Jan 7, 2019, 9:47 pm
Last edit by: JDiver
Awards: All Cathay Pacific / CX (Including First and Business Class)
Questions, Availability, Discussion
Questions, Availability, Discussion
For the current thread, please see here.
NOTE: As of 15 Jan 2017, JFK CX flights have relocated to Terminal 8.
Please feel free to use this thread for questions regarding CX Economy, Premium Economy, First and Business Class award redemption using AAdvantage miles, as well as questions regarding award availability, routings and related issues. Please go to the Cathay Pacific Asia Miles Forum to discuss or ask about meals, equipment, service, etc. on CX, as there is an existing wealth of information there - and this is the American Airlines AAdvantage Forum
.AA Flight award chart for oneworld® and partner airlines
Other related threads that may be of interest:
FT Discrepancy between CX Award Search and AA availability: Discrepancy between QF and CX award search and AA availability
FT How , When to Select CX Seats on CX Award: How / when to select seat on a Cathay (CX) award / flight (consolidated)
FT Cathay Pacific Experience - Seats / Interline/ Baggage FAQs: Cathay Pacific Experience / Seats / Interline / Baggage FAQs
Also, for Rules about awards, see AA oneworld and Other Airline Partner Award information, rules (2015 on).
NOTE:
1) Only "MileSAAver" awards apply to oneworld and AA partners.
1a) Premium Economy seats are not available with AAdvantage awards, may be soon as AA sells Premium Economy Feb 2017.
2) Awards on Cathay Pacific and subsidiary KA / DragonAir may be booked through AA.
3) aa.com does not reveal CX awards; you must call AA (1-800-882-8880) to book a CX award (though you may find BA, JL or QF websites may reflect CX award availability). As CX/KA awards can not be booked online on aa.com, you must call (no fee).
3a) Be aware that what you see on the BA, JL, or QF sites may not be visible to the AA reservations folks. You may want to note the flight on which the F award seat is shown as "available" on those sites and if the AA agent doesn't see any availability suggest that the AA agent check that specific one again. If the AA agent still cannot see it, thank them, hang up, and call back a little later.
3b) Sometimes CX will make flights available for award booking to CX frequent flyers, but not release the seats immediately for other oneworld frequent flyers. Usually though, the seats, if not taken by CX frequent flyers, are released after a while to other OW programs.
4) Although CX may release seats for award earlier, AA can book them no more than 331 days prior to departure. The awards that CX does release are available as early as 355 days prior to departure for CX and BA frequent fliers, and sometimes that means the awards you want w AA miles will be snatched up prior to the 331 day mark.
*** AA does not have a set schedule to load flights. They can load it anytime after midnight 331 days out. Most of the time it is within a couple to 12 hours of that. Other times, it can be a full day or a day and a half afterwards, especially on the weekends where there's most variability. Unlike JL award space, it is not a specific time of day.
4a) Keep in mind that when booking eastbound space to North America that it's one day later in HKG so that space usually becomes available 330 days in advance to North America; this is not always true, since CX has already loaded the availability a month prior to AA - it is just up to AA to load and release the seats on SABRE, so it typically ends up being 330 days out, but not necessarily.
4b) Similarly... if you are trying to book westbound, US->HKG->Somewhere then AA may not be able to book the HKG->Somewhere segment 331 days in advance of the US->HKG flight, if it is still 332 days out in HKG. As it is the flights from US->HKG that are hardest to get, if you find a seat US->HKG at the 331 day mark when it is first available for booking through AA but cannot book the continuation, you can just put that US->HKG segment on hold with AA, then call back the next day when connecting flights will be loaded into the system to try to book the onward flight from HKG.
5) CX tends to initially release award seats farther out, and then again closer to the day of departure if there is remaining F or J seat inventory available, so keep checking back with AA up to the last practicable minute. AA will ticket partner awards/changes up to 4 hours prior to departure.
5a) So is there a pattern to how many seats CX releases? They seem to consistently release 5 J award seats and 1-2 F award seats on long hauls to/from North America at 355 days out. For intra-Asia flights, they often release just 4 J seats.
5b) Patterns for west coast routes: Because LAX has 4 daily flights to HKG, it tends to be the easiest option for blocks of 3 or more J award seats. SFO and YVR only have 2 daily flights and even if 5 award seats were initially released at 355 days prior to departure, some of those may be gone by the time the 331 day mark rolls around. If you need 4 or 5 J award seats on these west coast routes, either use Avios to book at 355 days or consider routing through LAX where there may still be availability at 331 days out.
