beverage policy in coach for "short" flights
The last 3 times I flew SAT-DFW, they announced (and were enforcing) that coach would have only a choice of water or OJ because it was a short flight. This was with 3 different crews. When I inquired, one of the crews simply said it was because it was a short flight, but the other 2 said it was an actual policy change. The latter 2 crews happily got me a beverage of my choice after I mentioned I was EXP; the first crew did not.
Does anyone know if this is an actual change in policy? I hadn't seen this in years of flying this route weekly. (as an aside, this used to be an easy upgrade as an EXP, but lately it's been 50/50 at best, and I'm often number 4 or 5 on the list!) |
Originally Posted by scottmlew
(Post 28186688)
The last 3 times I flew SAT-DFW, they announced (and were enforcing) that coach would have only a choice of water or OJ because it was a short flight. This was with 3 different crews. When I inquired, one of the crews simply said it was because it was a short flight, but the other 2 said it was an actual policy change. The latter 2 crews happily got me a beverage of my choice after I mentioned I was EXP; the first crew did not.
Does anyone know if this is an actual change in policy? I hadn't seen this in years of flying this route weekly. (as an aside, this used to be an easy upgrade as an EXP, but lately it's been 50/50 at best, and I'm often number 4 or 5 on the list!) |
I've always had full service while flying AUS-DFW, and it would be even shorter than SAT-DFW.
What type of aircraft? Is it mainline? For AUS-DFW, I'm usually on an A321 with AA mainline crews. They do an awesome job to service the whole cabin on such a short flight. ^ |
Originally Posted by aztimm
(Post 28186879)
I've always had full service while flying AUS-DFW, and it would be even shorter than SAT-DFW.
What type of aircraft? Is it mainline? For AUS-DFW, I'm usually on an A321 with AA mainline crews. They do an awesome job to service the whole cabin on such a short flight. ^ |
Yes, it is a new policy on short flight to offer juice or water upon request.:o
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I have had 4 flights between AUS and DFW in the last 5 weeks or so. On all of them there was no service in Y. I was in F on all but one of them, so wasn't really affected, but did notice. In two cases they pre-announced there would be no service due to expected turbulence (even though the flights were smooth as glass), while on the others nothing was said and nothing was offered.
Long before the merger, the choices were limited to coffee, orange juice, and water in the mornings, but full service at other times. Now it appears they don't even bother at any time. Interesting that this is a formal policy change. Is this purely to save catering costs or is AA throwing a bone to the FAs to allow them more time to read magazines and gab? |
Here's the irony....on AUS-DFW (190 miles) on a mainline aircraft, the FAs have done a full drink service on the times I have taken it (granted, it's been a few years). For over 100 pax on board.
But on LGA/JFK-DCA (over 200 miles), on Eagle (45 pax), about 50% of the time, the FA says "there is not enough time for me to serve you safely on this flight." And then she sits in the jumpseat on her iPad the rest of the flight. Huh??? |
On my SAT-DFW flt today, they did a full service with time to spare...So it is inconsistent.
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So wouldn't flights be catered according to policy for service? if they're catered for full service, is full sevice the policy?
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its been like this on ORD-MKE for quite some time
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This is the official AA policy on beverage services in Main Cabin...
Up to 119 - Request Service: No formal service scheduled, individual water bottles and juice cups available upon request. 120 - 250 miles - Short Haul Beverage Service: Individual water bottles and juice cups EXCEPTION MARKETS that receive Beverage Service: DFW to/from AUS, HOU, IAH, OKC, SAT, TUL JFK to/from BOS, DCA LAX to/from LAS 251 to 699 miles - Beverage Service No food for sale 700 to 1,099 miles -Beverage/Snack Service Food for sale (A la cart snacks/snack boxes) 1,100 miles or more -Beverage Snack Service w/Marketplace Cart No food cart between 2001-0459 1,500 miles or more - Arrival Beverage Service |
Originally Posted by TheSkyGuy
(Post 28187803)
This is the official AA policy on beverage services in Main Cabin...
Seriously, thanks. ^ |
Originally Posted by TheSkyGuy
(Post 28187803)
This is the official AA policy on beverage services in Main Cabin...
Up to 119 - Request Service: No formal service scheduled, individual water bottles and juice cups available upon request. 120 - 250 miles - Short Haul Beverage Service: Individual water bottles and juice cups EXCEPTION MARKETS that receive Beverage Service: DFW to/from AUS, HOU, IAH, OKC, SAT, TUL JFK to/from BOS, DCA LAX to/from LAS 251 to 699 miles - Beverage Service No food for sale 700 to 1,099 miles -Beverage/Snack Service Food for sale (A la cart snacks/snack boxes) 1,100 miles or more -Beverage Snack Service w/Marketplace Cart No food cart between 2001-0459 1,500 miles or more - Arrival Beverage Service
Originally Posted by skylady
(Post 28187144)
Yes, it is a new policy on short flight to offer juice or water upon request.:o
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So, hit the call button and ask. If you are denied, mention the exception market to the FA and then file a complaint with AA noting the same. Only way they learn.
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Originally Posted by Often1
(Post 28188299)
So, hit the call button and ask. If you are denied, mention the exception market to the FA and then file a complaint with AA noting the same. Only way they learn.
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