CrowdStrike update and Systemwide IT issues on AA

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Jul 19, 2024 | 12:52 am

El_Chiflero

Original Poster

Join Date: Mar 2009

Location: NYC

Programs: Airline Pleb, Hertz PC, El Mambero De Mucci, PWP Aide to Generalissimo Godot

Posts: 4,918

CrowdStrike update and Systemwide IT issues on AA

I'm on AA1280 PHX-JFK when they had us deplane because of an IT issue that the gate agents told us is affecting the entire AA system. Looks like a long night ahead.

Jul 19, 2024 | 12:55 am

aviators99

Join Date: Mar 2006

Location: Miami, FL, USA

Posts: 4,104

It's AA/UA/DL/G4, so far. Seems like the biggest ground stop since 9/11. Earlier F9 was included.

Jul 19, 2024 | 12:56 am

HaleiwaFlyer

formerly wchinchen

Join Date: Sep 2013

Location: Honolulu

Programs: AA CK, EK Gold, Hyatt Globalist

Posts: 3,460

Most likely related to ~~Microsoft~~ ~~cloud~~ issues….Reuter article

Edit: Crowdstrike update gone bad.

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Last edited by HaleiwaFlyer; Jul 19, 2024 at 1:41 am

Jul 19, 2024 | 1:01 am

El_Chiflero

Original Poster

Join Date: Mar 2009

Location: NYC

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Posts: 4,918

Quote:

Originally Posted by HaleiwaFlyer

Most likely related to Microsoft cloud issues….Reuter article

Clearly not resolved then. And highly suspicious that it was tonight of all nights.

Jul 19, 2024 | 1:40 am

HaleiwaFlyer

formerly wchinchen

Join Date: Sep 2013

Location: Honolulu

Programs: AA CK, EK Gold, Hyatt Globalist

Posts: 3,460

It’s going to be a bad week of travel to catch back up. Global issue with Crowdstrike update affecting numerous sectors bricking computers.

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Jul 19, 2024 | 2:48 am

invisible

Join Date: Dec 2007

Location: Virginia City Highlands

Programs: Nothing anymore after 20 years

Posts: 7,190

Cloudstrike took town Internet. It is not a joke.

If you/your org is affected, here is the fix

Quote:

Boot Windows into Safe Mode or the Windows Recovery Environment
Navigate to the C:\Windows\System32\drivers\CrowdStrike directory
Locate the file matching “C-00000291*.sys”, and delete it.
Boot the host normally.

Now, if windows are protected with Bitlocker and your don't have key - you are SOL.

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Jul 19, 2024 | 3:27 am

El_Chiflero

Original Poster

Join Date: Mar 2009

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Posts: 4,918

Flight got cancelled. Got rebooked on PHX-EWR AA2825. Quite the long night tonight.

Jul 19, 2024 | 4:34 am

DataPlumber

Join Date: Oct 2002

Location: Rolling Lakes Yacht Club

Posts: 5,211

AA is reporting that they are back online. A handful of flights have recently departed.

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Jul 19, 2024 | 4:50 am

skunker

Join Date: May 2006

Location: SAN

Programs: Lots of faux metal

Posts: 7,022

At LHR about to take off on a BA flight and word is T3 is a mess and no AA flights have taken off. BA seems to be minimally affected.

Jul 19, 2024 | 4:59 am

#10

lokkju

Join Date: Sep 2016

Location: PDX/SDF

Programs: AA ExPlat, Frontier Diamond, Marriott Platinum

Posts: 22

Quote:

Originally Posted by DataPlumber

AA is reporting that they are back online. A handful of flights have recently departed.

https://x.com/AmericanAir/status/181...7Ctwgr%5Etweet

I'm sitting at DFW; they are misinformed. AAngels report systems down, can't rebook, nothing is updating. Multiple gate screens still show system restore and/or BSoD.

Jul 19, 2024 | 5:00 am

#11

USFlyerUS

Join Date: Feb 2003

Location: Washington, DC

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Posts: 3,880

Quote:

Originally Posted by lokkju

I'm sitting at DFW; they are misinformed. AAngels report systems down, can't rebook, nothing is updating. Multiple gate screens still show system restore and/or BSoD.

According to media reports, the FAA just grounded DL, UA, and AA due to communication issues.

Jul 19, 2024 | 5:23 am

#12

IADCAflyer

Join Date: Sep 2000

Location: DCA/IAD

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Posts: 8,955

Notably absent from the list of stand down and crowdstrike airlines is Alaska and Jetblue. Different operating systems?

Jul 19, 2024 | 5:32 am

#13

Abidjan

Join Date: May 2005

Location: Global

Programs: BA Gold - HH Diamond

Posts: 3,541

Best of luck to everyone currently dealing with this mess.

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Jul 19, 2024 | 5:34 am

#14

PlatinumScum

Join Date: Sep 2006

Location: QDF

Programs: AA EXP (2MM), Marriott Plt

Posts: 1,071

Quote:

Originally Posted by lokkju

I'm sitting at DFW; they are misinformed. AAngels report systems down, can't rebook, nothing is updating. Multiple gate screens still show system restore and/or BSoD.

Are flights operating?

(I'm supposed to fly DFW-MIA-LIM today & need to decide whether to bother going to the airport.)