5c) Pattern for release of close-in (within about 14 days of flight) award seats? Driving Rain reports that using BA.com it appeared that on three consecutive Sunday evenings at exactly 1030pm Eastern Daylight Time inventory would open up for "close-in" CX flights (i.e. flights roughly within 14 days of that Sunday) to and from the US. While there were changes here and there periodically during the week, sweeping changes occurred on Sunday nights at 1030. Driving Rain reports that it seems that on Monday mornings in Hong Kong (i.e. 1030pm EDT on Sunday) someone at CX HQ consistently did a run through the inventory and freed it up. No guarantees, but a person looking for close-in flights might want to plan to check with AA shortly after 1030 PM Eastern Time on Sundays to see if anything has become available.
6) AA does not charge "YQ" surcharges [what they sometimes call "fuel surcharge"] on CX/KA award segments (BA Avios does), thus the taxes and fees on your "free" ticket on CX or KA are almost always significantly less than for the same routing on BA.
6a)
6b) There is a Hong Kong Departure Tax (HK) of $120 HKD (approx $15.50 USD) on every segment departing Hong Kong. Exemptions apply. If your ticket includes this tax and you qualify for an exemption, a refund can be applied for either in person at HKIA landside or via post to Civil Aviation Department. AA charges this tax for children under 12 years of age despite the exemption. In order to obtain a cash refund at HKIA, you will need passenger passport, passenger boarding pass, passenger ticket receipt showing the fare calculation line which will show the HK tax being charged. This receipt can be obtained at any AA counter worldwide including HKIA as well as Airport Express in-town check-in (AA check-in). As the AA counter at HKIA operates only during limited hours, Airport Express in-town check-in would be the the convenient option.
7) Not all CX flights offer First class; CX Business is markedly different on long haul and regionally configured aircraft.
8) If you're looking for multiple seats in First on a particular flight but can find only some but not all that you're looking for, take what's available in F, then take the rest of the seats you want on J (if available) on the same flight, and check back periodically to see if an F seat has opened up for award. There is no additional charge (in money, although there will be in miles) to change to an award to a higher cabin of service (e.g., J to F, Y to F, Y to J) as long as the award keeps the same origin/destination airports.
9) In general, rerouting to different flights after you have redeemed an award will not attract a monetary penalty so long as the originating and destination airports are the same (connection airport can differ without triggering change fee) and you are using oneworld carriers. For this reason, be aware of potential alternate routings and check them, too. For example, CX uses LAX, SFO, ORD, JFK, and BOS as ports of entry to the US from HKG (and also YVR and YYZ in Canada), so if you have one F and one J award seat on a non-stop from HKG to ORD, you might check flights from HKG to LAX for available seats in F, and if they are available, reroute from your HKG-ORD to HKG-LAX on CX, then continue LAX-ORD on AA First.
9a) Note the above rule also applies if you change the dates of flight but retain the same originating city and destination city. If you are flexible in your travel dates be sure to periodically check availability on other dates as well.
10) Be aware your award must conform to some rules on a) MPM (Maximum Permitted Mileage - your award routing can not exceed 125% of the most direct routing available); a useful tool is Great Circle Mapper.
11) The Most Significant Carrier (transpacific usually, CX in most of these posts,) must offer a non-"constructed" fare between your origin and destination (you might find an unconstructed fare between DFW and SIN, but might not from Killeen to SIN).
12) If you can't pick your CX seats online, either due to them being blocked or you just want to call, you need to first get the CX PNR from AAdvantage at 1-800-882-8880. Then call CX at 1-800-233-2742. Some seats that are blocked on CX website are assignable via AA reservations. Close to departure AA can even assign 2A, 2K.
Note: if the Cathay Manage booking tool doesn't appear to recognize your CX PNR, you need to enter your first name AND middle name, separated by a space, in the "First Name" field.
13) Up-cabin visits (i.e. J pax joining F companion in F cabin) are not permitted per CX policy, though have been granted under special circumstances. But putting crew in the awkward position of being asked to violate policy is generally frowned upon. Down-cabin visits are permitted ex-USA. However, on flights to the USA, down-cabin visits are not permitted and this rule is vigorously enforced.
Posts made in 2017 may be read in ARCHIVE: 2017 AA Awards in Cathay Pacific / CX, KA...
Posts made in 2016 may be read in ARCHIVE: AA Awards on Cathay Pacific (2016).
Posts made in 2015 may be read in ARCHIVE: AA Awards on Cathay Pacific (2015).
Posts made in 2014 may be read in ARCHIVE: Awards: CX / Cathay Pacific / (inc. F and J) - 2014.
