Feb 27, 2020, 12:59 pm
Last edit by: dstan
For tickets purchased Wednesday, April 8, 2020 or after, see https://www.flyertalk.com/forum/amer...020-after.html
More changes: Saturday, March 14, 2020, 10:40 PM .
Official announcement from American Airlines: http://news.aa.com/news/news-details...3/default.aspx
American Airlines Announces Additional Schedule Changes in Response to Customer Demand Related to COVID-19
NOTE: also see AA Waiving Change Fees for Travel Purchased March 1 - May 31 (Coronavirus)
(information current as of April 15, 2020)
https://www.aa.com/i18n/travel-info/travel-alerts.jsp
(Previous travel waivers require rebooked travel to start by the earlier of the stated date OR the 12-month validity of the original ticket)
–––––––––––––––––––––––––––––––––––––––––––––––––– ––––––––––––––––––––––––––––––––––––
This thread is dedicated to discussion and questions pertaining to changing travel on AA motivated by COVID-19 novel Coronavirus but not covered by AA travel alerts or waivers.
For those destinations covered by AA Coronavirus-related travel alerts and waivers see Coronavirus COVID-19 AA paid & award China et al cancel / change / questions
Link to AA travel alerts
Link to thread AA schedule changes - free flight change / cancellation / refund (consolidated)
Link to thread AA 2020 schedule adjustments / changes due to coronavirus
AA agents have occasionally allowed passengers with booked travel wishing to cancel because of Coronavirus concerns to cancel without fees, but this is not AA official policy. Possible reasons:
Events, meetings, etc. you were to attend have been cancelled due to Coronavirus concerns, so your trip would be in vain.
You have documentable health conditions that your doctor feels are sufficient to cancel travel plans.
–––––––––––––––––––––––––––––––––––––––––––––––––– ––––––––––––––––––––––––––––––––––––
New General Change Fee Waiver (released ≈April 7-15)
New Change Fee waiver for South Pacific (released ≈March 20?)
New Change Fee waiver for Canada, Caribbean, .Central and South America (released ≈March 20?)
New Change Fee waiver for Europe (released March 12, expanded to Middle East)
Change Fee Waiver for Flights Booked before March 1, 2020 for travel March 1 – May 31 (extended March 20)
Change Fee Waiver for Flights Booked before March 1, 2020 for travel March 10 – April 30 (released March 9)
• AA Award Travel - Per multiple first-hand accounts (including by dstan), under the above General Travel Waiver, AA Award Travel booked before March 1 for travel between March 1, 2020 – April 30, 2020 can be canceled for a full refund of all fees and taxes paid AND free redeposit of miles (reinstatement fee waived).
Change Fee Waiver for Flights Booked between March 1, 2020–March 30, 2020 (extended 3/5)
Change Fee Waiver for Flights Booked between March 1, 2020–March 16, 2020 (original 3/1)
https://www.aa.com/i18n/travel-info/...conditions.jsp
This waiver is valid only for tickets issued on American Airlines ticket stock. Tickets can be identified by a 13-digit ticket number beginning with American Airlines code ’001’. Tickets issued by other airlines with a different carrier code (ticket numbers not beginning with ‘001’) are subject to the waiver policy of that airline.
This policy excludes bookings through AAdvantage® award tickets.
American Airlines Vacations packages purchased between March 1, 2020 at 4:30 p.m. CT and March 31, 2020 at 11:59 p.m. CT, also qualify for the one-time change fee waiver. Changes must be made prior to the departure of your original flight. Any difference in fare or hotel rate will apply.
Contact American Airlines Vacations
Updated: March 9, 2020
More changes: Saturday, March 14, 2020, 10:40 PM .
