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AA Trip Cancellation & Coronavirus: Discussion & Questions

Old Feb 27, 20, 12:59 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: dstan
For tickets purchased Wednesday, April 8, 2020 or after, see https://www.flyertalk.com/forum/amer...020-after.html


More changes: Saturday, March 14, 2020, 10:40 PM .

Official announcement from American Airlines: http://news.aa.com/news/news-details...3/default.aspx
American Airlines Announces Additional Schedule Changes in Response to Customer Demand Related to COVID-19

NOTE: also see AA Waiving Change Fees for Travel Purchased March 1 - May 31 (Coronavirus)

Current AA Travel Waivers for COVID-19


(information current as of April 15, 2020)
https://www.aa.com/i18n/travel-info/travel-alerts.jsp

  • All Pre-May 31 Bookings (announced 4/7) - change fees waived, tickets booked on/before May 31, travel Mar 1亡ep 30, rebooked travel start by Dec 31, 2021



Previous AA Travel Waivers for COVID-19


(Previous travel waivers require rebooked travel to start by the earlier of the stated date OR the 12-month validity of the original ticket)

  • South Pacific - change fees waived, tickets booked on/before March 16, travel March 16邦ay 31, rebooked travel start by Dec 31
  • Canada, Caribbean, Central and South America - change fees waived, tickets booked on/before March 17, travel March 16邦ay 31, rebooked travel start by Dec 31
  • Europe and the Middle East (announced 3/12, expanded to Middle East) - change fees waived, tickets booked on/before March 11, travel March 11邦ay 31, rebooked travel start by Dec 31
  • All Pre-March 1 Bookings (announced 3/9, extended 3/20) - change fees waived, tickets booked on/before March 1, travel March 11邦ay 31 April 30, rebooked travel start by Dec 31
  • All March 1邦arch 30 Bookings (announced 3/1 , extended 3/5, extended 4/7) - change fees waived, tickets booked March 1泡pril 30 (originally March 16, then March 30), travel Mar 1, 2020褒an 30, 2021, rebooked travel complete within 12-month ticket validity
  • Italy - refund or change fees waived, tickets booked on/before Feb 27, travel Feb 27泡pr 24, rebooked travel Feb 27褒une 30
  • South Korea (ICN) - refund or change fees waived, tickets booked on/before Feb 24, travel Feb 24邦ay 1, rebooked travel Feb 24褒une 30
  • Hong Kong (HKG) - refund or change fees waived, tickets booked on/before Jan 28, travel Jan 28褒uly 1, rebooked travel Jan 28泡ug 31
  • China (PEK, PVG) - refund or change fees waived, tickets booked on/before Jan 24, travel Jan 24飽ct 23, rebooked travel Feb 1縫ec 31
  • Wuhan, China (WUH) - refund only, tickets booked on/before Jan 23, travel Jan 23邦ar 31


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This thread is dedicated to discussion and questions pertaining to changing travel on AA motivated by COVID-19 novel Coronavirus but not covered by AA travel alerts or waivers.


For those destinations covered by AA Coronavirus-related travel alerts and waivers see Coronavirus COVID-19 AA paid & award China et al cancel / change / questions

Link to AA travel alerts

Link to thread
AA schedule changes - free flight change / cancellation / refund (consolidated)

Link to thread AA 2020 schedule adjustments / changes due to coronavirus

AA agents have occasionally allowed passengers with booked travel wishing to cancel because of Coronavirus concerns to cancel without fees, but this is not AA official policy. Possible reasons:
Events, meetings, etc. you were to attend have been cancelled due to Coronavirus concerns, so your trip would be in vain.
You have documentable health conditions that your doctor feels are sufficient to cancel travel plans.