N.B. Older posts have been moved and archived to: Cathay Pacific / CX (inc. First and Business Class) award - ARCHIVED.
ARCHIVE: 2017 AA Award: Cathay Pacific / CX, KA availability, etc. (master thd)
Aug 6, 2017, 5:32 pm
#496
Join Date: Nov 2008
Location: Minnesota
Programs: AA EXP; United 1K, Delta, IHG Plat Amb, PE, Marriott/Hilton Gold
Posts: 750
availability coming and going at T-335
I'm monitoring flights for an award back from DPS to MSP as soon as the AA window opens. (flying AA/CX combo or maybe KA)
I normally successfully use a combination of many searches before calling AA for the actual booking (KVS, BA, QF and for other airlines ExpertFlyer). I know numbers change but when there is plenty of availability, this approach has worked well iin the past
This time, it worked well for our outbound flights MSP-ORD-HKG-DPS BUT seeing some weird things now for the return (7-7 or 7-8)
Where yesterday I saw three possible options for return on 7-7-18 ALL with cs4 available (2 flights DPS to HKG, the flight from HKG to SFO and the flight from HKG to ORD).
and some on 7-8 as well (we would prefer the 7-7 flights but are somewhat flexible).
Today, all of the DPS-HKG cs4 space on all of the flights is gone on both days (seriously?) and all of the cs4 or other space is gone on the SFO and ORD routes.
edit: just checked again and some cs space is available on the 8th
OK, the net of all of this confusion is my question:
Is this up and down this far out normal? Is this an anomaly due to some scheduling changes going on?
I can't book through AA until Friday or Saturday depending on the return date and I'm afraid I may be crazy by then!
aj
I normally successfully use a combination of many searches before calling AA for the actual booking (KVS, BA, QF and for other airlines ExpertFlyer). I know numbers change but when there is plenty of availability, this approach has worked well iin the past
This time, it worked well for our outbound flights MSP-ORD-HKG-DPS BUT seeing some weird things now for the return (7-7 or 7-8)
Where yesterday I saw three possible options for return on 7-7-18 ALL with cs4 available (2 flights DPS to HKG, the flight from HKG to SFO and the flight from HKG to ORD).
and some on 7-8 as well (we would prefer the 7-7 flights but are somewhat flexible).
Today, all of the DPS-HKG cs4 space on all of the flights is gone on both days (seriously?) and all of the cs4 or other space is gone on the SFO and ORD routes.
edit: just checked again and some cs space is available on the 8th
OK, the net of all of this confusion is my question:
Is this up and down this far out normal? Is this an anomaly due to some scheduling changes going on?
I can't book through AA until Friday or Saturday depending on the return date and I'm afraid I may be crazy by then!
aj
Aug 6, 2017, 8:54 pm
#497
Join Date: Jul 2004
Posts: 4,541
Not terribly unusual, unfortunately. I've lost out on flights to and from Bali while waiting for the American Airlines window to open. I have kicked myself for not using Avios. Same on the long haul. Hope it works out.
Aug 7, 2017, 12:16 am
#498
Join Date: Feb 2011
Posts: 5,797
No, the 77W seat is indeed slightly bigger when upright but due to a slightly different design there is more seat surface area on the A350 in bed mode. The IFE is also much, much better on the A350 and the aircraft atmosphere is more comfortable for such a long flight.
Aug 7, 2017, 5:21 am
#499
Join Date: Nov 2008
Location: Minnesota
Programs: AA EXP; United 1K, Delta, IHG Plat Amb, PE, Marriott/Hilton Gold
Posts: 750
I know it can be like an old wives tale but does constant searching make it worse?
AJ
Last edited by aj411; Aug 7, 2017 at 5:37 am
Aug 7, 2017, 5:39 am
#500
Join Date: Nov 2010
Programs: IHG Platinum
Posts: 1,066
Interesting - thanks for the info ^
Aug 7, 2017, 9:42 am
#501
Join Date: Jan 2006
Location: MSP
Programs: SAA, DL, BA, UA, IHG, SPG
Posts: 162
For those of you that have booked CX awards using AA miles in the past - how long does it typically take for reservations to be ticketed?
I booked 1.5 weeks ago, and after a few days got an email to give them a call. The first agent apparently forgot to add my middle name to the pnr, so I got that sorted out. I then called back a few days after that to attempt to change the date, and that agent said that something was messed up (but didn't say what) and it wouldn't be ticketed, so they put it back in to the ticketing queue, after not being able to see the availability for the date I wanted to change to. I called the AAdvantage desk in Australia, and they were able to see the new availability, but couldn't change the date as it was in the queue to be ticketed.
