Jan 7, 2019, 9:47 pm
Last edit by: JDiver
Awards: All Cathay Pacific / CX (Including First and Business Class)
Questions, Availability, Discussion
Questions, Availability, Discussion
For the current thread, please see here.
NOTE: As of 15 Jan 2017, JFK CX flights have relocated to Terminal 8.
Please feel free to use this thread for questions regarding CX Economy, Premium Economy, First and Business Class award redemption using AAdvantage miles, as well as questions regarding award availability, routings and related issues. Please go to the Cathay Pacific Asia Miles Forum to discuss or ask about meals, equipment, service, etc. on CX, as there is an existing wealth of information there - and this is the American Airlines AAdvantage Forum
.AA Flight award chart for oneworld® and partner airlines
Other related threads that may be of interest:
FT Discrepancy between CX Award Search and AA availability: Discrepancy between QF and CX award search and AA availability
FT How , When to Select CX Seats on CX Award: How / when to select seat on a Cathay (CX) award / flight (consolidated)
FT Cathay Pacific Experience - Seats / Interline/ Baggage FAQs: Cathay Pacific Experience / Seats / Interline / Baggage FAQs
Also, for Rules about awards, see AA oneworld and Other Airline Partner Award information, rules (2015 on).
NOTE:
1) Only "MileSAAver" awards apply to oneworld and AA partners.
1a) Premium Economy seats are not available with AAdvantage awards, may be soon as AA sells Premium Economy Feb 2017.
2) Awards on Cathay Pacific and subsidiary KA / DragonAir may be booked through AA.
3) aa.com does not reveal CX awards; you must call AA (1-800-882-8880) to book a CX award (though you may find BA, JL or QF websites may reflect CX award availability). As CX/KA awards can not be booked online on aa.com, you must call (no fee).
3a) Be aware that what you see on the BA, JL, or QF sites may not be visible to the AA reservations folks. You may want to note the flight on which the F award seat is shown as "available" on those sites and if the AA agent doesn't see any availability suggest that the AA agent check that specific one again. If the AA agent still cannot see it, thank them, hang up, and call back a little later.
3b) Sometimes CX will make flights available for award booking to CX frequent flyers, but not release the seats immediately for other oneworld frequent flyers. Usually though, the seats, if not taken by CX frequent flyers, are released after a while to other OW programs.
4) Although CX may release seats for award earlier, AA can book them no more than 331 days prior to departure. The awards that CX does release are available as early as 355 days prior to departure for CX and BA frequent fliers, and sometimes that means the awards you want w AA miles will be snatched up prior to the 331 day mark.
*** AA does not have a set schedule to load flights. They can load it anytime after midnight 331 days out. Most of the time it is within a couple to 12 hours of that. Other times, it can be a full day or a day and a half afterwards, especially on the weekends where there's most variability. Unlike JL award space, it is not a specific time of day.
4a) Keep in mind that when booking eastbound space to North America that it's one day later in HKG so that space usually becomes available 330 days in advance to North America; this is not always true, since CX has already loaded the availability a month prior to AA - it is just up to AA to load and release the seats on SABRE, so it typically ends up being 330 days out, but not necessarily.
4b) Similarly... if you are trying to book westbound, US->HKG->Somewhere then AA may not be able to book the HKG->Somewhere segment 331 days in advance of the US->HKG flight, if it is still 332 days out in HKG. As it is the flights from US->HKG that are hardest to get, if you find a seat US->HKG at the 331 day mark when it is first available for booking through AA but cannot book the continuation, you can just put that US->HKG segment on hold with AA, then call back the next day when connecting flights will be loaded into the system to try to book the onward flight from HKG.
5) CX tends to initially release award seats farther out, and then again closer to the day of departure if there is remaining F or J seat inventory available, so keep checking back with AA up to the last practicable minute. AA will ticket partner awards/changes up to 4 hours prior to departure.
5a) So is there a pattern to how many seats CX releases? They seem to consistently release 5 J award seats and 1-2 F award seats on long hauls to/from North America at 355 days out. For intra-Asia flights, they often release just 4 J seats.
5b) Patterns for west coast routes: Because LAX has 4 daily flights to HKG, it tends to be the easiest option for blocks of 3 or more J award seats. SFO and YVR only have 2 daily flights and even if 5 award seats were initially released at 355 days prior to departure, some of those may be gone by the time the 331 day mark rolls around. If you need 4 or 5 J award seats on these west coast routes, either use Avios to book at 355 days or consider routing through LAX where there may still be availability at 331 days out.