Official announcement from American Airlines: http://news.aa.com/news/news-details...3/default.aspx
American Airlines Announces Additional Schedule Changes in Response to Customer Demand Related to COVID-19
NOTE: also see AA Waiving Change Fees for Travel Purchased March 1 - May 31 (Coronavirus)
Current AA Travel Waivers for COVID-19
(information current as of April 15, 2020)
https://www.aa.com/i18n/travel-info/travel-alerts.jsp
- All Pre-May 31 Bookings (announced 4/7) - change fees waived, tickets booked on/before May 31, travel Mar 1–Sep 30, rebooked travel start by Dec 31, 2021
Previous AA Travel Waivers for COVID-19
(Previous travel waivers require rebooked travel to start by the earlier of the stated date OR the 12-month validity of the original ticket)
- South Pacific - change fees waived, tickets booked on/before March 16, travel March 16–May 31, rebooked travel start by Dec 31
- Canada, Caribbean, Central and South America - change fees waived, tickets booked on/before March 17, travel March 16–May 31, rebooked travel start by Dec 31
- Europe and the Middle East (announced 3/12, expanded to Middle East) - change fees waived, tickets booked on/before March 11, travel March 11–May 31, rebooked travel start by Dec 31
- All Pre-March 1 Bookings (announced 3/9, extended 3/20) - change fees waived, tickets booked on/before March 1, travel March 11–May 31
April 30, rebooked travel start by Dec 31 - All March 1–March 30 Bookings (announced 3/1 , extended 3/5, extended 4/7) - change fees waived, tickets booked March 1–April 30 (originally March 16, then March 30), travel Mar 1, 2020–Jan 30, 2021, rebooked travel complete within 12-month ticket validity
- Italy - refund or change fees waived, tickets booked on/before Feb 27, travel Feb 27–Apr 24, rebooked travel Feb 27–June 30
- South Korea (ICN) - refund or change fees waived, tickets booked on/before Feb 24, travel Feb 24–May 1, rebooked travel Feb 24–June 30
- Hong Kong (HKG) - refund or change fees waived, tickets booked on/before Jan 28, travel Jan 28–July 1, rebooked travel Jan 28–Aug 31
- China (PEK, PVG) - refund or change fees waived, tickets booked on/before Jan 24, travel Jan 24–Oct 23, rebooked travel Feb 1–Dec 31
- Wuhan, China (WUH) - refund only, tickets booked on/before Jan 23, travel Jan 23–Mar 31
–––––––––––––––––––––––––––––––––––––––––––––––––– ––––––––––––––––––––––––––––––––––––
This thread is dedicated to discussion and questions pertaining to changing travel on AA motivated by COVID-19 novel Coronavirus but not covered by AA travel alerts or waivers.
For those destinations covered by AA Coronavirus-related travel alerts and waivers see Coronavirus COVID-19 AA paid & award China et al cancel / change / questions
Link to AA travel alerts
Link to thread AA schedule changes - free flight change / cancellation / refund (consolidated)
Link to thread AA 2020 schedule adjustments / changes due to coronavirus
AA agents have occasionally allowed passengers with booked travel wishing to cancel because of Coronavirus concerns to cancel without fees, but this is not AA official policy. Possible reasons:
Events, meetings, etc. you were to attend have been cancelled due to Coronavirus concerns, so your trip would be in vain.
You have documentable health conditions that your doctor feels are sufficient to cancel travel plans.
–––––––––––––––––––––––––––––––––––––––––––––––––– ––––––––––––––––––––––––––––––––––––
New General Change Fee Waiver (released ≈April 7-15)
No change fee if you bought your ticket before May 31, 2020
Information current as of April 15, 2020
Keep in mind:
Travel must be completed on or before December 31, 2021. The change fee will be waived but you may still owe any difference in ticket price when you rebook your trip.
Information current as of April 15, 2020
If you're traveling to / through / from:
All cities served by AmericanThe change fee is waived if you:
- Booked an American Airlines flight
- Bought your ticket on or before May 31, 2020
- Are scheduled to travel March 1 - September 30, 2020
- Can travel on or before December 31, 2021
Change your trip or cancel and rebook later
You’re allowed to make changes to your trip once. You can change it now, or cancel and rebook later.Keep in mind:
Travel must be completed on or before December 31, 2021. The change fee will be waived but you may still owe any difference in ticket price when you rebook your trip.