Just curious how long I can expect this process to take, or if there's any way around it? I most recently spoke to them 3 days ago.
I booked 1.5 weeks ago, and after a few days got an email to give them a call. The first agent apparently forgot to add my middle name to the pnr, so I got that sorted out. I then called back a few days after that to attempt to change the date, and that agent said that something was messed up (but didn't say what) and it wouldn't be ticketed, so they put it back in to the ticketing queue, after not being able to see the availability for the date I wanted to change to. I called the AAdvantage desk in Australia, and they were able to see the new availability, but couldn't change the date as it was in the queue to be ticketed.
Just curious how long I can expect this process to take, or if there's any way around it? I most recently spoke to them 3 days ago.
Aug 7, 2017, 9:58 am
#502
Original Member
Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Diamond
Posts: 14,639
HUACA.
Reservation can be changed regardless of whether it is ticketed or in queue to be ticketed. I never had reservation take more than 3 working days if everything is in order. AA definitely concern about middle name these days even if passenger don't have a middle name.
Reservation can be changed regardless of whether it is ticketed or in queue to be ticketed. I never had reservation take more than 3 working days if everything is in order. AA definitely concern about middle name these days even if passenger don't have a middle name.
Aug 7, 2017, 10:50 am
#503
Join Date: Jul 2015
Posts: 37
So the Cathay flight 899 I am looking at EWR>BKK for 8/18 (11 days) looks like released some premium economy seats but none business rewards (J) last night.
When can I expect CX to release any J tickets? Been checking for 2 months now and am getting nervous in the final stretch.
When can I expect CX to release any J tickets? Been checking for 2 months now and am getting nervous in the final stretch.
Aug 7, 2017, 11:00 am
#504
Join Date: Jul 2001
Programs: AA EP
Posts: 2,203
Given that ewe hkg is J8, I wouldn't expect thinks to open up u till maybe less than 5 days prior to departure -- if they release any at all
So the Cathay flight 899 I am looking at EWR>BKK for 8/18 (11 days) looks like released some premium economy seats but none business rewards (J) last night.
When can I expect CX to release any J tickets? Been checking for 2 months now and am getting nervous in the final stretch.
When can I expect CX to release any J tickets? Been checking for 2 months now and am getting nervous in the final stretch.
Aug 7, 2017, 11:06 am
#505
Join Date: Jul 2015
Posts: 37
However when using the Aug 11th flight EWR>HKG CX899 as a reference: I checked on August 4th (one week before) and it resulted in 2 award J seats.
So I am really hoping that this weekend, the same thing applies to my flight.
Aug 7, 2017, 11:20 am
#506
Join Date: Aug 2001
Posts: 1,053
Im still kind of new to this, so I am unsure what "J8" means specifically.
However when using the Aug 11th flight EWR>HKG CX899 as a reference: I checked on August 4th (one week before) and it resulted in 2 award J seats.
So I am really hoping that this weekend, the same thing applies to my flight.
However when using the Aug 11th flight EWR>HKG CX899 as a reference: I checked on August 4th (one week before) and it resulted in 2 award J seats.
So I am really hoping that this weekend, the same thing applies to my flight.
How about Aug 17th? There is one seat available on CX899 that day (and two on CX831 from JFK)
DAK
Aug 7, 2017, 11:46 am
#507
Join Date: Jul 2015
Posts: 37
J8 means that there are a maximum of 8 seats available for sale in the J class of service.... can find that info at expertflyer.com. The maximum the systems will show is 9, meaning that there are at least 9 available for sale... typically more. When it starts to show less than 9 this is an indicator that the flight is starting to fill up in that class-of-service.
How about Aug 17th? There is one seat available on CX899 that day (and two on CX831 from JFK)
DAK
How about Aug 17th? There is one seat available on CX899 that day (and two on CX831 from JFK)
DAK
Thanks for the info.
Aug 7, 2017, 12:34 pm
#508
FlyerTalk Evangelist
Join Date: Apr 2001
Location: NYC
Posts: 27,238
Definitely keep JFK in mind, with 4 daily flights there's almost always something! You'd have to pay $150 to change the origin unless you're EXP, but it might be worth it.
Good luck.
Aug 7, 2017, 1:52 pm
#509
Join Date: Feb 2013
Programs: Hyatt Globalist, MLife Gold, Marriott Gold, HHonors Gold, Caesars Diamond, Amex Plat
Posts: 5,948
Where do you guys see CX on expertflyer?