5c) Pattern for release of close-in (within about 14 days of flight) award seats? Driving Rain reports that using BA.com it appeared that on three consecutive Sunday evenings at exactly 1030pm Eastern Daylight Time inventory would open up for "close-in" CX flights (i.e. flights roughly within 14 days of that Sunday) to and from the US. While there were changes here and there periodically during the week, sweeping changes occurred on Sunday nights at 1030. Driving Rain reports that it seems that on Monday mornings in Hong Kong (i.e. 1030pm EDT on Sunday) someone at CX HQ consistently did a run through the inventory and freed it up. No guarantees, but a person looking for close-in flights might want to plan to check with AA shortly after 1030 PM Eastern Time on Sundays to see if anything has become available.
6) AA does not charge "YQ" surcharges [what they sometimes call "fuel surcharge"] on CX/KA award segments (BA Avios does), thus the taxes and fees on your "free" ticket on CX or KA are almost always significantly less than for the same routing on BA.
6a)
6b) There is a Hong Kong Departure Tax (HK) of $120 HKD (approx $15.50 USD) on every segment departing Hong Kong. Exemptions apply. If your ticket includes this tax and you qualify for an exemption, a refund can be applied for either in person at HKIA landside or via post to Civil Aviation Department. AA charges this tax for children under 12 years of age despite the exemption. In order to obtain a cash refund at HKIA, you will need passenger passport, passenger boarding pass, passenger ticket receipt showing the fare calculation line which will show the HK tax being charged. This receipt can be obtained at any AA counter worldwide including HKIA as well as Airport Express in-town check-in (AA check-in). As the AA counter at HKIA operates only during limited hours, Airport Express in-town check-in would be the the convenient option.
7) Not all CX flights offer First class; CX Business is markedly different on long haul and regionally configured aircraft.
8) If you're looking for multiple seats in First on a particular flight but can find only some but not all that you're looking for, take what's available in F, then take the rest of the seats you want on J (if available) on the same flight, and check back periodically to see if an F seat has opened up for award. There is no additional charge (in money, although there will be in miles) to change to an award to a higher cabin of service (e.g., J to F, Y to F, Y to J) as long as the award keeps the same origin/destination airports.
9) In general, rerouting to different flights after you have redeemed an award will not attract a monetary penalty so long as the originating and destination airports are the same (connection airport can differ without triggering change fee) and you are using oneworld carriers. For this reason, be aware of potential alternate routings and check them, too. For example, CX uses LAX, SFO, ORD, JFK, and BOS as ports of entry to the US from HKG (and also YVR and YYZ in Canada), so if you have one F and one J award seat on a non-stop from HKG to ORD, you might check flights from HKG to LAX for available seats in F, and if they are available, reroute from your HKG-ORD to HKG-LAX on CX, then continue LAX-ORD on AA First.
9a) Note the above rule also applies if you change the dates of flight but retain the same originating city and destination city. If you are flexible in your travel dates be sure to periodically check availability on other dates as well.
10) Be aware your award must conform to some rules on a) MPM (Maximum Permitted Mileage - your award routing can not exceed 125% of the most direct routing available); a useful tool is Great Circle Mapper.
11) The Most Significant Carrier (transpacific usually, CX in most of these posts,) must offer a non-"constructed" fare between your origin and destination (you might find an unconstructed fare between DFW and SIN, but might not from Killeen to SIN).
12) If you can't pick your CX seats online, either due to them being blocked or you just want to call, you need to first get the CX PNR from AAdvantage at 1-800-882-8880. Then call CX at 1-800-233-2742. Some seats that are blocked on CX website are assignable via AA reservations. Close to departure AA can even assign 2A, 2K.
Note: if the Cathay Manage booking tool doesn't appear to recognize your CX PNR, you need to enter your first name AND middle name, separated by a space, in the "First Name" field.
13) Up-cabin visits (i.e. J pax joining F companion in F cabin) are not permitted per CX policy, though have been granted under special circumstances. But putting crew in the awkward position of being asked to violate policy is generally frowned upon. Down-cabin visits are permitted ex-USA. However, on flights to the USA, down-cabin visits are not permitted and this rule is vigorously enforced.
Posts made in 2017 may be read in ARCHIVE: 2017 AA Awards in Cathay Pacific / CX, KA...
Posts made in 2016 may be read in ARCHIVE: AA Awards on Cathay Pacific (2016).
Posts made in 2015 may be read in ARCHIVE: AA Awards on Cathay Pacific (2015).
