Jan 7, 2019, 9:47 pm
Last edit by: JDiver
Awards: All Cathay Pacific / CX (Including First and Business Class)
Questions, Availability, Discussion
Questions, Availability, Discussion
For the current thread, please see here.
NOTE: As of 15 Jan 2017, JFK CX flights have relocated to Terminal 8.
Please feel free to use this thread for questions regarding CX Economy, Premium Economy, First and Business Class award redemption using AAdvantage miles, as well as questions regarding award availability, routings and related issues. Please go to the Cathay Pacific Asia Miles Forum to discuss or ask about meals, equipment, service, etc. on CX, as there is an existing wealth of information there - and this is the American Airlines AAdvantage Forum
.AA Flight award chart for oneworld® and partner airlines
Other related threads that may be of interest:
FT Discrepancy between CX Award Search and AA availability: Discrepancy between QF and CX award search and AA availability
FT How , When to Select CX Seats on CX Award: How / when to select seat on a Cathay (CX) award / flight (consolidated)
FT Cathay Pacific Experience - Seats / Interline/ Baggage FAQs: Cathay Pacific Experience / Seats / Interline / Baggage FAQs
Also, for Rules about awards, see AA oneworld and Other Airline Partner Award information, rules (2015 on).
NOTE:
1) Only "MileSAAver" awards apply to oneworld and AA partners.
1a) Premium Economy seats are not available with AAdvantage awards, may be soon as AA sells Premium Economy Feb 2017.
2) Awards on Cathay Pacific and subsidiary KA / DragonAir may be booked through AA.
3) aa.com does not reveal CX awards; you must call AA (1-800-882-8880) to book a CX award (though you may find BA, JL or QF websites may reflect CX award availability). As CX/KA awards can not be booked online on aa.com, you must call (no fee).
3a) Be aware that what you see on the BA, JL, or QF sites may not be visible to the AA reservations folks. You may want to note the flight on which the F award seat is shown as "available" on those sites and if the AA agent doesn't see any availability suggest that the AA agent check that specific one again. If the AA agent still cannot see it, thank them, hang up, and call back a little later.
3b) Sometimes CX will make flights available for award booking to CX frequent flyers, but not release the seats immediately for other oneworld frequent flyers. Usually though, the seats, if not taken by CX frequent flyers, are released after a while to other OW programs.
4) Although CX may release seats for award earlier, AA can book them no more than 331 days prior to departure. The awards that CX does release are available as early as 355 days prior to departure for CX and BA frequent fliers, and sometimes that means the awards you want w AA miles will be snatched up prior to the 331 day mark.
*** AA does not have a set schedule to load flights. They can load it anytime after midnight 331 days out. Most of the time it is within a couple to 12 hours of that. Other times, it can be a full day or a day and a half afterwards, especially on the weekends where there's most variability. Unlike JL award space, it is not a specific time of day.
4a) Keep in mind that when booking eastbound space to North America that it's one day later in HKG so that space usually becomes available 330 days in advance to North America; this is not always true, since CX has already loaded the availability a month prior to AA - it is just up to AA to load and release the seats on SABRE, so it typically ends up being 330 days out, but not necessarily.
4b) Similarly... if you are trying to book westbound, US->HKG->Somewhere then AA may not be able to book the HKG->Somewhere segment 331 days in advance of the US->HKG flight, if it is still 332 days out in HKG. As it is the flights from US->HKG that are hardest to get, if you find a seat US->HKG at the 331 day mark when it is first available for booking through AA but cannot book the continuation, you can just put that US->HKG segment on hold with AA, then call back the next day when connecting flights will be loaded into the system to try to book the onward flight from HKG.
5) CX tends to initially release award seats farther out, and then again closer to the day of departure if there is remaining F or J seat inventory available, so keep checking back with AA up to the last practicable minute. AA will ticket partner awards/changes up to 4 hours prior to departure.
5a) So is there a pattern to how many seats CX releases? They seem to consistently release 5 J award seats and 1-2 F award seats on long hauls to/from North America at 355 days out. For intra-Asia flights, they often release just 4 J seats.
