Hiya all! I wanted to report a surprisingly positive experience with AA today in the midst of the recovery. My husband and daughter are flying AA ALB-CLT-CHS this evening. Both flights are delayed. Originally, when the misconnect was assumed, a proactive text message came with hotels to book in CLT. My first thought was “oh crap, they’ve been rebooked”, but as far as I can see they’ll make the connection and arrive home tonight.

I clicked on the link AA sent (of course) and it was for a few options in CLT. They were marked “Premium” with a blue banner at the top. They are flying on paid main cabin fares that I paid to upgrade to F for ToD (literally).

They have no status and all of this seems to almost border on overcompensating on the part of AA. That said, we’ll take it. I’ll dismiss the hotel offer once I’m confident they’ll make the connection in CLT.