Posts made in 2014 may be read in ARCHIVE: Awards: CX / Cathay Pacific / (inc. F and J) - 2014.
N.B. Older posts have been moved and archived to: Cathay Pacific / CX (inc. First and Business Class) award - ARCHIVED.
ARCHIVE: 2017 AA Award: Cathay Pacific / CX, KA availability, etc. (master thd)
May 11, 2017, 8:45 pm
#316
FlyerTalk Evangelist
Join Date: Aug 2007
Location: SEA, but up and down the coast a lot
Programs: Oceanic Airlines Gold Elite
Posts: 20,392
So, I'm getting the impression there's no F on YYZ-HKG. Am I right?
ijgordon, your post needed one of those smilies.
ijgordon, your post needed one of those smilies.
May 12, 2017, 6:04 am
#317
Original Member
Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Diamond
Posts: 14,638
YYZ-HKG has the same number of F seats as EWR-HKG.
May 12, 2017, 8:32 am
#319
Join Date: Dec 2016
Programs: AA PLT, HH DMD, MR SL
Posts: 28
What happens in the case of a missed award flight on CX
We are planning a trip in early November with an itinerary that requires flying domestically into BKK on TG then connecting on CX to HKG. The flights I am looking at have a pretty tight turn in BKK. (I posted on the TG forum and they think we can make the turn, but it will be tight) I am trying to get on the BKK-HKG flight that leaves at 17:40, but what happens if we don't make it? Will CX allow us to re-book with no penalty on the 19:10 assuming there are seats available? Ultimately we are booked on HKG-JFK leaving at 0100.
Award travel is fun, but man there are a lot of moving parts to keep track of!
Thanks
Award travel is fun, but man there are a lot of moving parts to keep track of!
Thanks
May 12, 2017, 8:40 am
#320
FlyerTalk Evangelist
Join Date: Aug 2007
Location: SEA, but up and down the coast a lot
Programs: Oceanic Airlines Gold Elite
Posts: 20,392
We are planning a trip in early November with an itinerary that requires flying domestically into BKK on TG then connecting on CX to HKG. The flights I am looking at have a pretty tight turn in BKK. (I posted on the TG forum and they think we can make the turn, but it will be tight) I am trying to get on the BKK-HKG flight that leaves at 17:40, but what happens if we don't make it? Will CX allow us to re-book with no penalty on the 19:10 assuming there are seats available? Ultimately we are booked on HKG-JFK leaving at 0100.
Award travel is fun, but man there are a lot of moving parts to keep track of!
Thanks
Award travel is fun, but man there are a lot of moving parts to keep track of!
Thanks
Separate tickets means you are at the mercy of CX staff if you miss your flight. Will they let you stand by for the later flight? Maybe. The CX forum probably has the most experience here in dealing with staff after missing a flight.
If you are rechecking luggage because this is on two tickets, hope you enjoy distance running through airports. BKK is not small.
Last edited by eponymous_coward; May 12, 2017 at 8:49 am
May 12, 2017, 8:43 am
#321
Join Date: Aug 2001
Posts: 1,053
We are planning a trip in early November with an itinerary that requires flying domestically into BKK on TG then connecting on CX to HKG. The flights I am looking at have a pretty tight turn in BKK. (I posted on the TG forum and they think we can make the turn, but it will be tight) I am trying to get on the BKK-HKG flight that leaves at 17:40, but what happens if we don't make it? Will CX allow us to re-book with no penalty on the 19:10 assuming there are seats available? Ultimately we are booked on HKG-JFK leaving at 0100.
Award travel is fun, but man there are a lot of moving parts to keep track of!
Thanks
Award travel is fun, but man there are a lot of moving parts to keep track of!
Thanks
DAK
May 12, 2017, 8:52 am
#322
Join Date: Dec 2016
Programs: AA PLT, HH DMD, MR SL
Posts: 28
Is there an interline agreement between TG and CX? Are you within the published minimum connecting time in BKK (75 Mins)? In the absence of an agreement between TG and CX, or you attempt to connect in less than the published minimum time then I do not think that CX is under any obligation to re-accommodate you if you miss the flight.
DAK
DAK
May 12, 2017, 8:53 am
#323
Join Date: Aug 2001
Posts: 1,053
Why not ask in the CX forum? AA's program rules for booking CX awards have nothing to do with what CX employees will decide in how to handle you missing a flight.
Separate tickets means you are at the mercy of CX staff if you miss your flight. Will they let you stand by for the later flight? Maybe. The CX forum probably has the most experience here in dealing with staff after missing a flight.
