Tripcase No Longer Including AA Itineraries? (14 Mar 2017)
Mar 20, 2017, 7:07 am
#16
Join Date: Dec 2010
Location: PA, NJ
Programs: DL FO MM, AA EXP MM, IHG Spire, Marriott Gold, HH Diamond, Hertz Presidents Circle
Posts: 282
FWIW, I have not had any problems adding previously booked trips and newly booked trips, but only when using my laptop (Windows based), For some reason I have never been able to add trips with their phone APP. I create a new trip name, then link the record locator, everything gets added, air, car and hotels. We use Concour for all reservations.
Mar 20, 2017, 8:21 am
#17
Original Member
Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Diamond
Posts: 14,640
Still not working for me on windows or app. Don't think it is a browser issue.
Interesting thing is that I was able to link a itinerary for travel this week but everything in the future doesn't work.
Interesting thing is that I was able to link a itinerary for travel this week but everything in the future doesn't work.
Mar 20, 2017, 8:45 am
#18
Join Date: Jun 2008
Location: PHL
Programs: AA EXP / HH Diamond
Posts: 592
FWIW, I have not had any problems adding previously booked trips and newly booked trips, but only when using my laptop (Windows based), For some reason I have never been able to add trips with their phone APP. I create a new trip name, then link the record locator, everything gets added, air, car and hotels. We use Concour for all reservations.
Using a work booking via Concur, no issues adding via "Link a trip" on AA.
Using an upcoming vacation, booked via AA.com, gives the "oops" error as above.
Mar 20, 2017, 9:15 am
#19
Join Date: Apr 2010
Location: ORD
Programs: AA, UA, GE
Posts: 5,123
I just tried to use TripCase for the first time. I get the "Oops" message when I plug in the record locator and last name.
When I forward the confirmation email to TripCase, the trip is successfully created except all the flights are duplicated. So a simple round trip with direct flights ends up as f flights, two outbound flights that are identical and two returns that are identical.
When I forward the confirmation email to TripCase, the trip is successfully created except all the flights are duplicated. So a simple round trip with direct flights ends up as f flights, two outbound flights that are identical and two returns that are identical.
Mar 20, 2017, 10:15 am
#20
FlyerTalk Evangelist
Join Date: Jul 2003
Location: jfk area
Programs: AA platinum; 2MM AA, Delta Diamond, Hilton Diamond
Posts: 10,291
I just tried to use TripCase for the first time. I get the "Oops" message when I plug in the record locator and last name.
When I forward the confirmation email to TripCase, the trip is successfully created except all the flights are duplicated. So a simple round trip with direct flights ends up as f flights, two outbound flights that are identical and two returns that are identical.
When I forward the confirmation email to TripCase, the trip is successfully created except all the flights are duplicated. So a simple round trip with direct flights ends up as f flights, two outbound flights that are identical and two returns that are identical.
[I got a confirming email from TRIPCASE.]
Last edited by nrr; Mar 20, 2017 at 10:20 am
Mar 20, 2017, 10:51 am
#21
Join Date: Sep 2011
Location: San Francisco, California USA (SFO)
Posts: 262
My newest itn purchased on aa.com on 3/14, gives me the "OOPS..." message noted in other posts; I login to tripcase, for the "link" tab, my last name is pre-filled, I enter the AA PNR (6 letters) and the "OOPS..." appears.
Older bookings are fully displayed.
Is there a way of emailing TRIPCASE?
Older bookings are fully displayed.
Is there a way of emailing TRIPCASE?
Last edited by vincepoy; Mar 21, 2017 at 2:21 pm
Mar 20, 2017, 10:54 am
#22
Join Date: Jan 2015
Location: KCGX
Posts: 144
I was able to link a recent booking made on Saturday, but it was made by a TA and not on AA.com. It populated the Arranger Itinerary but not eTickets (not my email on the reservation) but appears it is due to TA relationship as the TA logo is on the Arranger Itinerary.
Mar 20, 2017, 12:31 pm
#23
Join Date: Feb 2010
Location: SFO
Programs: AS MVP, Hyatt Globalist
Posts: 803
There was a way to write to them but I can't find it either. It should be [email protected] from my past emails.
Mar 20, 2017, 12:38 pm
#24
Join Date: May 2006
Location: SAN
Programs: Lots of faux metal
Posts: 6,425
I was able to link a recent booking made on Saturday, but it was made by a TA and not on AA.com. It populated the Arranger Itinerary but not eTickets (not my email on the reservation) but appears it is due to TA relationship as the TA logo is on the Arranger Itinerary.
When you book a trip for a traveler who doesn’t have a TripCase account, they will receive a confirmation email similar to this example. This email prompts travelers to find their travel details by creating a TripCase account, where they can easily access all information in one place. Agency, corporations, and suppliers are able to customize these emails with their logos, increasing their brand awareness. The itinerary confirmation email will include links to key travel documents such as the eTicket, eInvoice and itinerary. Once your travelers create their own TripCase account they will be able to access key travel documents and information at the tip of their fingers. Through TripCase, they can access eTickets, eInvoices and itineraries.
Last edited by skunker; Mar 20, 2017 at 1:49 pm
Mar 21, 2017, 11:41 am
#26
Join Date: May 2006
Location: SAN
Programs: Lots of faux metal
Posts: 6,425
Mar 22, 2017, 4:22 pm
#30
Join Date: May 2006
Location: SAN
Programs: Lots of faux metal
Posts: 6,425
No, pulling up the receipt does not display the SWU waitlist.
1) go to AA.com and open the trip in question
2) in another tab copy and paste the following https://www.aa.com/reservation/print...raryReceipt.do
See if that works.