beverage policy in coach for "short" flights
Aug 12, 2019, 8:23 pm
#122
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Aug 15, 2019, 4:26 pm
#123
In Memoriam, FlyerTalk Evangelist
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It's definitely creeping up. GSO-PHL is 365 miles, longer than the 318 miles of DCA-ALB mentioned above, and the crew frequently just serves water.
This is of course new, when I was flying Eagle in the 2000s even RDU-DCA at 227 miles and BOS-JFK at 187 miles got full beverage service. The planes are the same size, the crews are just lazier.
This is of course new, when I was flying Eagle in the 2000s even RDU-DCA at 227 miles and BOS-JFK at 187 miles got full beverage service. The planes are the same size, the crews are just lazier.
Sep 18, 2019, 11:14 am
#124
Join Date: Nov 2003
Location: Scottsdale, AZ, USA
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Flew AA 2063 LASPHX yesterday. Another flight where FA's announce that due to "possible" turbulence, there will only be water service on the 255 mile flight. Sitting in MCE, of course this was disappointing. Just prior to this announcement, Captain comes on PA, tells us it will be a smooth flight and seat belt sign is turned off. FA's did water service and then hawked the credit card deal.
I get it, safety first. But once again, a lazy crew.
I get it, safety first. But once again, a lazy crew.
Sep 18, 2019, 11:19 am
#125
Join Date: Nov 2018
Posts: 1,285
Flew AA 2063 LASPHX yesterday. Another flight where FA's announce that due to "possible" turbulence, there will only be water service on the 255 mile flight. Sitting in MCE, of course this was disappointing. Just prior to this announcement, Captain comes on PA, tells us it will be a smooth flight and seat belt sign is turned off. FA's did water service and then hawked the credit card deal.
I get it, safety first. But once again, a lazy crew.
I get it, safety first. But once again, a lazy crew.
Sep 18, 2019, 1:53 pm
#126
Join Date: Sep 2000
Location: DCA/IAD
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Depends on the whim of the flight crew. I was on a delayed shuttle flight (LGA-DCA) where the routing was vectored to be through some thunderstorms. Our filed flight plan was 8,000 feet which is very low! Our route got closed off by ATC and we sat for about an hour. New route was filed and flight crew again announced that owing to turbulence and our new routing being at 8,000 feet, there would be NO service in coach or first. And no Gogo.
Well, we took off and flew well abeam the thunderstorm activity. Our routing took us a good 30 to 40 miles off the New Jersey coast, across Delaware, over Salisbury, and into DCA. Cruising altitude.... 18,000 feet.
Just a bit higher than 8,000. And a very smooth ride.
No service in first or coach.
Well, we took off and flew well abeam the thunderstorm activity. Our routing took us a good 30 to 40 miles off the New Jersey coast, across Delaware, over Salisbury, and into DCA. Cruising altitude.... 18,000 feet.
Just a bit higher than 8,000. And a very smooth ride.
No service in first or coach.
Sep 18, 2019, 3:01 pm
#127
Join Date: Nov 2003
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I totally understand the safety first approach. Nobody wants anybody to get hurt. However, when the captain says something totally contrary to the flight attendant, I have an issue.
You can't say anything on the plane. Who knows what the repercussions would be? (Could the police be waiting for me?)
Writing to customer service does nothing. (We are sorry that you didn't get what you paid for. We will forward your letter to ((the department of laziness??))) We look forward to seeing you on board again soon.)
I guess I just wished somebody would act like they care.
You can't say anything on the plane. Who knows what the repercussions would be? (Could the police be waiting for me?)
Writing to customer service does nothing. (We are sorry that you didn't get what you paid for. We will forward your letter to ((the department of laziness??))) We look forward to seeing you on board again soon.)
I guess I just wished somebody would act like they care.
Sep 18, 2019, 4:57 pm
#128
Join Date: Sep 2010
Location: Las Vegas
Programs: BA Gold; Hilton Honors Diamond
Posts: 3,228
Flew AA 2063 LASPHX yesterday. Another flight where FA's announce that due to "possible" turbulence, there will only be water service on the 255 mile flight. Sitting in MCE, of course this was disappointing. Just prior to this announcement, Captain comes on PA, tells us it will be a smooth flight and seat belt sign is turned off. FA's did water service and then hawked the credit card deal.