New Change Fee waiver for South Pacific (released ≈March 20?)
Novel Coronavirus - South Pacific
Information current as of March 20, 2020
Keep in mind:
We’ll send an email that includes your ticket number after you cancel your trip. Keep this handy so you can refer to it when you call to rebook.
Information current as of March 20, 2020
If you're traveling to / through / from airports in:
AustraliaThe change fee is waived if you:
- Booked an American Airlines flight
- Bought your ticket on or before March 16, 2020
- Are scheduled to travel March 16 - May 31, 2020
- Can travel March 16 - December 31, 2020 or within 1 year of date the ticket was issued, whichever is earlier.
Change your trip or cancel and rebook later
You’re allowed to make changes to your trip once. You can change it now, or cancel and rebook later.Keep in mind:
- Travel must start by December 31, 2020 or within 1 year of date the ticket was issued, whichever is earlier.
- The change fee will be waived but you may still owe any difference in ticket price when you rebook your trip.
Change or cancel online
Here's how:- Find your trip
- If your trip is eligible, you'll see 'Change trip' or ‘Cancel trip’ in the top toolbar
We’ll send an email that includes your ticket number after you cancel your trip. Keep this handy so you can refer to it when you call to rebook.
Call to rebook
After you cancel your trip online, please call Reservations when you’re ready to rebook. You’ll need:- Your ticket number (American tickets have a 13-digit number that begins with ’001’)
- Your 6-character confirmation (also called a ‘Record Locator’)
New Change Fee waiver for Canada, Caribbean, .Central and South America (released ≈March 20?)
Novel Coronavirus - Canada, Caribbean, Central and South America
Information current as of March 20, 2020
Keep in mind:
We’ll send an email that includes your ticket number after you cancel your trip. Keep this handy so you can refer to it when you call to rebook.
Information current as of March 20, 2020
If you're traveling to / through / from airports in these countries:
- Argentina
- Aruba
- Brazil
- Canada
- Cayman Islands
- Chile
- Colombia
- Costa Rica
- Ecuador
- El Salvador
- Guatemala
- Guyana
- Panama
- Peru
- St. Maarten
- Uruguay
The change fee is waived if you:
- Booked an American Airlines flight
- Bought your ticket on or before March 17, 2020
- Are scheduled to travel March 16 - May 31, 2020
- Can travel March 16 - December 31, 2020 or within 1 year of date the ticket was issued, whichever is earlier.
Change your trip or cancel and rebook later
You’re allowed to make changes to your trip once. You can change it now, or cancel and rebook later.Keep in mind:
- Travel must start by December 31, 2020 or within 1 year of date the ticket was issued, whichever is earlier.
- The change fee will be waived but you may still owe any difference in ticket price when you rebook your trip.
Change or cancel online
Here's how:- Find your trip
- If your trip is eligible, you'll see 'Change trip' or ‘Cancel trip’ in the top toolbar
We’ll send an email that includes your ticket number after you cancel your trip. Keep this handy so you can refer to it when you call to rebook.
Call to rebook
After you cancel your trip online, please call Reservations when you’re ready to rebook. You’ll need:- Your ticket number (American tickets have a 13-digit number that begins with ’001’)
- Your 6-character confirmation (also called a ‘Record Locator’)
Novel Coronavirus - Europe and the Middle East
Information current as of March 20, 2020
Keep in mind:
We’ll send an email that includes your ticket number after you cancel your trip. Keep this handy so you can refer to it when you call to rebook.
Information current as of March 20, 2020
If you're traveling to / through / from airports in these countries:
- Austria
- Belgium
- Czech Republic
- Denmark
- Estonia
- Finland
- France
- Germany
- Greece
- Hungary
- Iceland
- Ireland
- Israel
- Italy
- Latvia
- Lithuania
- Luxembourg
- Netherlands
- Norway
- Poland
- Portugal
- Spain
- Sweden
- Switzerland
- UK
The change fee is waived if you:
- Booked an American Airlines flight
- Bought your ticket on or before March 16, 2020
- Are scheduled to travel March 11 - May 31, 2020
- Can travel March 11 - December 31, 2020 or within 1 year of date the ticket was issued, whichever is earlier.
