Tripcase No Longer Including AA Itineraries? (14 Mar 2017)
Apr 19, 2017, 6:44 pm
#61
Join Date: Aug 2004
Programs: AA (EP), Hilton (Diamond), Marriott Bonvoy (Titanium)
Posts: 8,937
Do you see the new e-ticket under "Documents"? That's what I'm saying is missing for my trips. (The "Arranger Itinerary" is still there, and still updates live.)
Apr 19, 2017, 6:57 pm
#62
Join Date: Dec 2007
Location: FNT, but DTW if I can't help it
Programs: AAdvantage Former EXP/Current PLT / Total Rewards - Diamond / Hilton HHonors - Gold
Posts: 757
But when I look at the "Arranger Itinerary" there are 3 ticket #'s... The original, the auto-rebooked-after-schedule-change one, and the current one.
I never had anything called an "e-ticket" in the documents section, as the only thing I'd added to TripCase was the record locator and my last name.
Apr 19, 2017, 9:24 pm
#63
Join Date: Aug 2004
Programs: AA (EP), Hilton (Diamond), Marriott Bonvoy (Titanium)
Posts: 8,937
I'm not sure if this is what you're asking...
But when I look at the "Arranger Itinerary" there are 3 ticket #'s... The original, the auto-rebooked-after-schedule-change one, and the current one.
I never had anything called an "e-ticket" in the documents section, as the only thing I'd added to TripCase was the record locator and my last name.
But when I look at the "Arranger Itinerary" there are 3 ticket #'s... The original, the auto-rebooked-after-schedule-change one, and the current one.
I never had anything called an "e-ticket" in the documents section, as the only thing I'd added to TripCase was the record locator and my last name.
Apr 19, 2017, 9:37 pm
#64
Join Date: Dec 2007
Location: FNT, but DTW if I can't help it
Programs: AAdvantage Former EXP/Current PLT / Total Rewards - Diamond / Hilton HHonors - Gold
Posts: 757
In TripCase, under "Documents," there is the "Arranger Itinerary," and in the past, the actual e-tickets showed there. It was very nice, as you could see all e-tickets issued from the itinerary. These e-tickets showed each segment, the booking code, the taxes/fees detailed breakdown, etc. For example, an AA segment booked in business but upgraded to first using an AA SWU would show as being booked in A with a fare basis of "D/VIP." This is quite separate from the e-ticket number that appears in the "Arranger Itinerary." This was a very detailed view of the actual e-ticket. The fact that you do not see any e-tickets under "Documents" confirms what I've said.
Apr 19, 2017, 10:11 pm
#65
Join Date: Aug 2004
Programs: AA (EP), Hilton (Diamond), Marriott Bonvoy (Titanium)
Posts: 8,937
Apr 20, 2017, 11:20 am
#66
Join Date: Jan 2000
Location: SoCal to the rest of the world...
Programs: AA EXP with lots of BA. UA 2MM Lifetime Plat - No longer chase hotel loyalty
Posts: 6,699
On ticket re-issue these show up even if AA did the reissue (e.g. upgrades with miles or SWU) for the itins my agency books with Sabre. Shame my personal ones don't still
Apr 20, 2017, 2:33 pm
#67
Join Date: May 2016
Posts: 393
Big
Tried to unlink and re link an award ticket on a partner that was exchanged and now I can't link my booking.
Originally started using tripcase because of my virtuoso TA, then discovered the effectiveness of linking e-tickets. Now, back to square one. Why, AA, why?
Tried to unlink and re link an award ticket on a partner that was exchanged and now I can't link my booking.
Originally started using tripcase because of my virtuoso TA, then discovered the effectiveness of linking e-tickets. Now, back to square one. Why, AA, why?
Apr 20, 2017, 6:05 pm
#68
Join Date: Jan 2000
Location: SoCal to the rest of the world...
Programs: AA EXP with lots of BA. UA 2MM Lifetime Plat - No longer chase hotel loyalty
Posts: 6,699
Big
Tried to unlink and re link an award ticket on a partner that was exchanged and now I can't link my booking.
Originally started using tripcase because of my virtuoso TA, then discovered the effectiveness of linking e-tickets. Now, back to square one. Why, AA, why?
Tried to unlink and re link an award ticket on a partner that was exchanged and now I can't link my booking.
Originally started using tripcase because of my virtuoso TA, then discovered the effectiveness of linking e-tickets. Now, back to square one. Why, AA, why?
Apr 24, 2017, 6:12 pm
#70
Join Date: Sep 2011
Location: SNA
Programs: AA EXP, Hilton Diamond, Hyatt Globalist, IHG Plat, Marriott Gold, National EE
Posts: 1,204
Apr 27, 2017, 10:54 pm
#72
Join Date: Jan 2000
Location: SoCal to the rest of the world...
Programs: AA EXP with lots of BA. UA 2MM Lifetime Plat - No longer chase hotel loyalty
Posts: 6,699
I've sent DM's to the AA twitter team asking them to escalate this up the food chain. Suggest others do the same - may not change the decision but MAY get some voices heard.
I'd be fine in my AA profile having a security setting to "share reservations with 3rd parties" if the concern is security.
I'd be fine in my AA profile having a security setting to "share reservations with 3rd parties" if the concern is security.
May 1, 2017, 5:47 pm
#75
Join Date: May 2006
Location: SAN
Programs: Lots of faux metal
Posts: 6,425