Separate tickets means you are at the mercy of CX staff if you miss your flight. Will they let you stand by for the later flight? Maybe. The CX forum probably has the most experience here in dealing with staff after missing a flight.
I would not recommend a tight connection in BKK. Best to confirm now on the later BKK-HKG flight... if you get to BKK early then standby for the earlier flight and not the other way around.
DAK
May 12, 2017, 8:53 am
#324
Join Date: Dec 2016
Programs: AA PLT, HH DMD, MR SL
Posts: 28
Why not ask in the CX forum? AA's program rules for booking CX awards have nothing to do with what CX employees will decide in how to handle you missing a flight.
Separate tickets means you are at the mercy of CX staff if you miss your flight. Will they let you stand by for the later flight? Maybe. The CX forum probably has the most experience here in dealing with staff after missing a flight.
If you are rechecking luggage because this is on two tickets, hope you enjoy distance running through airports. BKK is not small.
Separate tickets means you are at the mercy of CX staff if you miss your flight. Will they let you stand by for the later flight? Maybe. The CX forum probably has the most experience here in dealing with staff after missing a flight.
If you are rechecking luggage because this is on two tickets, hope you enjoy distance running through airports. BKK is not small.
May 12, 2017, 8:56 am
#325
FlyerTalk Evangelist
Join Date: Aug 2007
Location: SEA, but up and down the coast a lot
Programs: Oceanic Airlines Gold Elite
Posts: 20,392
Is there an interline agreement between TG and CX? Are you within the published minimum connecting time in BKK (75 Mins)? In the absence of an agreement between TG and CX, or you attempt to connect in less than the published minimum time then I do not think that CX is under any obligation to re-accommodate you if you miss the flight.
DAK
DAK
May 12, 2017, 9:00 am
#326
FlyerTalk Evangelist
Join Date: Aug 2007
Location: SEA, but up and down the coast a lot
Programs: Oceanic Airlines Gold Elite
Posts: 20,392
Personally I would never try what you are doing with checked luggage. I've had to run through BKK after a late connecting flight (it was on the same ticket, so I would have been reaccommodated, but I would have been waiting 12 hours for the next Europe bank). It's not an small airport to navigate. Your itinerary is risky.
May 13, 2017, 12:08 pm
#327
Join Date: Jul 2015
Posts: 37
Is it normal for a Cathay flight to disappear from the QF and BA award searches?
I have been monitoring daily waiting for a Business reward from NYC>BKK on August 18th. Now no CX flights show up on either sites.
I have been monitoring daily waiting for a Business reward from NYC>BKK on August 18th. Now no CX flights show up on either sites.
May 13, 2017, 1:04 pm
#328
Join Date: Aug 2012
Programs: AA PLT, SPG Gold
Posts: 2,405
It's all good. Personally I would never try what you are doing with checked luggage. I've had to run through BKK after a late connecting flight (it was on the same ticket, so I would have been reaccommodated, but I would have been waiting 12 hours for the next Europe bank). It's not an small airport to navigate. Your itinerary is risky.
Personally I would never try what you are doing with checked luggage. I've had to run through BKK after a late connecting flight (it was on the same ticket, so I would have been reaccommodated, but I would have been waiting 12 hours for the next Europe bank). It's not an small airport to navigate. Your itinerary is risky.