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New General Change Fee Waiver (released ≈April 7-15)
No change fee if you bought your ticket before May 31, 2020

Information current as of April 15, 2020

If you're traveling to / through / from:

All cities served by American

The change fee is waived if you:

  • Booked an American Airlines flight
  • Bought your ticket on or before May 31, 2020
  • Are scheduled to travel March 1 - September 30, 2020
  • Can travel on or before December 31, 2021
Keep in mind, you may owe any difference in ticket price when you rebook your trip.

Change your trip or cancel and rebook later

You池e allowed to make changes to your trip once. You can change it now, or cancel and rebook later.

Keep in mind:

Travel must be completed on or before December 31, 2021. The change fee will be waived but you may still owe any difference in ticket price when you rebook your trip.

New Change Fee waiver for South Pacific (released ≈March 20?)
Novel Coronavirus - South Pacific

Information current as of March 20, 2020

If you're traveling to / through / from airports in:

Australia

The change fee is waived if you:

  • Booked an American Airlines flight
  • Bought your ticket on or before March 16, 2020
  • Are scheduled to travel March 16 - May 31, 2020
  • Can travel March 16 - December 31, 2020 or within 1 year of date the ticket was issued, whichever is earlier.
Keep in mind, you may owe any difference in ticket price when you rebook your trip.

Change your trip or cancel and rebook later

You池e allowed to make changes to your trip once. You can change it now, or cancel and rebook later.

Keep in mind:
  • Travel must start by December 31, 2020 or within 1 year of date the ticket was issued, whichever is earlier.
  • The change fee will be waived but you may still owe any difference in ticket price when you rebook your trip.
Change or cancel online
Here's how:
  • Find your trip
  • If your trip is eligible, you'll see 'Change trip' or 舛ancel trip in the top toolbar
Find your trip

We値l send an email that includes your ticket number after you cancel your trip. Keep this handy so you can refer to it when you call to rebook.
Call to rebook
After you cancel your trip online, please call Reservations when you池e ready to rebook. You値l need:
  • Your ticket number (American tickets have a 13-digit number that begins with 001)
  • Your 6-character confirmation (also called a 然ecord Locator)

New Change Fee waiver for Canada, Caribbean, .Central and South America (released ≈March 20?)
Novel Coronavirus - Canada, Caribbean, Central and South America

Information current as of March 20, 2020

If you're traveling to / through / from airports in these countries:

  • Argentina
  • Aruba
  • Brazil
  • Canada
  • Cayman Islands
  • Chile
  • Colombia
  • Costa Rica
  • Ecuador
  • El Salvador
  • Guatemala
  • Guyana
  • Panama
  • Peru
  • St. Maarten
  • Uruguay

The change fee is waived if you:

  • Booked an American Airlines flight
  • Bought your ticket on or before March 17, 2020
  • Are scheduled to travel March 16 - May 31, 2020
  • Can travel March 16 - December 31, 2020 or within 1 year of date the ticket was issued, whichever is earlier.
Keep in mind, you may owe any difference in ticket price when you rebook your trip.

Change your trip or cancel and rebook later

You池e allowed to make changes to your trip once. You can change it now, or cancel and rebook later.

Keep in mind:
  • Travel must start by December 31, 2020 or within 1 year of date the ticket was issued, whichever is earlier.
  • The change fee will be waived but you may still owe any difference in ticket price when you rebook your trip.
Change or cancel online
Here's how:
  • Find your trip
  • If your trip is eligible, you'll see 'Change trip' or 舛ancel trip in the top toolbar
Find your trip

We値l send an email that includes your ticket number after you cancel your trip. Keep this handy so you can refer to it when you call to rebook.
Call to rebook
After you cancel your trip online, please call Reservations when you池e ready to rebook. You値l need:
  • Your ticket number (American tickets have a 13-digit number that begins with 001)
  • Your 6-character confirmation (also called a 然ecord Locator)
New Change Fee waiver for Europe (released March 12, expanded to Middle East)
Novel Coronavirus - Europe and the Middle East

Information current as of March 20, 2020

If you're traveling to / through / from airports in these countries:

  • Austria
  • Belgium
  • Czech Republic
  • Denmark
  • Estonia
  • Finland
  • France
  • Germany
  • Greece
  • Hungary
  • Iceland
  • Ireland
  • Israel
  • Italy
  • Latvia
  • Lithuania
  • Luxembourg
  • Netherlands
  • Norway
  • Poland
  • Portugal
  • Spain
  • Sweden
  • Switzerland
  • UK

The change fee is waived if you:

  • Booked an American Airlines flight
  • Bought your ticket on or before March 16, 2020
  • Are scheduled to travel March 11 - May 31, 2020
  • Can travel March 11 - December 31, 2020 or within 1 year of date the ticket was issued, whichever is earlier.
Keep in mind, you may owe any difference in ticket price when you rebook your trip.

Change your trip or cancel and rebook later

You池e allowed to make changes to your trip once. You can change it now, or cancel and rebook later.

Keep in mind:
  • Travel must start by December 31, 2020 or within 1 year of date the ticket was issued, whichever is earlier.
  • The change fee will be waived but you may still owe any difference in ticket price when you rebook your trip.
Change or cancel online
Here's how:
  • Find your trip
  • If your trip is eligible, you'll see 'Change trip' or 舛ancel trip in the top toolbar
Find your trip

We値l send an email that includes your ticket number after you cancel your trip. Keep this handy so you can refer to it when you call to rebook.
Call to rebook
Please call Reservations when you池e ready to rebook. You値l need:
  • Your ticket number (American tickets have a 13-digit number that begins with 001)
  • Your 6-character confirmation (also called a 然ecord Locator)
Change Fee Waiver for Flights Booked before March 1, 2020 for travel March 1 May 31 (extended March 20)
Change Fee Waiver for Flights Booked before March 1, 2020 for travel March 10 April 30 (released March 9)

No change fee if you bought your ticket before March 1 Expand Information current as of March 20, 2020

If you're traveling to / through / from:

All cities served by American

The change fee is waived if you:

  • Booked an American Airlines flight
  • Bought your ticket on or before March 1, 2020
  • Are scheduled to travel March 1 - May 31, 2020
  • Can travel March 1 - December 31, 2020 or within 1 year of date the ticket was issued, whichever is earlier
Keep in mind, you may owe any difference in ticket price when you rebook your trip.

Change your trip or cancel and rebook later

You池e allowed to make changes to your trip once. You can change it now, or cancel and rebook later.

Keep in mind:
  • Travel must start by December 31, 2020 or within 1 year of date the ticket was issued, whichever is earlier.
  • The change fee will be waived but you may still owe any difference in ticket price when you rebook your trip.
Change or cancel online
Here's how:
  • Find your trip
  • If your trip is eligible, you'll see 'Change trip' or 舛ancel trip in the top toolbar
Find your trip

We値l send an email that includes your ticket number after you cancel your trip. Keep this handy so you can refer to it when you call to rebook.
Call to rebook
After you cancel your trip online, please call Reservations when you池e ready to rebook. You値l need:
  • Your ticket number (American tickets have a 13-digit number that begins with 001)
  • Your 6-character confirmation (also called a 然ecord Locator)

AA Award Travel - Per multiple first-hand accounts (including by dstan), under the above General Travel Waiver, AA Award Travel booked before March 1 for travel between March 1, 2020 April 30, 2020 can be canceled for a full refund of all fees and taxes paid AND free redeposit of miles (reinstatement fee waived).


Change Fee Waiver for Flights Booked between March 1, 2020邦arch 30, 2020 (extended 3/5)
Change Fee Waiver for Flights Booked between March 1, 2020邦arch 16, 2020 (original 3/1)
https://www.aa.com/i18n/travel-info/...conditions.jsp

Terms and conditions

If you purchased a ticket on American Airlines between March 1, 2020 at 4:30 p.m. CT and March 31, 2020 at 11:59 p.m. CT, you may change your flight once without paying a change fee. Tickets must be purchased for travel between March 1, 2020 and January 30, 2021.

