Jul 16, 2015, 2:58 pm
Last edit by: JDiver
This is the archived thread of older posts. The current thread is:
Post by brc757rr, July 2015:
Post by brc757rr, July 2015:
Originally Posted by AA policy regarding PDB
Pre-departure beverages are expected to be offered on all flights. On domestic flights, customers should be offered a beverage of choice. On international flights with bonded liquor, we offer a choice of orange juice, water, sparkling water, sparkling wine and mimosas and will fulfill requests for non alcoholic beverages of choice provided that supplies can be obtained without opening bonded carts and carriers. If pre-departure beverages cannot be served because of operational reasons, flight attendants are expected to apologize to customers and advise that beverages will be served as soon as possible after take off.
I was able to receive the exact language of the company policy from American Airlines today via Twitter regarding PDB's. I was actually quite impressed they followed up with me regarding a conversation that started a few days ago. I also received a nice note from Hector Adler who I also reached out to who said that pre-departure services were discussed at great length at a meeting late last week. Let's hope things begin to improve and if not we continue to press the FA's to follow company policy.
...
<content moved to top of wiki>
...
So there you have it.
...
<content moved to top of wiki>
...
So there you have it.
Originally Posted by RogerD408
Did a little searching on Twitter. A good hashtag could be just #PDBServed and the condition listed before that. So, something like:
@AmericanAir 08/18 AA123 ORG No #PDBServed
@AmericanAir 08/18 AA123 ORG Full #PDBServed
@AmericanAir 08/18 AA123 ORG Limited #PDBServed
This allows all PDB service to be posted, good, bad, and otherwise. This should show AA that we feel this is a desired service. Maybe if someone gets energetic, a summary post could be done, maybe weekly?
@AmericanAir 08/18 AA123 ORG No #PDBServed
@AmericanAir 08/18 AA123 ORG Full #PDBServed
@AmericanAir 08/18 AA123 ORG Limited #PDBServed
This allows all PDB service to be posted, good, bad, and otherwise. This should show AA that we feel this is a desired service. Maybe if someone gets energetic, a summary post could be done, maybe weekly?
ARCHIVE: Predeparture Drinks/Beverage (PDB) - When, What and Why Not?
Jul 27, 2017, 12:19 pm
#3946
Join Date: Nov 2016
Posts: 812
7/27:
AA588 DSM-PHX: Excellent service and full PDB.
AA1431 PHX-SEA: No PDB offered at all, even with a 10 minute delay at the gate to fix a seat in coach. Didn't even acknowledge the first class cabin until beverage service.
AA588 DSM-PHX: Excellent service and full PDB.
AA1431 PHX-SEA: No PDB offered at all, even with a 10 minute delay at the gate to fix a seat in coach. Didn't even acknowledge the first class cabin until beverage service.
Jul 27, 2017, 1:47 pm
#3947
Suspended
Join Date: May 2013
Location: NYC
Programs: DL Diamond, AAdvantage EXP, Hyatt Explorist, HHonors Diamond, Avis First
Posts: 7,344
Jul 27, 2017, 3:22 pm
#3948
Join Date: Apr 2012
Location: MIA
Programs: AA EXP (AC), DL G (SC), Bonvoy LTP, & IHG AMB
Posts: 1,798
Jul 27, 2017, 3:25 pm
#3949
Join Date: Apr 2006
Location: ASE
Programs: UA 1MM, AA1MM PLTPRO, Hertz PC, National EXC, Hyatt Explorist, Hilton/Marriott Gold, IHG Platinum
Posts: 3,357
7/25 DFW-ASE - Skywest CR7 - PDB of choice!
Jul 27, 2017, 8:54 pm
#3950
Join Date: Apr 2009
Programs: American EXP; British Airways Gold
Posts: 1,896
When I witness Flight Attendants that "text and talk" in the galley instead of greeting passengers and serving PDB's, my newspaper instantly goes up when I'm asked on the plane to "kindly put down your electronic device during the safety demonstration".
How about earning that pay raise y'all just got?
Jul 28, 2017, 5:37 pm
#3951
Join Date: Oct 2013
Location: Phoenix
Programs: AA EXP, Hilton Diamond
Posts: 35
7/27: Flight# 0614 SJC-PHX LUS - Full PDB Choice even though flight arrived 1.5 hours late from PHX (quick 35 min turn with deplaning and boarding ^).
