6 and a very specific version of windows that had to be air gapped to prevent any automatic updates.
Jul 21, 2024 | 5:17 am
#50
Join Date: Dec 2003
Location: Washington, DC
Programs: Hyatt Globalist, AA Executive Platinum
Posts: 2,093
I usually fly United but had a flight from MKE to DCA on Friday morning without real incident - a 10 minute flight delay - however -
- The line for regular checking in was going around the block, but I cut through to the priority line which was zippy enough.
- Some AA agent came over to the priority line and gave us misinformation about about the desk agents not being able to check bags and that we'd have to go back through to the other line. One guy believed her and went all the way back to the other line but ended up cutting it so he didn't wait too much longer than if he'd stayed. We knew the agent wasn't right because we were watching desk agents checking luggage right in front of us.
Anyway, it seems United was hit pretty hard but AA wasn't, and I was wondering why.
- The line for regular checking in was going around the block, but I cut through to the priority line which was zippy enough.
- Some AA agent came over to the priority line and gave us misinformation about about the desk agents not being able to check bags and that we'd have to go back through to the other line. One guy believed her and went all the way back to the other line but ended up cutting it so he didn't wait too much longer than if he'd stayed. We knew the agent wasn't right because we were watching desk agents checking luggage right in front of us.
Anyway, it seems United was hit pretty hard but AA wasn't, and I was wondering why.
Jul 21, 2024 | 6:08 am
#51
Join Date: Oct 2002
Location: Rolling Lakes Yacht Club
Posts: 5,211
Conversely, I know of others on DL still stranded as of this AM from Friday.
Jul 23, 2024 | 1:07 am
#52
Join Date: Dec 2009
Location: LAS/FCO/JFK/LAX/SLC
Programs: DL DM/2MM, BA GGL/CCR,/GFL, A3 Gold, JBU Mosaic, ITA Executive, AF Platinum, EK Gold,HHonors Diamond
Posts: 395
Was on AA 238 LAX-JFK on Friday on a paid F fare, scheduled at 1130pm, cancellation was announced at 555 am.
Was able to run to the front of the line in the flagship lounge (later it would be a quarter mile long) and was placed stdby on the next flight at 605am. Hoped my F fare, BA GGL status (sometimes equates to CK, other to Plat Pro), AND my separate F reservation the same evening for the JFK FCO would help.
Nope. On the following 3 flights I remained unsuccessfully stdby for an elusive Y seat. I saw non revs given seats, available seats in J and F given to people on upgrade lists (you dont have priority for that an agent explained, another brushed me off as she had no time for questions), and kept sliding further down on the std by list at each flight that I was attempting to make.
I was then before midday extremely lucky to buy one of the last remaining Y fares in JetBlue to JFK and made it barely to my late evening FCO flight
As am not an AAdvantage member -but a very longtime Aa flyer- perhaps I am unaware that pax from cancelled flights on F fare do not have priority over upgrades on AA flights?
Was able to run to the front of the line in the flagship lounge (later it would be a quarter mile long) and was placed stdby on the next flight at 605am. Hoped my F fare, BA GGL status (sometimes equates to CK, other to Plat Pro), AND my separate F reservation the same evening for the JFK FCO would help.
Nope. On the following 3 flights I remained unsuccessfully stdby for an elusive Y seat. I saw non revs given seats, available seats in J and F given to people on upgrade lists (you dont have priority for that an agent explained, another brushed me off as she had no time for questions), and kept sliding further down on the std by list at each flight that I was attempting to make.
I was then before midday extremely lucky to buy one of the last remaining Y fares in JetBlue to JFK and made it barely to my late evening FCO flight
As am not an AAdvantage member -but a very longtime Aa flyer- perhaps I am unaware that pax from cancelled flights on F fare do not have priority over upgrades on AA flights?
Jul 23, 2024 | 4:47 am
#53
Join Date: Oct 2012
Location: NYC
Programs: AADULtArer
Posts: 6,600
Hiya all! I wanted to report a surprisingly positive experience with AA today in the midst of the recovery. My husband and daughter are flying AA ALB-CLT-CHS this evening. Both flights are delayed. Originally, when the misconnect was assumed, a proactive text message came with hotels to book in CLT. My first thought was oh crap, theyve been rebooked, but as far as I can see theyll make the connection and arrive home tonight.
I clicked on the link AA sent (of course) and it was for a few options in CLT. They were marked Premium with a blue banner at the top. They are flying on paid main cabin fares that I paid to upgrade to F for ToD (literally).
They have no status and all of this seems to almost border on overcompensating on the part of AA. That said, well take it. Ill dismiss the hotel offer once Im confident theyll make the connection in CLT.
I clicked on the link AA sent (of course) and it was for a few options in CLT. They were marked Premium with a blue banner at the top. They are flying on paid main cabin fares that I paid to upgrade to F for ToD (literally).
They have no status and all of this seems to almost border on overcompensating on the part of AA. That said, well take it. Ill dismiss the hotel offer once Im confident theyll make the connection in CLT.
Jul 23, 2024 | 6:57 am
#54
Join Date: Jul 2013
Programs: AA MM, AA EXP; OW Emerald, EK silver
Posts: 1,048
Anyone have experience how long it takes AA to refund additional expenses due to a 23 hour delay? Was stuck in London for a day and just rebooked my airport hotel for an additional night. I know that under UK law AA is obliged to cover this, my only concern is that the hotel doubled its rate for the additional night, taking advantage of those of us who were delayed. 😡 Would be interested if anyone have past experience claiming hotel expenses.