Exception policy

  • We will waive the change fee only on published Non-Refundable Fare tickets.
  • Tickets must be purchased between March 1, 2020 at 4:30 p.m. CT and March 31, 2020 at 11:59 p.m. CT, with original travel between March 1, 2020 and January 30, 2021.
  • Changes must be made prior to the departure of your original flight.
  • New travel must be completed within 1 year of original ticket issue date.
  • Any difference in fare will apply.
  • Change your trip online or by calling Reservations.
Contact Reservations

This waiver is valid only for tickets issued on American Airlines ticket stock. Tickets can be identified by a 13-digit ticket number beginning with American Airlines code 001. Tickets issued by other airlines with a different carrier code (ticket numbers not beginning with 001) are subject to the waiver policy of that airline.

This policy excludes bookings through AAdvantageョ award tickets.

American Airlines Vacations packages purchased between March 1, 2020 at 4:30 p.m. CT and March 31, 2020 at 11:59 p.m. CT, also qualify for the one-time change fee waiver. Changes must be made prior to the departure of your original flight. Any difference in fare or hotel rate will apply.

Contact American Airlines Vacations
Updated: March 9, 2020



Print Wikipost

AA Trip Cancellation & Coronavirus: Discussion & Questions

Old Feb 27, 20, 12:44 pm
  #76  
 
Join Date: Mar 2016
Location: SAN
Programs: AA CK, Hyatt Globalist
Posts: 839
Originally Posted by GetSetJetSet View Post
Nope, young and healthy.
I wouldn稚 assume that because you池e young and healthy that the virus isn稚 a problem, especially given that those Chinese healthcare workers and doctors who are dying are also young and healthy. For myself, traveling twice monthly internationally, my concern is whether, if in the event I were to become very ill, would I be comfortable with my health care options in foreign countries I知 visiting and whether my insurance would cover any protracted hospitalization. I知 in Rome currently and feel comfortable in spite if the current spread of the virus.
AA100k is offline  
Old Feb 27, 20, 6:09 pm
  #77  
 
Join Date: Feb 2020
Posts: 3
American Airlines waiver for Coronavirus to Japan (to merge)

I booked a JAL business class flight to Japan using AA miles for my disabled husband. Due to level 2 Corona Virus travel advisory and doctors advice, he will cancel the trip. Called numerous times and AA continues to refuse to waive $150 mileage redeposit fees. No response from email to customer relations. Any suggestions to get fees waived?
ktmilne is offline  
Old Feb 27, 20, 10:08 pm
  #78  
 
Join Date: Nov 2003
Location: CGK/KOA
Programs: AA ExPlat HH Diamond
Posts: 1,648
What dates are your trip? If not in the very near future I would just leave the reservation in place (unless you really need the miles for something else), and see how this plays out. Best outcomes AA eventually puts waiver and place and you can cancel, or you could travel if things improve.
Penguinmoon is offline  
Old Feb 27, 20, 11:32 pm
  #79  
 
Join Date: Feb 2020
Posts: 3
Travels dates are Mar 9-24. Haven稚 canceled trip yet. Will continue to call and email AA and hope for a waiver
ktmilne is offline  
Old Feb 28, 20, 7:31 am
  #80  
 
Join Date: Aug 2016
Programs: Avios
Posts: 411
I am also in same situation.I think we just have to wait for eventual waiver.The situation in Japan as far as infections is far worse than what is being reported.

