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Mixed cabin / class award issues, questions, discussion

Mixed cabin / class award issues, questions, discussion

Old Jan 29, 20, 10:56 am
  #211  
 
Join Date: Mar 2008
Posts: 115
Thanks very much for your reply.
Bootman4U is offline  
Old May 24, 20, 8:18 am
  #212  
 
Join Date: Nov 2012
Posts: 147
J Award available, but not showing when booking a connecting F Award

Apologies for the odd title, but I tried searching for an issue like this but was have a hard time describing it.

I have a roundtrip award on hold from PHL-ORD-HND and HND-ORD-PHL, booked in F. The outbound flight gave me the option of booking J for the PHL-ORD leg (the other flight is on JAL). But the return flight only gave me the option of Premium Economy on ORD-PHL.

But if I search just the ORD-PHL leg or the even the HND-ORD-PHL leg by itself I get the option of J! That seems very strange to me. Is there a way to get that last leg in J? Is that something I could call in have a CSR do?

Thanks!
AnthonyGT is offline  
Old May 24, 20, 8:46 am
  #213  
 
Join Date: May 2015
Location: ORD, SZX, HKG
Programs: AA EXP, CX GR, AS MVP GLD
Posts: 533
This would seem like a Married Segments Control problem -J is only made available from ORD-PHL if it is booked with an international connection.

This is indeed quite strange as usually MSC does not apply to partner flights connections. Maybe just hold J HND-PHL online, and call in to inquire whether it is possible to upgrade HND-ORD to F?
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shd9 is offline  
Old May 24, 20, 10:16 am
  #214  
 
Join Date: Nov 2012
Posts: 147
Originally Posted by shd9 View Post
This would seem like a Married Segments Control problem -J is only made available from ORD-PHL if it is booked with an international connection.

This is indeed quite strange as usually MSC does not apply to partner flights connections. Maybe just hold J HND-PHL online, and call in to inquire whether it is possible to upgrade HND-ORD to F?
Yeah, that's what seemed weird. It's essentially available in every format except the roundtrip ticket. I'll give them a call as you suggested and see what happens. Thanks!
AnthonyGT is offline  
Old May 24, 20, 5:37 pm
  #215  
 
Join Date: Jan 2002
Location: DCA/IAD/WAS
Programs: MAR AMB, WOH Explorist, AA EXP, UA 2P
Posts: 1,985
Originally Posted by AnthonyGT View Post
Yeah, that's what seemed weird. It's essentially available in every format except the roundtrip ticket. I'll give them a call as you suggested and see what happens. Thanks!
I would book two one ways in this case and deal with the fees (or lack thereof).
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iadisgreat is offline  
Old May 24, 20, 6:58 pm
  #216  
 
Join Date: May 2002
Location: Arizona
Posts: 4,853
Welcome to the AA devaluation or enhancements that are described in multiple others threads. The fact you have a leg in F and premium Econ is amazing. Normally you can not get anything without a stupid layover of more than 10 hours or more and worse
Centurion is offline  

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