May 13, 2017, 1:33 pm
#329
Join Date: Aug 2001
Posts: 1,053
DAK
May 13, 2017, 4:46 pm
#330
FlyerTalk Evangelist
Join Date: Jan 2004
Location: Worldwide
Posts: 12,949
[KVS Tool 8.4.7/Diamond - Awards/CX-OneWorld]
Code:
NYC New York Metro NY US = JFK LGA BKK Bangkok Metro / Suvarnabhumi Intl TH = BKK DMK [VTBS] FRI 18 Aug 2017 | 1 Seat Carrier Flight From Depart To Arrive A/C St Award Availability --------- ------ ---- -------- ---- -------- --- -- ------------------ CX 845 JFK 01:35 HKG 05:15 +1 77W 0 FS@ CS@ WS@ YS@ -> CX 705 HKG 08:00 +1 BKK 10:05 +1 77W 0 FS@ CS@ WS@ YS@ CX 845 JFK 01:35 HKG 05:15 +1 77W 0 FS@ CS@ WS@ YS@ -> CX 713 HKG 09:00 +1 BKK 10:45 +1 359 0 FS/ CS@ WS@ YS@ CX 845 JFK 01:35 HKG 05:15 +1 77W 0 FS@ CS@ YS@ -> CX 755 HKG 09:30 +1 BKK 11:25 +1 333 0 FS/ CS@ YS@ CX 841 JFK 10:00 HKG 14:00 +1 77W 0 FS@ CS@ WS@ YS@ -> CX 701 HKG 15:55 +1 BKK 17:45 +1 333 0 FS/ CS@ WS@ YS@ CX 841 JFK 10:00 HKG 14:00 +1 77W 0 FS@ CS@ YS@ -> CX 703 HKG 17:05 +1 BKK 19:00 +1 772 0 FS/ CS@ YS@ CX 841 JFK 10:00 HKG 14:00 +1 77W 0 FS@ CS@ WS@ YS@ -> CX 617 HKG 21:30 +1 BKK 23:25 +1 333 0 FS/ CS@ WS@ YS@ CX 831 JFK 14:55 HKG 18:50 +1 77W 0 FS@ CS@ WS@ YS@ -> CX 617 HKG 21:30 +1 BKK 23:25 +1 333 0 FS/ CS@ WS@ YS@ CX 831 JFK 14:55 HKG 18:50 +1 77W 0 FS@ CS@ YS@ -> CX 705 HKG 08:00 +2 BKK 10:05 +2 333 0 FS/ CS@ YS@ CX 831 JFK 14:55 HKG 18:50 +1 77W 0 FS@ CS@ WS@ YS@ -> CX 713 HKG 09:00 +2 BKK 10:45 +2 359 0 FS/ CS@ WS@ YS@ CX 889 JFK 21:55 HKG 06:15 +2 77W 1 FS@ CS@ YS@ -> CX 705 HKG 08:00 +2 BKK 10:05 +2 333 0 FS/ CS@ YS@ CX 889 JFK 21:55 HKG 06:15 +2 77W 1 FS@ CS@ WS@ YS@ -> CX 713 HKG 09:00 +2 BKK 10:45 +2 359 0 FS/ CS@ WS@ YS@ CX 889 JFK 21:55 HKG 06:15 +2 77W 1 FS@ CS@ WS@ YS@ -> CX 755 HKG 09:30 +2 BKK 11:25 +2 333 0 FS/ CS@ WS@ YS@ QR 704 JFK 11:15 DOH 06:30 +1 359 0 FS/ CS/ YS- -> QR 832 DOH 08:15 +1 BKK 19:00 +1 77W 0 FS/ CS/ YS- QR 704 JFK 11:15 DOH 06:30 +1 359 0 FS/ CS/ YS- -> QR 826 DOH 17:40 +1 BKK 04:25 +2 788 0 FS/ CS/ YS- QR 704 JFK 11:15 DOH 06:30 +1 359 0 FS/ CS/ YS- -> QR 830 DOH 20:30 +1 BKK 07:20 +2 388 0 FS- CS/ YS- QR 702 JFK 22:00 DOH 17:15 +1 77W 0 FS/ CS/ YS- -> QR 830 DOH 20:30 +1 BKK 07:20 +2 388 0 FS- CS/ YS- QR 702 JFK 22:00 DOH 17:15 +1 77W 0 FS/ CS/ YS- -> QR 834 DOH 01:55 +2 BKK 12:40 +2 77W 0 FS/ CS/ YS- QR 702 JFK 22:00 DOH 17:15 +1 77W 0 FS/ CS/ YS- -> QR 836 DOH 01:55 +2 BKK 12:40 +2 77W 0 FS/ CS/ YS- BA 2 JFK 18:30 LCY 06:55 +1 318 0 FS- CS- YS/ -> BA 9 LHR 16:00 +1 BKK 09:40 +2 777 0 FS- CS- YS+ BA 172 JFK 20:45 LHR 08:50 +1 744 0 FS- CS- WS- YS- -> BA 9 LHR 16:00 +1 BKK 09:40 +2 777 0 FS- CS- WS- YS+ BA 114 JFK 21:30 LHR 09:35 +1 744 0 FS+ CS- WS- YS- -> BA 9 LHR 16:00 +1 BKK 09:40 +2 777 0 FS- CS- WS- YS+ BA 2272 JFK 22:00 LGW 10:00 +1 777 0 FS+ CS+ WS- YS- -> BA 9 LHR 16:00 +1 BKK 09:40 +2 777 0 FS- CS- WS- YS+ BA 182 JFK 22:55 LHR 11:00 +1 744 0 FS+ CS+ WS- YS+ -> BA 9 LHR 16:00 +1 BKK 09:40 +2 777 0 FS- CS- WS- YS+