Jan 7, 2019, 9:47 pm
Last edit by: JDiver
Awards: All Cathay Pacific / CX (Including First and Business Class)
Questions, Availability, Discussion
Questions, Availability, Discussion
For the current thread, please see here.
NOTE: As of 15 Jan 2017, JFK CX flights have relocated to Terminal 8.
Please feel free to use this thread for questions regarding CX Economy, Premium Economy, First and Business Class award redemption using AAdvantage miles, as well as questions regarding award availability, routings and related issues. Please go to the Cathay Pacific Asia Miles Forum to discuss or ask about meals, equipment, service, etc. on CX, as there is an existing wealth of information there - and this is the American Airlines AAdvantage Forum
.AA Flight award chart for oneworld® and partner airlines
Other related threads that may be of interest:
FT Discrepancy between CX Award Search and AA availability: Discrepancy between QF and CX award search and AA availability
FT How , When to Select CX Seats on CX Award: How / when to select seat on a Cathay (CX) award / flight (consolidated)
FT Cathay Pacific Experience - Seats / Interline/ Baggage FAQs: Cathay Pacific Experience / Seats / Interline / Baggage FAQs
Also, for Rules about awards, see AA oneworld and Other Airline Partner Award information, rules (2015 on).
NOTE:
1) Only "MileSAAver" awards apply to oneworld and AA partners.
1a) Premium Economy seats are not available with AAdvantage awards, may be soon as AA sells Premium Economy Feb 2017.
2) Awards on Cathay Pacific and subsidiary KA / DragonAir may be booked through AA.
3) aa.com does not reveal CX awards; you must call AA (1-800-882-8880) to book a CX award (though you may find BA, JL or QF websites may reflect CX award availability). As CX/KA awards can not be booked online on aa.com, you must call (no fee).
3a) Be aware that what you see on the BA, JL, or QF sites may not be visible to the AA reservations folks. You may want to note the flight on which the F award seat is shown as "available" on those sites and if the AA agent doesn't see any availability suggest that the AA agent check that specific one again. If the AA agent still cannot see it, thank them, hang up, and call back a little later.
3b) Sometimes CX will make flights available for award booking to CX frequent flyers, but not release the seats immediately for other oneworld frequent flyers. Usually though, the seats, if not taken by CX frequent flyers, are released after a while to other OW programs.
4) Although CX may release seats for award earlier, AA can book them no more than 331 days prior to departure. The awards that CX does release are available as early as 355 days prior to departure for CX and BA frequent fliers, and sometimes that means the awards you want w AA miles will be snatched up prior to the 331 day mark.
*** AA does not have a set schedule to load flights. They can load it anytime after midnight 331 days out. Most of the time it is within a couple to 12 hours of that. Other times, it can be a full day or a day and a half afterwards, especially on the weekends where there's most variability. Unlike JL award space, it is not a specific time of day.
4a) Keep in mind that when booking eastbound space to North America that it's one day later in HKG so that space usually becomes available 330 days in advance to North America; this is not always true, since CX has already loaded the availability a month prior to AA - it is just up to AA to load and release the seats on SABRE, so it typically ends up being 330 days out, but not necessarily.
4b) Similarly... if you are trying to book westbound, US->HKG->Somewhere then AA may not be able to book the HKG->Somewhere segment 331 days in advance of the US->HKG flight, if it is still 332 days out in HKG. As it is the flights from US->HKG that are hardest to get, if you find a seat US->HKG at the 331 day mark when it is first available for booking through AA but cannot book the continuation, you can just put that US->HKG segment on hold with AA, then call back the next day when connecting flights will be loaded into the system to try to book the onward flight from HKG.
5) CX tends to initially release award seats farther out, and then again closer to the day of departure if there is remaining F or J seat inventory available, so keep checking back with AA up to the last practicable minute. AA will ticket partner awards/changes up to 4 hours prior to departure.
5a) So is there a pattern to how many seats CX releases? They seem to consistently release 5 J award seats and 1-2 F award seats on long hauls to/from North America at 355 days out. For intra-Asia flights, they often release just 4 J seats.
5b) Patterns for west coast routes: Because LAX has 4 daily flights to HKG, it tends to be the easiest option for blocks of 3 or more J award seats. SFO and YVR only have 2 daily flights and even if 5 award seats were initially released at 355 days prior to departure, some of those may be gone by the time the 331 day mark rolls around. If you need 4 or 5 J award seats on these west coast routes, either use Avios to book at 355 days or consider routing through LAX where there may still be availability at 331 days out.
5c) Pattern for release of close-in (within about 14 days of flight) award seats? Driving Rain reports that using BA.com it appeared that on three consecutive Sunday evenings at exactly 1030pm Eastern Daylight Time inventory would open up for "close-in" CX flights (i.e. flights roughly within 14 days of that Sunday) to and from the US. While there were changes here and there periodically during the week, sweeping changes occurred on Sunday nights at 1030. Driving Rain reports that it seems that on Monday mornings in Hong Kong (i.e. 1030pm EDT on Sunday) someone at CX HQ consistently did a run through the inventory and freed it up. No guarantees, but a person looking for close-in flights might want to plan to check with AA shortly after 1030 PM Eastern Time on Sundays to see if anything has become available.
