Baby Stroller Incident on AA591 SFO>DFW April 21st
Apr 21, 2017, 6:16 pm
#1
Original Poster
Join Date: May 2002
Location: Arizona
Posts: 5,689
Baby Stroller Incident on AA591 SFO>DFW April 21st
Dear AA: You are making a recipe for more incidents like today by increasing anxiety levels of your passengers by using psychological methods to extract more money from your passengers. Stop it now before another incident
Apr 21, 2017, 6:19 pm
#2
FlyerTalk Evangelist
Join Date: Nov 2003
Location: Wesley Chapel, FL
Programs: American Airlines
Posts: 30,028
Care to elaborate on what exactly happened?
Apr 21, 2017, 6:26 pm
#3
Original Poster
Join Date: May 2002
Location: Arizona
Posts: 5,689
There is video of the incident on airline crew group. A baby stroller grabbed by a flight attendant from a mother who was told she could take it onboard. You see a unrelated male passenger is ready to fight a member of the crew. I am a firm belief that all the legacy airlines have gone to far and made a very stressful flying environment. From making customers pay for seat assignments and bags to crews that are frustrated all add of to a dangerous mix.
Apr 21, 2017, 6:41 pm
#4
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Join Date: Jan 2002
Posts: 44,605
There is video of the incident on airline crew group. A baby stroller grabbed by a flight attendant from a mother who was told she could take it onboard. You see a unrelated male passenger is ready to fight a member of the crew. I am a firm belief that all the legacy airlines have gone to far and made a very stressful flying environment. From making customers pay for seat assignments and bags to crews that are frustrated all add of to a dangerous mix.
it seems clear that strollers are permitted to be checked in at gate
https://www.aa.com/i18n/travel-info/...on-baggage.jsp does not indicate that they can be taken onboard
It reads that the agent that said no to it being taken onboard was correct and that the gate agent should have checked it in and not suggested it could be taken on board
Apr 21, 2017, 7:00 pm
#5
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Posts: 9,916
Reading https://www.aa.com/i18n/travel-info/...g-children.jsp
it seems clear that strollers are permitted to be checked in at gate
https://www.aa.com/i18n/travel-info/...on-baggage.jsp does not indicate that they can be taken onboard
It reads that the agent that said no to it being taken onboard was correct and that the gate agent should have checked it in and not suggested it could be taken on board
it seems clear that strollers are permitted to be checked in at gate
https://www.aa.com/i18n/travel-info/...on-baggage.jsp does not indicate that they can be taken onboard
It reads that the agent that said no to it being taken onboard was correct and that the gate agent should have checked it in and not suggested it could be taken on board
Apr 21, 2017, 8:09 pm
#6
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Join Date: Jan 2002
Posts: 44,605
If it said "agent refused to allow passenger to board with oversized carry on" , what would be the reaction?
I have trouble linking this to forcibly removing a passenger from an aeroplane for no reason other than commercial expedience
Apr 21, 2017, 8:21 pm
#7
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Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
Everybody is going to look for a payout over every way overblown customer service slight.
Apr 21, 2017, 8:24 pm
#8
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Posts: 9,916
With information provided, there is nothing to clearly show that the agent did nothing more than their job after the gate agent failed to do theirs -- or that the stroller was supposed to be left at the door and the passenger was trying it on.
If it said "agent refused to allow passenger to board with oversized carry on" , what would be the reaction?
I have trouble linking this to forcibly removing a passenger from an aeroplane for no reason other than commercial expedience
If it said "agent refused to allow passenger to board with oversized carry on" , what would be the reaction?
I have trouble linking this to forcibly removing a passenger from an aeroplane for no reason other than commercial expedience
The OP's reason for posting is he/she felt that the AA crew acted in a way that caused the mother anxiety.
It's hard to tell without watching the video - but I read the OP believes "grabbing" the stroller away from the mother was not appropriate.
I hope you don't think forcibly grabbing something out of the mother's hands is OK?
Apr 21, 2017, 8:25 pm
#9
Join Date: Sep 2013
Posts: 401
There is video of the incident on airline crew group. A baby stroller grabbed by a flight attendant from a mother who was told she could take it onboard. You see a unrelated male passenger is ready to fight a member of the crew. I am a firm belief that all the legacy airlines have gone to far and made a very stressful flying environment. From making customers pay for seat assignments and bags to crews that are frustrated all add of to a dangerous mix.
I would have loved to see that white knight passenger assault a member of the flight crew.
Apr 21, 2017, 8:27 pm
#10
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Join Date: Jan 2002
Posts: 44,605
The OP's reason for posting is he/she felt that the AA crew acted in a way that caused the mother anxiety.
It's hard to tell without watching the video - but I read the OP believes "grabbing" the stroller away from the mother was not appropriate.
I hope you don't think forcibly grabbing something out of the mother's hands is OK?
It's hard to tell without watching the video - but I read the OP believes "grabbing" the stroller away from the mother was not appropriate.
I hope you don't think forcibly grabbing something out of the mother's hands is OK?
riiight - cost assaulting someone is really great
Apr 21, 2017, 8:30 pm
#11
Join Date: May 2014
Posts: 125
Reading https://www.aa.com/i18n/travel-info/...g-children.jsp
it seems clear that strollers are permitted to be checked in at gate
https://www.aa.com/i18n/travel-info/...on-baggage.jsp does not indicate that they can be taken onboard
It reads that the agent that said no to it being taken onboard was correct and that the gate agent should have checked it in and not suggested it could be taken on board
it seems clear that strollers are permitted to be checked in at gate
https://www.aa.com/i18n/travel-info/...on-baggage.jsp does not indicate that they can be taken onboard
It reads that the agent that said no to it being taken onboard was correct and that the gate agent should have checked it in and not suggested it could be taken on board
we have a stroller that is specifically designed to fit in an overhead compartment, but would obviously count against our carry on bag allotment. It is a fairly new stroller and have had somewhat aggressive attendants tell
us it's not allowed, but after showing them it is indeed not oversized and fits all carry on criteria we get an 'oh wow. Never seen one of those' moments
Apr 21, 2017, 8:32 pm
#12
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Posts: 9,916
Well, OP says the crew member "grabbed" the stroller from the mother - if that means she was holding it, and it was physically taken out of her hands without her consent - i.e. - "grabbed" then I am sure you would agree it was handled correctly?
Apr 21, 2017, 8:35 pm
#13
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Join Date: Jan 2002
Posts: 44,605
As I said - there is insufficient information to determine anything from the OP
Apr 21, 2017, 8:35 pm
#14
Join Date: May 2015
Location: San Clemente, CA
Posts: 165
The OP's reason for posting is he/she felt that the AA crew acted in a way that caused the mother anxiety.
It's hard to tell without watching the video - but I read the OP believes "grabbing" the stroller away from the mother was not appropriate.
I hope you don't think forcibly grabbing something out of the mother's hands is OK?
It's hard to tell without watching the video - but I read the OP believes "grabbing" the stroller away from the mother was not appropriate.
I hope you don't think forcibly grabbing something out of the mother's hands is OK?
Apr 21, 2017, 8:39 pm
#15
Join Date: May 2014
Posts: 125
It sounds like the mother already had some anxiety issues before she stepped on the plane. In all the times I have traveled with my small children, I was told that our umbrella strollers could be gate checked. I would never delude myself into thinking that being able to take up the jet way would mean I could carry it on the aircraft. Where on earth would someone think it would be stored? The captains closet?
They make strollers designed for overhead compartments. Can't comment if she had one or not.