19 years of EXP , had surgery this year and AA will not grant me an extension
#1
Original Poster
Join Date: May 2006
Programs: a
Posts: 6
19 years of EXP , had surgery this year and AA will not grant me an extension
Hi , I have been Executive Platinum every year since 1999 , even made concierge Key a few years ago . I am a 3 million miler and was fiercely loyal to American. This year I broke my shoulder in February , had a replacement surgery in March and was unable to fly for a few more months. I still managed to spend 12k and flew 50 000 miles or so . I called the Exp Desk several times mid year to see what I could do and they told me just call back towards the end of the year and we will find a resolution.
So I reached out yesterday to advantage customer service where someone made a report detailing my issue and said I could expect a decision in the next few weeks.
Today I got a call from an executive platinum liaison who said , he had decided not to offer me an extension of my status .. When I asked if I could speak with his supervisor , he said he was the final voice . However if I call him back in January he may offer me a challenge of which the terms as still to be determined.
Frankly I am flabbergasted that they have no flexibility and that my past loyalty seems to count for nothing .. I was not expecting that at all .. oh well ..
Anyone else has similar experiences or any suggestions ??
So I reached out yesterday to advantage customer service where someone made a report detailing my issue and said I could expect a decision in the next few weeks.
Today I got a call from an executive platinum liaison who said , he had decided not to offer me an extension of my status .. When I asked if I could speak with his supervisor , he said he was the final voice . However if I call him back in January he may offer me a challenge of which the terms as still to be determined.
Frankly I am flabbergasted that they have no flexibility and that my past loyalty seems to count for nothing .. I was not expecting that at all .. oh well ..
Anyone else has similar experiences or any suggestions ??
#4
Join Date: Jun 2013
Location: Roswell, GA
Programs: AA EXP 2.8m,Lifetime PLT, Hilton Diamond, IHG PlLT, SPG Gold
Posts: 3,191
Not that AA really cares, I would never take the word of someone who says they are the "final voice"
If its that important to you to stay with AA (which after 19 years of EXP) it seems like it is.. I would go up the laddar
Remember there is always someone above him.
If its that important to you to stay with AA (which after 19 years of EXP) it seems like it is.. I would go up the laddar
Remember there is always someone above him.
#6
Moderator: American AAdvantage, Travel Safety/Security & Texas, FlyerTalk Evangelist
Join Date: Sep 2006
Location: AUS / GRK
Programs: AA, HHonors, Hertz
Posts: 13,485
I know US Airways used to grant exceptions for things like this...but it doesn't sound like AA does that sort of thing.
Towards the end, US started charging with the, "Buy-up to Preferred," but the prices were nothing like what AA charges today for the, "Boost."
Towards the end, US started charging with the, "Buy-up to Preferred," but the prices were nothing like what AA charges today for the, "Boost."
#7
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
1. What will you qualify for at this point?
2. Have you checked the "boost" offer?
3. What would it take to get you to EXP? E.g., is it practicably doable?
Now that AA, DL, and UA all offer "boost" buy-ups (while the term used differs), they have all become wholly intransigent.
While people on FT tend to assess public outrage a bit differently than the real world, imagine the story of someone who says, "I just paid $3,000 for a "boost" to EXP and sat next to someone who got it as a freebie. I want my money back."
That is a tough love example, but the reality is that the public and those who control the corporate contracts which keep the legacies flying, don't even know what EXP vs. General means.
2. Have you checked the "boost" offer?
3. What would it take to get you to EXP? E.g., is it practicably doable?
Now that AA, DL, and UA all offer "boost" buy-ups (while the term used differs), they have all become wholly intransigent.
While people on FT tend to assess public outrage a bit differently than the real world, imagine the story of someone who says, "I just paid $3,000 for a "boost" to EXP and sat next to someone who got it as a freebie. I want my money back."
That is a tough love example, but the reality is that the public and those who control the corporate contracts which keep the legacies flying, don't even know what EXP vs. General means.
#9
Join Date: Sep 2008
Location: AUS
Programs: BAEC Gold, AA PPro, Hyatt Globalist, Amex Plat
Posts: 7,040
Regards
#10
Join Date: May 2010
Location: TPA
Programs: All The Programs
Posts: 2,204
If you're a corporate traveler, you might take this to your travel management team. While they aren't likely to advocate one way or the other, they may at least be able to get the story in front an account manager who is empowered to take some action,
#12
Original Poster
Join Date: May 2006
Programs: a
Posts: 6
I understand but if someone sat next to me and said they were out of commission for 5 months due to an injury and surgery and American was nice and made a one time exemption after 19 years , I would be happy for that person and it would increase my loyalty to American. I honestly think the fact that I am based in Dallas plays a role in their decision. Now matter how disappointed I am in American , I will have to fly them occasionally and I think they know that. I bet you if I was based in NY , Houston or Chicago they would have made an effort to retain me as a very frequent client
I prefer the Marriott and SPG system , I made lifetime platinum premier elite after 10 years and 1000 nights .
I prefer the Marriott and SPG system , I made lifetime platinum premier elite after 10 years and 1000 nights .
#14
Join Date: Oct 2006
Programs: AA EXP
Posts: 1,635
AA's concern is probably that if they establish another category of qualifying for EXP as being having a medical issue in the prior year, it would open the floodgates. People have no problem getting doctor's letters for emotional comfort animals; I imagine the number of elite maladies would increase exponentially.
#15
Suspended
Join Date: Dec 2009
Location: En Route
Programs: Many
Posts: 6,798
JFK-LHR-BEG-LHR-JFK: 9,022 EQM (AA Y, try to upgrade with a waitlisted SWU?)
when OP gets to BEG on the first half of this itin, QR has a sale for something around $1.6-1.8k roundtrip in J for
BEG-DOH-PVG-DOH-BEG: 19,303 EQM @ 1.5x for QR J
then when he gets to PVG, get a cheap flight across to HKG and see if there's avail on the AA J ~$1,900 ex-HKG to MEX/CUN flight
HKG-DFW-CUN-MIA-LAX-HKG: 38,568 EQM
upon returning to HKG, pop back over to PVG and take the back end of the QR flight, then when you get to BEG pick up the other ticket back to JFK then to wherever you live.
66,893 EQM. IF the avail is there should be $4-4.5k all in.