5b) Patterns for west coast routes: Because LAX has 4 daily flights to HKG, it tends to be the easiest option for blocks of 3 or more J award seats. SFO and YVR only have 2 daily flights and even if 5 award seats were initially released at 355 days prior to departure, some of those may be gone by the time the 331 day mark rolls around. If you need 4 or 5 J award seats on these west coast routes, either use Avios to book at 355 days or consider routing through LAX where there may still be availability at 331 days out.
5c) Pattern for release of close-in (within about 14 days of flight) award seats? Driving Rain reports that using BA.com it appeared that on three consecutive Sunday evenings at exactly 1030pm Eastern Daylight Time inventory would open up for "close-in" CX flights (i.e. flights roughly within 14 days of that Sunday) to and from the US. While there were changes here and there periodically during the week, sweeping changes occurred on Sunday nights at 1030. Driving Rain reports that it seems that on Monday mornings in Hong Kong (i.e. 1030pm EDT on Sunday) someone at CX HQ consistently did a run through the inventory and freed it up. No guarantees, but a person looking for close-in flights might want to plan to check with AA shortly after 1030 PM Eastern Time on Sundays to see if anything has become available.
6) AA does not charge "YQ" surcharges [what they sometimes call "fuel surcharge"] on CX/KA award segments (BA Avios does), thus the taxes and fees on your "free" ticket on CX or KA are almost always significantly less than for the same routing on BA.
6a)
6b) There is a Hong Kong Departure Tax (HK) of $120 HKD (approx $15.50 USD) on every segment departing Hong Kong. Exemptions apply. If your ticket includes this tax and you qualify for an exemption, a refund can be applied for either in person at HKIA landside or via post to Civil Aviation Department. AA charges this tax for children under 12 years of age despite the exemption. In order to obtain a cash refund at HKIA, you will need passenger passport, passenger boarding pass, passenger ticket receipt showing the fare calculation line which will show the HK tax being charged. This receipt can be obtained at any AA counter worldwide including HKIA as well as Airport Express in-town check-in (AA check-in). As the AA counter at HKIA operates only during limited hours, Airport Express in-town check-in would be the the convenient option.
7) Not all CX flights offer First class; CX Business is markedly different on long haul and regionally configured aircraft.
8) If you're looking for multiple seats in First on a particular flight but can find only some but not all that you're looking for, take what's available in F, then take the rest of the seats you want on J (if available) on the same flight, and check back periodically to see if an F seat has opened up for award. There is no additional charge (in money, although there will be in miles) to change to an award to a higher cabin of service (e.g., J to F, Y to F, Y to J) as long as the award keeps the same origin/destination airports.
9) In general, rerouting to different flights after you have redeemed an award will not attract a monetary penalty so long as the originating and destination airports are the same (connection airport can differ without triggering change fee) and you are using oneworld carriers. For this reason, be aware of potential alternate routings and check them, too. For example, CX uses LAX, SFO, ORD, JFK, and BOS as ports of entry to the US from HKG (and also YVR and YYZ in Canada), so if you have one F and one J award seat on a non-stop from HKG to ORD, you might check flights from HKG to LAX for available seats in F, and if they are available, reroute from your HKG-ORD to HKG-LAX on CX, then continue LAX-ORD on AA First.
9a) Note the above rule also applies if you change the dates of flight but retain the same originating city and destination city. If you are flexible in your travel dates be sure to periodically check availability on other dates as well.
10) Be aware your award must conform to some rules on a) MPM (Maximum Permitted Mileage - your award routing can not exceed 125% of the most direct routing available); a useful tool is Great Circle Mapper.
11) The Most Significant Carrier (transpacific usually, CX in most of these posts,) must offer a non-"constructed" fare between your origin and destination (you might find an unconstructed fare between DFW and SIN, but might not from Killeen to SIN).
12) If you can't pick your CX seats online, either due to them being blocked or you just want to call, you need to first get the CX PNR from AAdvantage at 1-800-882-8880. Then call CX at 1-800-233-2742. Some seats that are blocked on CX website are assignable via AA reservations. Close to departure AA can even assign 2A, 2K.
Note: if the Cathay Manage booking tool doesn't appear to recognize your CX PNR, you need to enter your first name AND middle name, separated by a space, in the "First Name" field.