6) AA does not charge "YQ" surcharges [what they sometimes call "fuel surcharge"] on CX/KA award segments (BA Avios does), thus the taxes and fees on your "free" ticket on CX or KA are almost always significantly less than for the same routing on BA.
6a)
6b) There is a Hong Kong Departure Tax (HK) of $120 HKD (approx $15.50 USD) on every segment departing Hong Kong. Exemptions apply. If your ticket includes this tax and you qualify for an exemption, a refund can be applied for either in person at HKIA landside or via post to Civil Aviation Department. AA charges this tax for children under 12 years of age despite the exemption. In order to obtain a cash refund at HKIA, you will need passenger passport, passenger boarding pass, passenger ticket receipt showing the fare calculation line which will show the HK tax being charged. This receipt can be obtained at any AA counter worldwide including HKIA as well as Airport Express in-town check-in (AA check-in). As the AA counter at HKIA operates only during limited hours, Airport Express in-town check-in would be the the convenient option.
7) Not all CX flights offer First class; CX Business is markedly different on long haul and regionally configured aircraft.
8) If you're looking for multiple seats in First on a particular flight but can find only some but not all that you're looking for, take what's available in F, then take the rest of the seats you want on J (if available) on the same flight, and check back periodically to see if an F seat has opened up for award. There is no additional charge (in money, although there will be in miles) to change to an award to a higher cabin of service (e.g., J to F, Y to F, Y to J) as long as the award keeps the same origin/destination airports.
9) In general, rerouting to different flights after you have redeemed an award will not attract a monetary penalty so long as the originating and destination airports are the same (connection airport can differ without triggering change fee) and you are using oneworld carriers. For this reason, be aware of potential alternate routings and check them, too. For example, CX uses LAX, SFO, ORD, JFK, and BOS as ports of entry to the US from HKG (and also YVR and YYZ in Canada), so if you have one F and one J award seat on a non-stop from HKG to ORD, you might check flights from HKG to LAX for available seats in F, and if they are available, reroute from your HKG-ORD to HKG-LAX on CX, then continue LAX-ORD on AA First.
9a) Note the above rule also applies if you change the dates of flight but retain the same originating city and destination city. If you are flexible in your travel dates be sure to periodically check availability on other dates as well.
10) Be aware your award must conform to some rules on a) MPM (Maximum Permitted Mileage - your award routing can not exceed 125% of the most direct routing available); a useful tool is Great Circle Mapper.
11) The Most Significant Carrier (transpacific usually, CX in most of these posts,) must offer a non-"constructed" fare between your origin and destination (you might find an unconstructed fare between DFW and SIN, but might not from Killeen to SIN).
12) If you can't pick your CX seats online, either due to them being blocked or you just want to call, you need to first get the CX PNR from AAdvantage at 1-800-882-8880. Then call CX at 1-800-233-2742. Some seats that are blocked on CX website are assignable via AA reservations. Close to departure AA can even assign 2A, 2K.
Note: if the Cathay Manage booking tool doesn't appear to recognize your CX PNR, you need to enter your first name AND middle name, separated by a space, in the "First Name" field.
13) Up-cabin visits (i.e. J pax joining F companion in F cabin) are not permitted per CX policy, though have been granted under special circumstances. But putting crew in the awkward position of being asked to violate policy is generally frowned upon. Down-cabin visits are permitted ex-USA. However, on flights to the USA, down-cabin visits are not permitted and this rule is vigorously enforced.
Posts made in 2017 may be read in ARCHIVE: 2017 AA Awards in Cathay Pacific / CX, KA...
Posts made in 2016 may be read in ARCHIVE: AA Awards on Cathay Pacific (2016).
Posts made in 2015 may be read in ARCHIVE: AA Awards on Cathay Pacific (2015).
Posts made in 2014 may be read in ARCHIVE: Awards: CX / Cathay Pacific / (inc. F and J) - 2014.
N.B. Older posts have been moved and archived to: Cathay Pacific / CX (inc. First and Business Class) award - ARCHIVED.
ARCHIVE: 2017 AA Award: Cathay Pacific / CX, KA availability, etc. (master thd)
Jul 25, 2017, 9:22 am
#421
Join Date: Nov 2015
Location: JFK
Programs: DL DM; BAEC Gold; Hyatt Globalist; Hilton Diamond; Marriott Titanium
Posts: 39
Just got off the phone with AA's EP desk and Australian booking desk -- looks like they're having trouble seeing any CX award inventory.
Jul 25, 2017, 9:41 am
#422
Join Date: Sep 2014
Location: NYC
Programs: AA EXP, 1865 Voyager, *G
Posts: 112
It's still ticketing now four days later, but that's because there was a name resolution issue over the weekend. The guy I spoke to found the inventory immediately when I fed him the flight info from the BA website.
Jul 25, 2017, 9:48 am
#424
Join Date: Aug 2004
Location: DCA, EGE, IAD
Programs: MR LTT, BA Gold, AA LTP, UA Silver
Posts: 6,077
Reservation agent says they got a memo last week about a parsing issue with regard to booking IB and CX awards, and they mentioned another OW airline too, maybe QF, but I'm not sure about that one.