Change your trip or cancel and rebook later
You’re allowed to make changes to your trip once. You can change it now, or cancel and rebook later.Keep in mind:
- Travel must start by December 31, 2020 or within 1 year of date the ticket was issued, whichever is earlier.
- The change fee will be waived but you may still owe any difference in ticket price when you rebook your trip.
Change or cancel online
Here's how:- Find your trip
- If your trip is eligible, you'll see 'Change trip' or ‘Cancel trip’ in the top toolbar
We’ll send an email that includes your ticket number after you cancel your trip. Keep this handy so you can refer to it when you call to rebook.
Call to rebook
Please call Reservations when you’re ready to rebook. You’ll need:- Your ticket number (American tickets have a 13-digit number that begins with ’001’)
- Your 6-character confirmation (also called a ‘Record Locator’)
No change fee if you bought your ticket before March 1 Expand Information current as of March 20, 2020
Keep in mind:
We’ll send an email that includes your ticket number after you cancel your trip. Keep this handy so you can refer to it when you call to rebook.
If you're traveling to / through / from:
All cities served by AmericanThe change fee is waived if you:
- Booked an American Airlines flight
- Bought your ticket on or before March 1, 2020
- Are scheduled to travel March 1 - May 31, 2020
- Can travel March 1 - December 31, 2020 or within 1 year of date the ticket was issued, whichever is earlier
Change your trip or cancel and rebook later
You’re allowed to make changes to your trip once. You can change it now, or cancel and rebook later.Keep in mind:
- Travel must start by December 31, 2020 or within 1 year of date the ticket was issued, whichever is earlier.
- The change fee will be waived but you may still owe any difference in ticket price when you rebook your trip.
Change or cancel online
Here's how:- Find your trip
- If your trip is eligible, you'll see 'Change trip' or ‘Cancel trip’ in the top toolbar
We’ll send an email that includes your ticket number after you cancel your trip. Keep this handy so you can refer to it when you call to rebook.
Call to rebook
After you cancel your trip online, please call Reservations when you’re ready to rebook. You’ll need:- Your ticket number (American tickets have a 13-digit number that begins with ’001’)
- Your 6-character confirmation (also called a ‘Record Locator’)
• AA Award Travel - Per multiple first-hand accounts (including by dstan), under the above General Travel Waiver, AA Award Travel booked before March 1 for travel between March 1, 2020 – April 30, 2020 can be canceled for a full refund of all fees and taxes paid AND free redeposit of miles (reinstatement fee waived).
Change Fee Waiver for Flights Booked between March 1, 2020–March 30, 2020 (extended 3/5)
https://www.aa.com/i18n/travel-info/...conditions.jsp
Terms and conditions
If you purchased a ticket on American Airlines between March 1, 2020 at 4:30 p.m. CT and March 31, 2020 at 11:59 p.m. CT, you may change your flight once without paying a change fee. Tickets must be purchased for travel between March 1, 2020 and January 30, 2021.Exception policy
- We will waive the change fee only on published Non-Refundable Fare tickets.
- Tickets must be purchased between March 1, 2020 at 4:30 p.m. CT and March 31, 2020 at 11:59 p.m. CT, with original travel between March 1, 2020 and January 30, 2021.
- Changes must be made prior to the departure of your original flight.
- New travel must be completed within 1 year of original ticket issue date.
- Any difference in fare will apply.
- Change your trip online or by calling Reservations.
This waiver is valid only for tickets issued on American Airlines ticket stock. Tickets can be identified by a 13-digit ticket number beginning with American Airlines code ’001’. Tickets issued by other airlines with a different carrier code (ticket numbers not beginning with ‘001’) are subject to the waiver policy of that airline.
This policy excludes bookings through AAdvantage® award tickets.