13) Up-cabin visits (i.e. J pax joining F companion in F cabin) are not permitted per CX policy, though have been granted under special circumstances. But putting crew in the awkward position of being asked to violate policy is generally frowned upon. Down-cabin visits are permitted ex-USA. However, on flights to the USA, down-cabin visits are not permitted and this rule is vigorously enforced.
Posts made in 2017 may be read in ARCHIVE: 2017 AA Awards in Cathay Pacific / CX, KA...
Posts made in 2016 may be read in ARCHIVE: AA Awards on Cathay Pacific (2016).
Posts made in 2015 may be read in ARCHIVE: AA Awards on Cathay Pacific (2015).
Posts made in 2014 may be read in ARCHIVE: Awards: CX / Cathay Pacific / (inc. F and J) - 2014.
N.B. Older posts have been moved and archived to: Cathay Pacific / CX (inc. First and Business Class) award - ARCHIVED.
ARCHIVE: 2017 AA Award: Cathay Pacific / CX, KA availability, etc. (master thd)
Apr 20, 2017, 9:49 pm
#271
Join Date: Jul 2001
Programs: AA EP
Posts: 2,203
When u loook at BA for availability, are u looking at award booking space? Reason I ask is that 6+ is very rare -- especially for Declan travel.
But, in general, there is allot of phantom space out there.
Last piece, are u looking segment by segment or looking at origin to destination with a connection? That would be a no no.
Why don't u post ur desired itinerary, dates, class of service, and number of seats u need
But, in general, there is allot of phantom space out there.
Last piece, are u looking segment by segment or looking at origin to destination with a connection? That would be a no no.
Why don't u post ur desired itinerary, dates, class of service, and number of seats u need
Apologies if I'm a bit out of the loop on this -
trying to to book some itineraries that inclucde CX segments for next Dec/Jan with Advantage points. Been using BA to check availability and found multiple cx flights on the same day and days either side with 6+ seats available. Call AA to book and they see NOTHING at all with CX on any of the dates.
is it because it's too far ahead? Any idea when cx make these available to book with Advantage?
trying to to book some itineraries that inclucde CX segments for next Dec/Jan with Advantage points. Been using BA to check availability and found multiple cx flights on the same day and days either side with 6+ seats available. Call AA to book and they see NOTHING at all with CX on any of the dates.
is it because it's too far ahead? Any idea when cx make these available to book with Advantage?
Apr 21, 2017, 2:20 am
#272
Join Date: Jan 2010
Posts: 441
When u loook at BA for availability, are u looking at award booking space? Reason I ask is that 6+ is very rare -- especially for Declan travel.
But, in general, there is allot of phantom space out there.
Last piece, are u looking segment by segment or looking at origin to destination with a connection? That would be a no no.
Why don't u post ur desired itinerary, dates, class of service, and number of seats u need
But, in general, there is allot of phantom space out there.
Last piece, are u looking segment by segment or looking at origin to destination with a connection? That would be a no no.
Why don't u post ur desired itinerary, dates, class of service, and number of seats u need
I am looking for LHR - PER - LHR - my dates are very flexible but need to be out there for approx 6 weeks overlapping XMAS.
I have been searching on BA for reward/avios bookings and have been searching segment by segment (e.g. LHR - SIN then SIN - PER or LHR - HKG then HKG - PER etc). I need 4 seats in J.
For example, if you search on BA: LHR - HKG on 5 December, there are 6 J seats available on CX252 and 8 seats available on CX 250. 6 December, there are 4 J seats on CX252 and 6 seats on CX250, 7 December, 6 seats on CX252 etc. The AA agent couldn't any of these. Same issue with HKG - PER leg.
EDIT: Just searched QANTAS too and seeing at least 4 J seats on all of the above flights too.....
Last edited by 09R; Apr 21, 2017 at 2:54 am
Apr 21, 2017, 3:54 am
#273
Join Date: Jul 2010
Location: Here today, gone tomorrow
Programs: Nothing shiny :-(
Posts: 2,493
I'd try another AAgent.
