Mixed cabin / class award issues, questions, discussion
May 24, 2020, 8:18 am
#212
Join Date: Nov 2012
Posts: 165
J Award available, but not showing when booking a connecting F Award
Apologies for the odd title, but I tried searching for an issue like this but was have a hard time describing it.
I have a roundtrip award on hold from PHL-ORD-HND and HND-ORD-PHL, booked in F. The outbound flight gave me the option of booking J for the PHL-ORD leg (the other flight is on JAL). But the return flight only gave me the option of Premium Economy on ORD-PHL.
But if I search just the ORD-PHL leg or the even the HND-ORD-PHL leg by itself I get the option of J! That seems very strange to me. Is there a way to get that last leg in J? Is that something I could call in have a CSR do?
Thanks!
I have a roundtrip award on hold from PHL-ORD-HND and HND-ORD-PHL, booked in F. The outbound flight gave me the option of booking J for the PHL-ORD leg (the other flight is on JAL). But the return flight only gave me the option of Premium Economy on ORD-PHL.
But if I search just the ORD-PHL leg or the even the HND-ORD-PHL leg by itself I get the option of J! That seems very strange to me. Is there a way to get that last leg in J? Is that something I could call in have a CSR do?
Thanks!
May 24, 2020, 8:46 am
#213
Join Date: May 2015
Location: WAS, SZX, HKG
Programs: AS MVP Gold 75K, CX Green
Posts: 735
This would seem like a Married Segments Control problem -J is only made available from ORD-PHL if it is booked with an international connection.
This is indeed quite strange as usually MSC does not apply to partner flights connections. Maybe just hold J HND-PHL online, and call in to inquire whether it is possible to upgrade HND-ORD to F?
This is indeed quite strange as usually MSC does not apply to partner flights connections. Maybe just hold J HND-PHL online, and call in to inquire whether it is possible to upgrade HND-ORD to F?
May 24, 2020, 10:16 am
#214
Join Date: Nov 2012
Posts: 165
This would seem like a Married Segments Control problem -J is only made available from ORD-PHL if it is booked with an international connection.
This is indeed quite strange as usually MSC does not apply to partner flights connections. Maybe just hold J HND-PHL online, and call in to inquire whether it is possible to upgrade HND-ORD to F?
This is indeed quite strange as usually MSC does not apply to partner flights connections. Maybe just hold J HND-PHL online, and call in to inquire whether it is possible to upgrade HND-ORD to F?
May 24, 2020, 5:37 pm
#215
Join Date: Jan 2002
Location: DCA/IAD/WAS
Programs: MAR AMB, WOH Explorist, AA EXP, UA 2P
Posts: 2,138
May 24, 2020, 6:58 pm
#216
Join Date: May 2002
Location: Arizona
Posts: 5,690
Welcome to the AA devaluation or enhancements that are described in multiple others threads. The fact you have a leg in F and premium Econ is amazing. Normally you can not get anything without a stupid layover of more than 10 hours or more and worse