Hokkaido declares state of emergency as coronavirus cases multiply, become untraceable


https://www.japantimes.co.jp/news/20.../#.XlkkHqhKiUk
Tilto007 is offline  
Old Feb 28, 20, 8:07 am
  #81  
Suspended
 
Join Date: Dec 2009
Location: En Route
Programs: Many
Posts: 6,799
More cases in Switz and large gatherings banned
GetSetJetSet is offline  
Old Feb 28, 20, 8:14 am
  #82  
 
Join Date: Dec 2003
Location: Washington DC USA
Posts: 418
As I posted in the larger China thread, I wrote to Customer Service asking if the penalties and fees could be waived and they agreed to do that.
DCAKen is offline  
Old Feb 28, 20, 9:24 am
  #83  
 
Join Date: Jun 2011
Location: I 35 south bound, finally stopped
Programs: AA EXP, LT Plt, 4mm, *A GLD, burned out medical provider, executing our estate plan
Posts: 1,612
Had a 6 week block of time not working with a 4 day work meeting in Tainan in mid April. A cruise cancelled which is where our air came from. The cruise company will reimburse everything, but will not let us keep the air. So we reconfigured our plans and are now heading to the Kimberly region of Australia for 22 days, then on to Bangkok, ultimately to Singapore in Mid May. I found 2 business savers on QF out of SFO for the outbound to SYD. That will give us 22 days in Oz which is more than enough to satisfy any unscientific 14 day quarantine. Transit back is JL SIN to NRT, AA 60 home through DFW using CSR points.

So I currently review travel outbound and inbound twice a day. With the unknown case in SAC (huge medical personnel exposure before the diagnosis), and the KE flight attendant exposure to LAX, (again massive exposure) it may be theoretically possible that the Asian/Pacific Rim countries will block travel from the US, especially from California since there is now evidence of community acquisition and uncontrolled exposure. The one news item that I knew about but never saw in print is that the smoking rate in the PRC for men is about 50%, and much less for women, 2%. The pm2.5 in Wuhan can be pretty bad during the day, and can contribute a lot to pulmonary complications. So the mortality rate in a non-smoker with much lower pm2.5 may not be as high as those in Wuhan. I saw the first mention in a news article of smokers and air quality + mortality today. see graph here

https://aqicn.org/city/wuhan/


https://www.foxla.com/news/flight-at...es-reports-say

https://www.washingtonpost.com/healt...ng-california/

I already have my N95 masks, plus disposable gloves for transiting LAX the end of march, if the entire west coast is not blocked from travel.
boerne is offline  
Old Feb 28, 20, 10:45 am
  #84  
 
Join Date: Jan 2006
Location: SFOSJCOAK
Programs: AA-EXP & 1MM+, AS, MR-LTT, HH Gold
Posts: 7,231
Originally Posted by boerne View Post
I already have my N95 masks, plus disposable gloves for transiting LAX the end of march, if the entire west coast is not blocked from travel.
Be safe, stay safe and travel safe!
allset2travel is offline  
Old Feb 28, 20, 11:24 am
  #85  
 
Join Date: Dec 2006
Location: Washington DC Metro Area
Programs: A: PP, LTG/1.5M | UA: SLV | Bonvoy LTT | IHG PLT| Hertz 5 Star | Nat'l Emerald Club EE
Posts: 1,066
AA Travel Alert for Italy 27 Feb -15 Mar 2020

AA has posted a travel alert for Italy effective 27 Feb - 15 Mar. Affects northern Italy down to Pisa, then curiously skips over Rome and includes Naples.

Novel Coronavirus - Italy

Information current as of February 27, 2020

If you're traveling to / through / from:

  • Bologna, Italy (BLQ)
  • Florence, Italy (FLR)
  • Milan Linate, Milan, Italy (LIN)
  • Milan Milapensa, Milan, Italy (MXP)
  • Milan Orio al Serio, Milan, Italy (BGY)
  • Naples, Italy (NAP)
  • Pisa, Italy (PSA)
  • Turin, Italy (TRN)
  • Venice, Italy (VCE)
  • Verona, Italy (VRN)

Your change fee may be waived if you:

  • Are traveling on an American Airlines flight
  • Bought your ticket by February 27, 2020
  • Are scheduled to travel February 27 - March 15, 2020
  • Can travel February 27 - April 3, 2020
  • Don't change your origin or destination city
  • Rebook in the same cabin or pay the difference