American Airlines Vacations packages purchased between March 1, 2020 at 4:30 p.m. CT and March 31, 2020 at 11:59 p.m. CT, also qualify for the one-time change fee waiver. Changes must be made prior to the departure of your original flight. Any difference in fare or hotel rate will apply.
Contact American Airlines Vacations
Updated: March 9, 2020
AA Trip Cancellation & Coronavirus: Discussion & Questions
Mar 1, 2020, 3:26 pm
#107
Join Date: Mar 2007
Location: Center Seat in Coach in a AA A321
Programs: AA Platinum, Marriott Rewards Lifetime Platinum
Posts: 261
As I posted in another thread, my family trip to Milan was cancelled by me last week. Multiple calls to AA and they issued full credit towards future flights (but would not issue a refund). We are going to Curacao next week for vacation instead.
As a side note, my company makes the media that goes into N95 facemasks. We are getting bombarded with huge orders from customers, existing and new, all over the world. Some of the orders are gigantic: 82 tons, 24 truckloads, and the lead time for facemask media went from 4 weeks to 16 weeks in the span of about 10 days. Remember that wearing a facemask will not keep you from getting sick but may keep a sick person from infecting you.
As a side note, my company makes the media that goes into N95 facemasks. We are getting bombarded with huge orders from customers, existing and new, all over the world. Some of the orders are gigantic: 82 tons, 24 truckloads, and the lead time for facemask media went from 4 weeks to 16 weeks in the span of about 10 days. Remember that wearing a facemask will not keep you from getting sick but may keep a sick person from infecting you.
Mar 1, 2020, 3:49 pm
#108
Join Date: Oct 2006
Location: Long Beach, CA
Programs: AA PLTPRO, HH Diamond, IHG Plat, Marriott Plat, Hyatt Globalist
Posts: 3,559
Looks like AA is granting waivers for new reservations: Newsroom - American Airlines Waiving Change Fees for Customers Purchasing Travel Between March 1 and March 16 - American Airlines Group, Inc.
Mar 1, 2020, 4:10 pm
#109
Join Date: Sep 2017
Location: DCA/IAD & BUF
Posts: 1,400
Looks like AA is granting waivers for new reservations: Newsroom - American Airlines Waiving Change Fees for Customers Purchasing Travel Between March 1 and March 16 - American Airlines Group, Inc.
I saw this. Is the correct interpretation is that any flights purchased during these dates are Fully Refundable? Or subject to the standard year to use from date of purchase - sans normal change fees? Operated on only AA metal or would apply to codeshares? The announcement is also showing up when I search for awards. Does it also apply to award change / redeposit fees?
Not a lot of salient details in the press release.
Last edited by cmtlatitudes; Mar 1, 2020 at 4:24 pm Reason: Added question
Mar 1, 2020, 4:33 pm
#110
Join Date: Oct 2013
Location: SFO
Programs: UA 1K, AA EXP, Hyatt Glob, Hilton Diamond, Marriott Plat, Total Wine & More Reserve
Posts: 4,503
I saw this. Is the correct interpretation is that any flights purchased during these dates are Fully Refundable? Or subject to the standard year to use from date of purchase - sans normal change fees? Operated on only AA metal or would apply to codeshares? The announcement is also showing up when I search for awards. Does it also apply to award change / redeposit fees?
Not a lot of salient details in the press release.
Not a lot of salient details in the press release.
Mar 1, 2020, 5:01 pm
#111
Join Date: Sep 2017
Location: DCA/IAD & BUF
Posts: 1,400
Post note 754PM. Adding additional info below --- received an email from AA with the pertinent clarifying details:
Updated March 1, 2020
If you purchased your tickets directly from American Airlines, you may change your flight once without paying a change fee if the change is made at least 14 days in advance of your outbound travel date. Tickets must be purchased between March 1, 2020 at 4:30pm CST and March 16, 2020 at 11:59pm CST for travel between March 1, 2020 and January 26, 2021.Exception policy
- We will waive the change fee only for tickets purchased between March 1, 2020 and March 16, 2020, with original travel between March 1, 2020 and January 26, 2021.
- Tickets must be changed at least 14 days prior to the departure of your original flight.