Spoke to FC FA and he confirmed the handbook states PDB service - He also stated that I must be referring to the LAAzy FA's who do the bare minimum.
Spoke to FC FA and he confirmed the handbook states PDB service - He also stated that I must be referring to the LAAzy FA's who do the bare minimum.
Jul 28, 2017, 8:10 pm
#3952
Join Date: Jul 2017
Programs: AA EXP and Marriott Plat... Others as well
Posts: 1
That's it. I've read this forum for a long time and sat quiet. I just created an account to voice my frustration in the inconsistency with the PDBs and the FAs in general. On 2666 DFW to TPA in F row 6. PDB offered after the door closed to the rows 3 and 4. No apology to rows 5 and 6. One person asked and they said there was no time for a drink for rows 5 and 6. Exactly 1 hour into the flight I was finally served a drink in row 6 (after most of coach already has a drink). The FA in F is just lazy. Embarrassing for AA in the lack of consistency and events like this are why I'll leave for another airline or look into Netjet etc. as we grow.
Jul 28, 2017, 8:36 pm
#3953
Join Date: Jan 2006
Location: lax
Posts: 3,888
That's it. I've read this forum for a long time and sat quiet. I just created an account to voice my frustration in the inconsistency with the PDBs and the FAs in general. On 2666 DFW to TPA in F row 6. PDB offered after the door closed to the rows 3 and 4. No apology to rows 5 and 6. One person asked and they said there was no time for a drink for rows 5 and 6. Exactly 1 hour into the flight I was finally served a drink in row 6 (after most of coach already has a drink). The FA in F is just lazy. Embarrassing for AA in the lack of consistency and events like this are why I'll leave for another airline or look into Netjet etc. as we grow.
Jul 28, 2017, 10:27 pm
#3954
Join Date: Sep 2002
Location: District of Columbia
Programs: AA ExecPl, AT Gold, Hyatt Globalist, IHG Diamond, Hilton Diamond, National
Posts: 2,440
Really? I've been offered PDBs a number of times after the door is closed. The glasses have been collected before takeoff.
Jul 29, 2017, 5:53 pm
#3955
Join Date: Mar 2010
Location: DEN
Programs: Double OWE (AA EXP, QF Plat), FI Gold
Posts: 1,887
AA940 Standard J PBD, but the FA came through asking, "Would you like a Pre departure?" Very brusquely, I might add, but interesting that she used our terminology.
Jul 29, 2017, 8:50 pm
#3956
Join Date: Jun 2005
Location: Bloomfield, NJ
Programs: UA Gold, Million Miler, Marriott platinum, lifetime platinum
Posts: 974
I just purchased my first ticket in AA in close to 20 years.......bought it in first on a very short flight - MIA MCO, on a 767. Flight is a week from Monday. Can't wait to see what happens!
I'm expecting the worse.
I'm expecting the worse.
Jul 30, 2017, 6:06 am
#3957
FlyerTalk Evangelist
Join Date: May 2012
Location: MCO
Programs: AA, B6, DL, EK, EY, QR, SQ, UA, Amex Plat, Marriott Tit, HHonors Gold
Posts: 12,809
PDBs on this route are very hit or miss. I would put it near a 50/50 probability. Depends on the crew, but the lAAzy ones will use the excuse of not being able to maneuver through the aisles on the 767 during boarding.
Jul 30, 2017, 6:34 am
#3958
Join Date: May 2001
Location: PHL
Programs: AA CK, DL GM, Bonvoy Ambassador, HH DIA
Posts: 187
2399 (SNA-PHX) on 28 July, no pre departure beverage at all (no water). but I did get to see FAs texting, eating food from the snack basket, and drinking the water that would have been lovely to have been drinking.
Jul 30, 2017, 7:10 am
#3959
Join Date: Dec 2016
Programs: AAdvantage, Skymiles
Posts: 156
AA220 (DFW - AMS) water and OJ only. Plausible excuse due to maintenance delay causing the boarding to be rushed.
Jul 30, 2017, 9:56 am
#3960
Join Date: Apr 2017
Location: WAS
Programs: Free Agent
Posts: 1,757
AA119 DFW-OGG. Champagne, mimosas or OJ. Happy to start this vacation with champagne, so didn't inquire further.