CrowdStrike update and Systemwide IT issues on AA
Jul 19, 2024 | 7:02 am
#18
Original Member
Join Date: May 1998
Location: CT/NY
Programs: UA Plat/1.5MM, AA PltPro, B6 M4 25for25, Marriott LT Titanium, Hyatt Globalist, IHG Plat Amb
Posts: 7,332
Jul 19, 2024 | 8:28 am
#21
Join Date: Mar 2011
Location: New York, NY
Programs: AA ExPl, BA Gold, DL Gold, Hyatt Globalist, Marriott Lifetime Platinum, probably some others
Posts: 4,943
AA now has a travel waiver available for basically any flight touching a hub today, which may be helpful.
Jul 19, 2024 | 9:22 am
#23
Join Date: Jan 2009
Location: OKC
Programs: IHG Plat, National EE, AA Plat
Posts: 2,538
Jul 19, 2024 | 9:36 am
#24
Join Date: Feb 2013
Location: PHX
Programs: AA EXP, IC Amb
Posts: 6,020
This IT outage was a blessing in disguise for my sister, who arrived at CLT at 6am with her 2 small children to fly non-rev (husband is an AA pilot)--because of cancelled flights they were able to clear into FC to Houston! It was her first time flying FC and she and my little 4 & 6 yo nephews were so grateful and happy. 
Jul 19, 2024 | 10:38 am
#25
Join Date: Dec 2002
Location: Oregon
Programs: AA EXP, UA 1MM, HH Diamond, National EE, Hertz PC
Posts: 4,055
Antivirus / threat protection systems all work at a pretty deep OS integrated level. Much closer to the kernel than a typical application running in user memory space. Doesn't surprise me at all they could break an OS with an update.
Jul 19, 2024 | 10:46 am
#26
Join Date: Feb 2019
Programs: Silver with everyone
Posts: 258
Good luck to everyone affected!
Email from my organisation's IT department this morning was like this:
Email from my organisation's IT department this morning was like this:
All science & research divisions: Read these instructions.
All other divisions: Try to read these instructions. We can help too but it may take a while.
All other divisions: Try to read these instructions. We can help too but it may take a while.
Jul 19, 2024 | 10:50 am
#27
Join Date: Feb 2022
Location: New York, USA
Programs: AA EXP (earned by actually flying on planes); Hyatt Globalist (earned by actually staying in hotels)
Posts: 325
And all of us who use Unix-based OS's are sitting here continuing to work in peace while the world comes crashing to a screeching halt around us!
Jul 19, 2024 | 11:38 am
#28
Join Date: Jul 2021
Location: Airport Lounges (Usually in ORD and LHR)
Programs: AA EXP 1MM, AY Gold, QR Gold, Hilton Diamond
Posts: 3,713
It's been a long night for me (I'm in the IT sector), got the first notification near midnight my time, I've been up since assisting my clients where I can. Glad I'm not flying today, I hope everyone is able to get where they need to go within a reasonable time. Thankfully most of the systems I deal with use Linux/Unix, but the ones that use Crowdstrike on Windows, well, it's not been a fun night.
Jul 19, 2024 | 11:43 am
#29
Join Date: May 2018
Location: FRA
Programs: LH SEN
Posts: 1,937
Jul 19, 2024 | 1:46 pm
#30
Join Date: Sep 2006
Location: QDF
Programs: AA EXP (2MM), Marriott Plt
Posts: 1,071