Jul 25, 2017, 10:33 am
#425
Join Date: Nov 2015
Location: JFK
Programs: DL DM; BAEC Gold; Hyatt Globalist; Hilton Diamond; Marriott Titanium
Posts: 39
For when? I (theoretically) booked a flight via the US EP desk on Friday with an outbound segment of JFK/NRT/HKG with the NRT->HKG segment on CX in Business.
It's still ticketing now four days later, but that's because there was a name resolution issue over the weekend. The guy I spoke to found the inventory immediately when I fed him the flight info from the BA website.
It's still ticketing now four days later, but that's because there was a name resolution issue over the weekend. The guy I spoke to found the inventory immediately when I fed him the flight info from the BA website.
Jul 25, 2017, 10:43 am
#426
Join Date: Jul 2001
Programs: AA EP
Posts: 2,203
No issues booking a CX (KA) award in J last night.
Jul 25, 2017, 10:47 am
#427
Join Date: Nov 2015
Location: JFK
Programs: DL DM; BAEC Gold; Hyatt Globalist; Hilton Diamond; Marriott Titanium
Posts: 39
Looks like they're back up. EXP line acknowledged there some folks were running into issues earlier today.
Jul 25, 2017, 3:59 pm
#428
Join Date: Aug 2002
Location: WAS/TYO
Programs: UA 1K, AA EXP (3MM), DL PM, BONVOY TITANIUM, HYATT GLOBALIST, HILTON DIAMOND, IHG DIAMOND AMB, et al
Posts: 5,913
-FlyerBeek
Jul 25, 2017, 10:08 pm
#429
Join Date: Jul 2015
Posts: 37
Personally I would spend the 22.5K for business class. Yes it's only a 4 hour flight, but if you can get onto one of their A350-900 flights (which can depend on date of travel as to which specific flight uses that aircraft, so take care to check) then you will get their intercontinental cabin seats. For me the 5K extra would be worth it.
The 777's and 330's CX use on the SIN/HKG route are equipped with "regional" business class seating which is not nearly as good. Even if flying economy I would try to choose a flight scheduled to use the A350.
DAK
The 777's and 330's CX use on the SIN/HKG route are equipped with "regional" business class seating which is not nearly as good. Even if flying economy I would try to choose a flight scheduled to use the A350.
DAK
But I do have a very cushiony Chase UR, to transfer to Avios. So may just end up doing it for 20k Avios + $30.
What are your thoughts?
Jul 25, 2017, 10:28 pm
#430
Join Date: Jul 2001
Programs: AA EP
Posts: 2,203
Doesnt CX use 77w if it is a long haul and 777 if it is the regional 672 or 773. EF definitely makes a distinction.
olus just looking at the J seat map will automatically tell u.
olus just looking at the J seat map will automatically tell u.
So the flight I am looking at says its a 777, how can I confirm that it is a Regional Business class? I just read a review here. And youre right, it doesnt look too great.
But I do have a very cushiony Chase UR, to transfer to Avios. So may just end up doing it for 20k Avios + $30.
What are your thoughts?
But I do have a very cushiony Chase UR, to transfer to Avios. So may just end up doing it for 20k Avios + $30.
What are your thoughts?
Jul 25, 2017, 10:33 pm
#431
Join Date: Jul 2015
Posts: 37
Perhaps I should choose an earlier flight on a A350-900 Premium Economy for 15k + $30.
Jul 25, 2017, 10:37 pm
#432
FlyerTalk Evangelist
Join Date: Aug 2007
Location: SEA, but up and down the coast a lot
Programs: Oceanic Airlines Gold Elite
Posts: 20,395
If you get lounge access anyways as a result of elite status or a credit card, seems pretty sensible to me.
Jul 26, 2017, 5:28 am
#433
FlyerTalk Evangelist
Join Date: Feb 2005
Location: PHX & AGP
Programs: AA Lifetime PLT, Bonvoy Lifetime Titanium, Hilton Gold
Posts: 11,463
Jul 26, 2017, 5:51 am
#434
Join Date: Jul 2004
Posts: 4,541
Just promise yourself you won't monitor day of, give Cathay's propensity for equipment swaps. It'll sting sitting in Y for four hours, saving 5k, and realizing you could be sleeping horizontally.
Jul 26, 2017, 7:18 am
#435
Join Date: Oct 2014
Programs: AA CK; Marriott Plat
Posts: 84
How long does it usually take AA to ticket a CX award?
It's been now 6 days on mine. Called on day 2 and they said there was some mistake they had made with the order of names, however was assured it has now been corrected and it's in the ticketing queue. Still nothing 4 days after...
Travel is only in March so not a hurry, but worried about them screwing it up and losing the space as it was the last seat.
It's been now 6 days on mine. Called on day 2 and they said there was some mistake they had made with the order of names, however was assured it has now been corrected and it's in the ticketing queue. Still nothing 4 days after...
Travel is only in March so not a hurry, but worried about them screwing it up and losing the space as it was the last seat.