Change your trip

If your trip is eligible, you can make a one-time change online. Here's how:
  • Find your trip
  • If your trip is eligible, you'll see the option to 'change trip' in the toolbar
Find your trip

Delay your trip

We値l continue to waive change or cancellation fees to trips that include the listed cities for travel if you:
  • Bought your ticket by February 27, 2020
  • Are scheduled to travel February 27 - March 15, 2020
  • Can travel February 27, 2020 and up to 331 days after your original ticket date
  • Wish to change your origin and destination cities
Changes must be:
  • Booked by March 15, 2020
  • Completed within 1 year of original ticket date; difference in fare may apply
These changes can稚 be made online you must contact Reservations.

Call Reservations

Call Reservations to change your trip.
AAir_head is offline  
Old Feb 28, 20, 1:03 pm
  #86  
 
Join Date: Apr 2001
Location: DFW
Programs: AA EP 3MM, UA Silver, Bonvoy LT TIT, Hyatt Explorist, HH Silver, Caesars PLT
Posts: 7,254
Originally Posted by AAir_head View Post
For company-funded travel, that's of course up to them; and they'd be making that decision with the knowledge they will be incurring cancellation penalties in the absence of waivers (unless they have a corporate travel contract that allows for fully flexible fares and/or fee-free close-in changes).

For personal travel, unless you're on a short list of people essential to your company's operations, you're on your own and not bound by the company's ban. Unless your "company" is a government/government agency...which may or may not have the authority to curtail where you can go when you're "off the clock".
They aren't restricting personal travel, but they are (and have every right to) restricting when can return to the office or a client site.after visiting the restricted countries.
aamilesslave is offline  
Old Feb 28, 20, 1:11 pm
  #87  
 
Join Date: Dec 2006
Location: Washington DC Metro Area
Programs: A: PP, LTG/1.5M | UA: SLV | Bonvoy LTT | IHG PLT| Hertz 5 Star | Nat'l Emerald Club EE
Posts: 1,066
Originally Posted by aamilesslave View Post
They aren't restricting personal travel, but they are (and have every right to) restricting when can return to the office or a client site.after visiting the restricted countries.
That may or may not be reasonable, depending on your situation.

cheers!
AAir_head is offline  
Old Feb 28, 20, 3:08 pm
  #88  
 
Join Date: Dec 2011
Location: CLT
Programs: AA Executive Platinum, Hilton Diamond, Lifetime Admirals Club member
Posts: 383
糎eb Special awards....I知 thinking of heading to city X (LHR in my case) in May, using a Web Special award. The links above don稚 explicitly address such awards, nor if the redeposit fee will still be applied, should city X receive a travel waver. Anyone have some insight?
joeyE is online now  
Old Feb 28, 20, 3:57 pm
  #89  
 
Join Date: Nov 2017
Location: CLT
Programs: AA CK, 2 Million Miler
Posts: 701
Originally Posted by Tilto007 View Post
I am also in same situation.I think we just have to wait for eventual waiver.The situation in Japan as far as infections is far worse than what is being reported.

Hokkaido declares state of emergency as coronavirus cases multiply, become untraceable


https://www.japantimes.co.jp/news/20.../#.XlkkHqhKiUk
​​I work in Japan. To put it in perspective, there are about 200 cases out of 150 million people in Japan.
GTITAN and GrumpyYoungMan like this.
robertablake is online now  
Old Feb 28, 20, 4:15 pm
  #90  
 
Join Date: Apr 2001
Location: DFW
Programs: AA EP 3MM, UA Silver, Bonvoy LT TIT, Hyatt Explorist, HH Silver, Caesars PLT
Posts: 7,254
Originally Posted by AAir_head View Post
That may or may not be reasonable, depending on your situation.

cheers!
It's the right decision
aamilesslave is offline  

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