I get it, safety first. But once again, a lazy crew.
I get it, safety first. But once again, a lazy crew.
My pet hate was always where the announcement would be made about turbulence and hence no service yet passengers in F would always be served. Presumably the first class cabin is a turbulence-free zone
Sep 20, 2019, 7:09 am
#129
Join Date: Jul 2006
Location: Philadelphia, PA
Programs: AA EXP
Posts: 509
PHL-RIC on the 18th. FA goes through cabin and asks all EXP what they want to drink after takeoff and if they want a snack pack. Everyone else offered a water service.
RIC-PHL on the 19th. Water? Biscoff? The end. We had a 20 minute hold time on the ground too, so not like we were in a rush.
RIC-PHL on the 19th. Water? Biscoff? The end. We had a 20 minute hold time on the ground too, so not like we were in a rush.
Sep 20, 2019, 10:22 am
#130
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Nov 19, 2019, 8:40 pm
#131
Join Date: Aug 2011
Location: DCA/CLT/HKG
Programs: AA EXP (Former US CP)
Posts: 731
Is it just me or do the OJ cuplets and mini water bottle service really only make an appearance on DFW/LAX L-AA routes that have competition from WN?
I just did DFW-AUS and AUS-DFW this past weekend and they announced that there was to be an "express beverage service" featuring water or OJ. Ditto for LAX-LAS last month. Yet, I haven't seen the water bottles or the cuplets on CLT-CHS/ILM/RDU/ATL or RDU-DCA. On all of those flights F was served and FAs announced it was to be a "no-service flight" due to the short duration.
Also, I seem to recall on flights in Y where there was also fresh food for purchase (1500+ miles), there was usually an additional coffee/tea/water service during pick-up after the first beverage and BOB service. I haven't seen that in a while. Was that always at the crew's discretion or has that been enhanced away?
I just did DFW-AUS and AUS-DFW this past weekend and they announced that there was to be an "express beverage service" featuring water or OJ. Ditto for LAX-LAS last month. Yet, I haven't seen the water bottles or the cuplets on CLT-CHS/ILM/RDU/ATL or RDU-DCA. On all of those flights F was served and FAs announced it was to be a "no-service flight" due to the short duration.
Also, I seem to recall on flights in Y where there was also fresh food for purchase (1500+ miles), there was usually an additional coffee/tea/water service during pick-up after the first beverage and BOB service. I haven't seen that in a while. Was that always at the crew's discretion or has that been enhanced away?
Nov 19, 2019, 10:21 pm
#133
Join Date: May 2011
Location: Hoboken, NJ
Programs: AA Gold
Posts: 194
Is it just me or do the OJ cuplets and mini water bottle service really only make an appearance on DFW/LAX L-AA routes that have competition from WN?
I just did DFW-AUS and AUS-DFW this past weekend and they announced that there was to be an "express beverage service" featuring water or OJ. Ditto for LAX-LAS last month. Yet, I haven't seen the water bottles or the cuplets on CLT-CHS/ILM/RDU/ATL or RDU-DCA. On all of those flights F was served and FAs announced it was to be a "no-service flight" due to the short duration.
Also, I seem to recall on flights in Y where there was also fresh food for purchase (1500+ miles), there was usually an additional coffee/tea/water service during pick-up after the first beverage and BOB service. I haven't seen that in a while. Was that always at the crew's discretion or has that been enhanced away?
I just did DFW-AUS and AUS-DFW this past weekend and they announced that there was to be an "express beverage service" featuring water or OJ. Ditto for LAX-LAS last month. Yet, I haven't seen the water bottles or the cuplets on CLT-CHS/ILM/RDU/ATL or RDU-DCA. On all of those flights F was served and FAs announced it was to be a "no-service flight" due to the short duration.
Also, I seem to recall on flights in Y where there was also fresh food for purchase (1500+ miles), there was usually an additional coffee/tea/water service during pick-up after the first beverage and BOB service. I haven't seen that in a while. Was that always at the crew's discretion or has that been enhanced away?
Nov 20, 2019, 1:39 am
#135
Join Date: Jul 2018
Location: SE Wisconsin
Programs: AA EXP, Hilton Diamond for Life
Posts: 337
If not automatically offered a double, I ask for it, and then I don’t worry so much about a second round.