Originally Posted by
elitetraveler
I think the point may be that the stroller was "grabbed" from the mother. Whether the passenger was right or wrong (see Dao vs. United Airlines) how the situation is handled does matter.
With information provided, there is nothing to clearly show that the agent did nothing more than their job after the gate agent failed to do theirs -- or that the stroller was supposed to be left at the door and the passenger was trying it on.
If it said "agent refused to allow passenger to board with oversized carry on" , what would be the reaction?
I have trouble linking this to forcibly removing a passenger from an aeroplane for no reason other than commercial expedience