Apr 21, 2017, 6:58 am
#274
FlyerTalk Evangelist
Join Date: Feb 2005
Location: PHX & AGP
Programs: AA Lifetime PLT, Bonvoy Lifetime Titanium, Hilton Gold
Posts: 11,457
Apologies if I'm a bit out of the loop on this -
trying to to book some itineraries that inclucde CX segments for next Dec/Jan with Advantage points. Been using BA to check availability and found multiple cx flights on the same day and days either side with 6+ seats available. Call AA to book and they see NOTHING at all with CX on any of the dates.
is it because it's too far ahead? Any idea when cx make these available to book with Advantage?
trying to to book some itineraries that inclucde CX segments for next Dec/Jan with Advantage points. Been using BA to check availability and found multiple cx flights on the same day and days either side with 6+ seats available. Call AA to book and they see NOTHING at all with CX on any of the dates.
is it because it's too far ahead? Any idea when cx make these available to book with Advantage?
Apr 21, 2017, 1:41 pm
#275
Join Date: Aug 2001
Posts: 1,053
Thanks for the quick response.
I am looking for LHR - PER - LHR - my dates are very flexible but need to be out there for approx 6 weeks overlapping XMAS.
I have been searching on BA for reward/avios bookings and have been searching segment by segment (e.g. LHR - SIN then SIN - PER or LHR - HKG then HKG - PER etc). I need 4 seats in J.
For example, if you search on BA: LHR - HKG on 5 December, there are 6 J seats available on CX252 and 8 seats available on CX 250. 6 December, there are 4 J seats on CX252 and 6 seats on CX250, 7 December, 6 seats on CX252 etc. The AA agent couldn't any of these. Same issue with HKG - PER leg.
EDIT: Just searched QANTAS too and seeing at least 4 J seats on all of the above flights too.....
I am looking for LHR - PER - LHR - my dates are very flexible but need to be out there for approx 6 weeks overlapping XMAS.
I have been searching on BA for reward/avios bookings and have been searching segment by segment (e.g. LHR - SIN then SIN - PER or LHR - HKG then HKG - PER etc). I need 4 seats in J.
For example, if you search on BA: LHR - HKG on 5 December, there are 6 J seats available on CX252 and 8 seats available on CX 250. 6 December, there are 4 J seats on CX252 and 6 seats on CX250, 7 December, 6 seats on CX252 etc. The AA agent couldn't any of these. Same issue with HKG - PER leg.
EDIT: Just searched QANTAS too and seeing at least 4 J seats on all of the above flights too.....
That said... JAL web site show no availability for J LHR-HKG on Dec 5th. It shows 1 seat available if you search LHR-PER (CX250/CX171) meaning that they will "sell" an award ticket for the through journey but not for just a flight to HKG. There is ample availability in economy class (JAL web site never shows more than 4 seats available even if there are more than that). Searching HKG-PER around those dates does show 2 J award seats available, but never more than that.
Good luck
DAK
Apr 21, 2017, 7:04 pm
#276
Join Date: Sep 2002
Location: Thousand Oaks, Ca., USA
Programs: AA Lifetime Plat; Bonvoy Titanium Lifetime Elite;Hyatt Globalist; HHonors Diamond; United Silver
Posts: 8,315
[QUOTE=dkerr;28211760
That said... JAL web site show no availability for J LHR-HKG on Dec 5th. It shows 1 seat available if you search LHR-PER (CX250/CX171) meaning that they will "sell" an award ticket for the through journey but not for just a flight to HKG.
Good luck
DAK[/QUOTE]
I have been able to book an award with married segment logic and drop the last segment to get LAX-HKG on CX. This was in 2014 so not sure now.
That said... JAL web site show no availability for J LHR-HKG on Dec 5th. It shows 1 seat available if you search LHR-PER (CX250/CX171) meaning that they will "sell" an award ticket for the through journey but not for just a flight to HKG.
Good luck
DAK[/QUOTE]
I have been able to book an award with married segment logic and drop the last segment to get LAX-HKG on CX. This was in 2014 so not sure now.
Apr 21, 2017, 9:18 pm
#277
Join Date: Mar 2012
Posts: 989
Apologies if I'm a bit out of the loop on this -
trying to to book some itineraries that inclucde CX segments for next Dec/Jan with Advantage points. Been using BA to check availability and found multiple cx flights on the same day and days either side with 6+ seats available. Call AA to book and they see NOTHING at all with CX on any of the dates.
is it because it's too far ahead? Any idea when cx make these available to book with Advantage?
trying to to book some itineraries that inclucde CX segments for next Dec/Jan with Advantage points. Been using BA to check availability and found multiple cx flights on the same day and days either side with 6+ seats available. Call AA to book and they see NOTHING at all with CX on any of the dates.
is it because it's too far ahead? Any idea when cx make these available to book with Advantage?
