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Aug 20, 2016, 2:50 pm

#496

chinafish

Join Date: Dec 2015

Posts: 121

We pushed back. Then captain is now saying we won't be flying soon. Update in another 40 mins. Captain will taxi to runway to chance it instead of returning to gate. Estimated departure 5:30pm....

I'll call AA now...

Aug 20, 2016, 2:53 pm

#497

SpammersAreScum

Join Date: Jun 2014

Location: TPA

Programs: BA Silver; Hilton Gold; IHG Diamond Ambassador; Marriott Gold

Posts: 2,811

Quote:

Originally Posted by SpammersAreScum

Yeah, latest is depart 5:31 arrive 6:54, so a rebook is definitely in order. I'd suggest calling AA while waiting on the plane, if possible.

Quote:

Originally Posted by chinafish

FlightAware showed 5:31 40 minutes ago, hence my "1-hr wait"; I'm surprised your captain just told you.

Aug 20, 2016, 3:02 pm

#498

chinafish

Join Date: Dec 2015

Posts: 121

HELP!!
I have a UK mobile phone and I tried to dial their 1 800 433 7300 number and it came up unrecognised.

What number do I need to dial? Any extra prefixes or do I need to cut off any numbers?

Thank you!!!!

Aug 20, 2016, 3:06 pm

#499

rjw242

Join Date: Jul 2010

Location: SFO

Programs: AA EXP

Posts: 5,270

Quote:

Originally Posted by chinafish

UK numbers: 0844-369-9899, 0207-660-2300

Aug 20, 2016, 3:12 pm

#500

chinafish

Join Date: Dec 2015

Posts: 121

Nevermind.... DC air traffic control says we're not going anywhere until earliest 6:30pm.

So I'll contact ground staff and try to call from a land line or something....

Aug 20, 2016, 3:15 pm

#501

rjw242

Join Date: Jul 2010

Location: SFO

Programs: AA EXP

Posts: 5,270

Quote:

Originally Posted by chinafish

Nevermind.... DC air traffic control says we're not going anywhere until earliest 6:30pm.

So I'll contact ground staff and try to call from a land line or something....

Might be something the Twitter Team can help with (perhaps at least by holding a seat for you on a later flight).

Aug 20, 2016, 3:23 pm

#502

chinafish

Join Date: Dec 2015

Posts: 121

What a turn of events. We're talking off in 15 mins.

And the UK helpline told me my ORD LHR flight is booked on etihad stock so I need to call them.

*Head desk*

Aug 20, 2016, 3:33 pm

#503

SpammersAreScum

Join Date: Jun 2014

Location: TPA

Programs: BA Silver; Hilton Gold; IHG Diamond Ambassador; Marriott Gold

Posts: 2,811

FlightAware is predicting 5:36 - 6:59. Typical flight times have been more like 1:40, and with the indirect route that's planned...

Ouch. Perhaps the Twitter suggestion would work better?

ETA: And, they're off! ETA 7:02.

Aug 20, 2016, 3:49 pm

#504

fordan

Join Date: Nov 2007

Location: Philadephia, PA

Programs: AA Platinum, Marriott Titanium/Lifetime Titanium, Hyatt Globalist, UA Silver, Hilton Gold, Hertz 5*

Posts: 477

Quote:

Originally Posted by rjw242

I wouldn't call a 3-hour connection "tight" by any means; to me that's leaving a perfectly reasonable (even slightly long) cushion for delays. It's ridiculous that the agent wouldn't check the bag through, considering both flights are on AA.

Quote:

Originally Posted by ACA321

I'm with you though- I do think the agent should have been able to through-check the bag. Last month a colleague of mine was able to check his bag through CLT-MAD-FRA, when the MAD-FRA was on a separately purchased Iberia ticket.

Which is allowed since AA will do that for OneWorld carriers (of which Etihad isn't one). I suspect your colleague had issues on his return flight if it was the same path reversed since I think all the OW carriers except AA have stopped doing this.

Aug 20, 2016, 4:14 pm

#505

SpammersAreScum

Join Date: Jun 2014

Location: TPA

Programs: BA Silver; Hilton Gold; IHG Diamond Ambassador; Marriott Gold

Posts: 2,811

Quote:

Originally Posted by fordan

I'd consider it tight since it's on two itineraries, even for AA/AA connections since you'll need to manually trigger any needed rebookings. And in this case it seems that it's an AA to an EY-marketed/AA-operated flight.

Which is allowed since AA will do that for OneWorld carriers (of which Etihad isn't one). I suspect your colleague had issues on his return flight if it was the same path reversed since I think all the OW carriers except AA have stopped doing this.

Etihad was just the ticketing agent for the second segment, just to add to the complexity. Both flights are AA-marketed. So there's no excuse for not checking through, but we've seen other reports of clueless AAgents refusing.

Yes, just about all the others now refuse to check through; apparently MH is an exception, and oddly no-one seems to know about JL.

Update: Now that I do the math, I have to think that the 6:59 and 7:02 ETA's were completely bogus. It's currently showing 6:15, which makes a lot more sense.

Last edited by SpammersAreScum; Aug 20, 2016 at 4:58 pm

Aug 20, 2016, 5:29 pm

#506

chinafish

Join Date: Dec 2015

Posts: 121

And.... We landed in ORD about 7 mins ago... Exactly 6:20pm in fact. Which means I've missed the 60 min requirement for international baggage.

And we're waiting on a holding pad because we haven't got a gate... The captain had made excellent time in the air and therefore gate is not yet ready for us.

Aug 20, 2016, 5:37 pm

#507

SpammersAreScum

Join Date: Jun 2014

Location: TPA

Programs: BA Silver; Hilton Gold; IHG Diamond Ambassador; Marriott Gold

Posts: 2,811

Quote:

Originally Posted by chinafish

For what it's worth, AA 46 has slipped to 7:45. Good luck with finding a gate and an understanding checkin agent.

If the suitcase is close to carryon size, and no issues with the contents, maybe you could get it through TSA and gate-check it?

Also: Based on recent history, looks like AA 46 will depart from the far end of the K concourse.

Last edited by SpammersAreScum; Aug 20, 2016 at 5:44 pm

Aug 20, 2016, 5:42 pm

#508

chinafish

Join Date: Dec 2015

Posts: 121

I have 1 carry on size which had been gate checked. The one that I had checked properly was a full sized suitcase.

Thanks for the well wishes. Still stuck waiting for a gate. Is there any chance of finding out availability for the AA98 or is that info now not available publicly?

Aug 20, 2016, 5:50 pm

#509

SpammersAreScum

Join Date: Jun 2014

Location: TPA

Programs: BA Silver; Hilton Gold; IHG Diamond Ambassador; Marriott Gold

Posts: 2,811

Quote:

Originally Posted by chinafish

AA will still sell an econ seat but not business/first; seat map -- for what it's worth -- shows two (MCE) seats available: 16C / 16D.

Aug 20, 2016, 5:50 pm

#510

chinafish

Join Date: Dec 2015

Posts: 121

OK just found the seatmap for AA98 on the AA site. Just hope they'll be able to rebook me.

This is my first time traveling alone in a very long time, and the first time away from my toddler son. I'm worried in my emotional state I'll muck it up and blow my chances of getting home today. The last thing I want us stuck in ORD overnight. Sorry for all the questions but I don't think I'm quite thinking straight right now...

Thank you to all of you who contributed and provided information. I'm forever grateful.

Ooh We have a gate!!!