- New travel must be completed within one year of original ticket issue date.
- Any difference in fare will apply.
- Change your trip online or by calling Reservations.
This waiver is valid only for tickets issued by American Airlines. Tickets can be identified by a 13-digit ticket number beginning with American Airlines code “001”;. Tickets issued by other airlines with a different carrier code (ticket numbers not beginning with “001”) are subject to the waiver policy of other airline.
This policy excludes bookings through AAdvantage award tickets. Only the flight component of an AA Vacations package is eligible under this policy.
Last edited by cmtlatitudes; Mar 1, 2020 at 5:56 pm
Mar 1, 2020, 5:14 pm
#112
Suspended
Join Date: Dec 2009
Location: En Route
Programs: Many
Posts: 6,798
As I posted in another thread, my family trip to Milan was cancelled by me last week. Multiple calls to AA and they issued full credit towards future flights (but would not issue a refund). We are going to Curacao next week for vacation instead.
As a side note, my company makes the media that goes into N95 facemasks. We are getting bombarded with huge orders from customers, existing and new, all over the world. Some of the orders are gigantic: 82 tons, 24 truckloads, and the lead time for facemask media went from 4 weeks to 16 weeks in the span of about 10 days. Remember that wearing a facemask will not keep you from getting sick but may keep a sick person from infecting you.
As a side note, my company makes the media that goes into N95 facemasks. We are getting bombarded with huge orders from customers, existing and new, all over the world. Some of the orders are gigantic: 82 tons, 24 truckloads, and the lead time for facemask media went from 4 weeks to 16 weeks in the span of about 10 days. Remember that wearing a facemask will not keep you from getting sick but may keep a sick person from infecting you.
Mar 1, 2020, 5:29 pm
#113
Join Date: Dec 2014
Posts: 57
My Etihad AUH-ICN May flight change from A380 TO 787 overnight, change from First to Business, so what to do next?
since I book BCN-AUH on a separate ticket call AA will they waive the cancel/change fee for both or it's YMMV?, or just wait hope Etihad will switch back the plane again?
since I book BCN-AUH on a separate ticket call AA will they waive the cancel/change fee for both or it's YMMV?, or just wait hope Etihad will switch back the plane again?
Supply/Demand. Certainly, not many people going to Seoul right now. I'm hoping the virus taper off in Korea soon, then maybe...it will switch back. Probability is looking slim now though.
Mar 1, 2020, 5:59 pm
#114
Join Date: Mar 2007
Location: Center Seat in Coach in a AA A321
Programs: AA Platinum, Marriott Rewards Lifetime Platinum
Posts: 261
Mar 1, 2020, 6:27 pm
#116
Join Date: Mar 2007
Location: Center Seat in Coach in a AA A321
Programs: AA Platinum, Marriott Rewards Lifetime Platinum
Posts: 261
Mar 1, 2020, 6:33 pm
#117
Suspended
Join Date: Dec 2009
Location: En Route
Programs: Many
Posts: 6,798
Mar 2, 2020, 3:42 am
#119
Join Date: Jul 2011
Location: Chicago
Posts: 160
Called AA yesterday regarding canceling my ORD - FCO award flight on 4/12/20. As I was saying that I noticed on the website that AA was waiving change fees for flights up until the end of March but not April, the woman cut me off and said that AA planned to proactively reach out to those who have flights scheduled for April within the next week or two with options of how to change/cancel their flights.
Curious if anyone has actually been contacted by AA rather than the other way around on this (unless their flight was canceled, eg the recent flights to Milan)?
Curious if anyone has actually been contacted by AA rather than the other way around on this (unless their flight was canceled, eg the recent flights to Milan)?
Mar 2, 2020, 7:22 am
#120
Suspended
Join Date: Dec 2009
Location: En Route
Programs: Many
Posts: 6,798
did you ask about a credit (like the other poster got), not a refund? I haven't decided yet for sure. Going to see how the spread goes the next few days. If I judge Paris to be OK, I might just eat the ticket to Switz and spend the time in Paris.