Apr 22, 2017, 6:39 am
#280
Join Date: Aug 2001
Posts: 1,053
DAK
Apr 22, 2017, 7:42 am
#281
Join Date: Jul 2004
Posts: 4,541
I've found since AA started flying to HKG, Cathay flights are displayed "two or three screens back" according to an agent. So you might politely ask if they're "tabbing through every screen" or something like that.
Apr 22, 2017, 7:47 am
#282
Join Date: Aug 2001
Posts: 1,053
If I log in to my JAL account from the Americas then I see no availability LHR-HKG, 2 seats HKG-PER and 1 seat LHR-HKG-PER.
But I have a UK address too... so I registered for a JAL account using my UK address (it would not let me login though the UK site using my JAL account I have here in the US) then logged in through JAL UK site and yes I am now seeing 4 J seats on two flights on Dec 5th LHR-HKG, and 2 seats LHR-HKG-PER (or just HKG-PER on the 6th).
So JAL (or more likely CX) have placed a Point of Sale restriction on LHR-HKG only making them available if you purchase the ticket in certain jurisdictions. I don't know if they are restricting it to UK POS or maybe to Japan POS (when searching a pop-up is displayed saying that tickets would be issued in Japan and fees charged in Yen, suggesting JP POS), but it could be either.
Not sure how to get around this. If AA issue all awards from the USA then you are stuck with USA POS. I assume you are calling into the UK AA phone number and that is not working, so my best suggestion is to try calling into other AA numbers around the world (and hope that they speak English). Obvious one to start with would be their Japan number. An alternative would be their Australia number which others have reported can sometimes see availability when the US call center cannot.
Good luck and do report back here if you have success!
DAK
Apr 22, 2017, 7:57 am
#283
Join Date: Jul 2004
Posts: 4,541
Okay, so WOW! yes wow!. I see what is going on. You have run into a Point of Sale (POS) issue. Like airlines can manage inventory based on married segments, they can also manage inventory based on location ticket is sold.
If I log in to my JAL account from the Americas then I see no availability LHR-HKG, 2 seats HKG-PER and 1 seat LHR-HKG-PER.
But I have a UK address too... so I registered for a JAL account using my UK address (it would not let me login though the UK site using my JAL account I have here in the US) then logged in through JAL UK site and yes I am now seeing 4 J seats on two flights on Dec 5th LHR-HKG, and 2 seats LHR-HKG-PER (or just HKG-PER on the 6th).
So JAL (or more likely CX) have placed a Point of Sale restriction on LHR-HKG only making them available if you purchase the ticket in certain jurisdictions. I don't know if they are restricting it to UK POS or maybe to Japan POS (when searching a pop-up is displayed saying that tickets would be issued in Japan and fees charged in Yen, suggesting JP POS), but it could be either.
Not sure how to get around this. If AA issue all awards from the USA then you are stuck with USA POS. I assume you are calling into the UK AA phone number and that is not working, so my best suggestion is to try calling into other AA numbers around the world (and hope that they speak English). Obvious one to start with would be their Japan number. An alternative would be their Australia number which others have reported can sometimes see availability when the US call center cannot.
Good luck and do report back here if you have success!
DAK
If I log in to my JAL account from the Americas then I see no availability LHR-HKG, 2 seats HKG-PER and 1 seat LHR-HKG-PER.
But I have a UK address too... so I registered for a JAL account using my UK address (it would not let me login though the UK site using my JAL account I have here in the US) then logged in through JAL UK site and yes I am now seeing 4 J seats on two flights on Dec 5th LHR-HKG, and 2 seats LHR-HKG-PER (or just HKG-PER on the 6th).
So JAL (or more likely CX) have placed a Point of Sale restriction on LHR-HKG only making them available if you purchase the ticket in certain jurisdictions. I don't know if they are restricting it to UK POS or maybe to Japan POS (when searching a pop-up is displayed saying that tickets would be issued in Japan and fees charged in Yen, suggesting JP POS), but it could be either.
Not sure how to get around this. If AA issue all awards from the USA then you are stuck with USA POS. I assume you are calling into the UK AA phone number and that is not working, so my best suggestion is to try calling into other AA numbers around the world (and hope that they speak English). Obvious one to start with would be their Japan number. An alternative would be their Australia number which others have reported can sometimes see availability when the US call center cannot.
Good luck and do report back here if you have success!
DAK
DAK - I'm back to my usual situation. HKGJFK wife has seat in F, I'm in J. But with BA blocking inside of 6 days, I'm going to have to work the phones like crazy from Vietnam. I've built an ample Alaska fund in case they can see but AA can't. Plus, AS award is cheaper. Wish me luck!
Apr 22, 2017, 9:03 am
#284
Join Date: Aug 2001
Posts: 1,053
Perhaps this is why only Australia seems to be able to ticket J/F Etihad awards?
DAK - I'm back to my usual situation. HKGJFK wife has seat in F, I'm in J. But with BA blocking inside of 6 days, I'm going to have to work the phones like crazy from Vietnam. I've built an ample Alaska fund in case they can see but AA can't. Plus, AS award is cheaper. Wish me luck!
DAK - I'm back to my usual situation. HKGJFK wife has seat in F, I'm in J. But with BA blocking inside of 6 days, I'm going to have to work the phones like crazy from Vietnam. I've built an ample Alaska fund in case they can see but AA can't. Plus, AS award is cheaper. Wish me luck!
DAK
Apr 22, 2017, 9:21 am
#285
Join Date: Jan 2010
Posts: 441
Okay, so WOW! yes wow!. I see what is going on. You have run into a Point of Sale (POS) issue. Like airlines can manage inventory based on married segments, they can also manage inventory based on location ticket is sold.
If I log in to my JAL account from the Americas then I see no availability LHR-HKG, 2 seats HKG-PER and 1 seat LHR-HKG-PER.
But I have a UK address too... so I registered for a JAL account using my UK address (it would not let me login though the UK site using my JAL account I have here in the US) then logged in through JAL UK site and yes I am now seeing 4 J seats on two flights on Dec 5th LHR-HKG, and 2 seats LHR-HKG-PER (or just HKG-PER on the 6th).
So JAL (or more likely CX) have placed a Point of Sale restriction on LHR-HKG only making them available if you purchase the ticket in certain jurisdictions. I don't know if they are restricting it to UK POS or maybe to Japan POS (when searching a pop-up is displayed saying that tickets would be issued in Japan and fees charged in Yen, suggesting JP POS), but it could be either.
Not sure how to get around this. If AA issue all awards from the USA then you are stuck with USA POS. I assume you are calling into the UK AA phone number and that is not working, so my best suggestion is to try calling into other AA numbers around the world (and hope that they speak English). Obvious one to start with would be their Japan number. An alternative would be their Australia number which others have reported can sometimes see availability when the US call center cannot.
Good luck and do report back here if you have success!
DAK
If I log in to my JAL account from the Americas then I see no availability LHR-HKG, 2 seats HKG-PER and 1 seat LHR-HKG-PER.
But I have a UK address too... so I registered for a JAL account using my UK address (it would not let me login though the UK site using my JAL account I have here in the US) then logged in through JAL UK site and yes I am now seeing 4 J seats on two flights on Dec 5th LHR-HKG, and 2 seats LHR-HKG-PER (or just HKG-PER on the 6th).
So JAL (or more likely CX) have placed a Point of Sale restriction on LHR-HKG only making them available if you purchase the ticket in certain jurisdictions. I don't know if they are restricting it to UK POS or maybe to Japan POS (when searching a pop-up is displayed saying that tickets would be issued in Japan and fees charged in Yen, suggesting JP POS), but it could be either.
Not sure how to get around this. If AA issue all awards from the USA then you are stuck with USA POS. I assume you are calling into the UK AA phone number and that is not working, so my best suggestion is to try calling into other AA numbers around the world (and hope that they speak English). Obvious one to start with would be their Japan number. An alternative would be their Australia number which others have reported can sometimes see availability when the US call center cannot.
Good luck and do report back here if you have success!
DAK
I have also also called both the Australian and U.K. advantage booking numbers and neither agent could see the availability. You think it's worth calling the Japan office?