ThreeJulietTango

I don't believe any airline keeps spare crews at outstations. They would be needed so rarely that it couldn't justify the cost.

In my experience, people don't put up much resistance during heavy IROPS because of the physical and emotional toll just getting to the rebooking line takes on someone.

Alex_I

Yes, there were massive delays on July 30 for other incoming flights to RDU as well. AA also cancelled the last flight JFK-RDU. Whatever was going on in Raleigh, DL did not cancel a single flight ATL->RDU.
A couple weeks ago AA was having computer problems in RDU and DL guys told me that it was related to the server at the airport. DL had similar issues at RDU in the past. They had to call passengers alphabetically to board... But again, that were airline problems.

orvando

was in PHL all day trying to get to my grandfather's memorial service in PIT, didn't make it. bad weather day nationally; i know these things can happen. but i felt for others...each time my flight (2x) was cancelled, gate agents essentially refusing/unable (not sure which) to provide information on causation or assist with rebooking...WHY NOT?!? they just hand out "the flyer" with the OSO phone number and direct people to the customer service desk (which, in Terminal B, had 2 agents at 1 desk for a 16-gate all-AA terminal). families with elderly parents and young children wrapped in endless queues while on endless hold on the phone. i'm not complaining for myself - i was alone today and have the AAngels in the Admirals Club. but days like these just make me mad at AA on behalf of the general public. i saw total abuse by neglect today, and this seems to be triggered TOO OFTEN, on any day it rains hard enough in enough places. i'm not writing to seek solutions - just to ask, has anyone had an airport day like this that made you not want to fly for a long time? and how did you recover? tonight, i feel genuinely sad that i've spent so much time and treasure supporting this company and its predecessors.

Alex_I

- This sounds like one of the days at PHL when USAir was still flying separately. I still remember one of such 6 hr delay when I was flying Y on USAir with no AAngels to help. You description of PHL is quite accurate except all shops were closed by 11 pm and my flight did not depart till 3 am. That delay alone cause me to actively avoid any USAir flights for two years ... till they merge with AA and I had no choice. I still trying to avoid flying through USAir hubs though.

PaulInTheSky

I don't even know how to categorize this post, as it is the combination of IRROPs, Elite Recognition, and accommodation. It definitely shows the inept of the Parker Management to this new merged airline.

LAX-BUF, via PHX and CLT.

1. Gate check LAX-LAS, broke the carry-on.

2. At PHX AC, PHX-CLT equipment swap, and aircraft serving. AAngel mentioned she wouldn't have sent me for flights that will misconnect. I asked if I could get the hotel accommodation if I opted to fly out of PHX next day. Her version: Not empowered to do so; GA Version: Send him to the flight, he would be accommodated. Note: PHX AAngel talked to GA, she couldn't even name me as 'EXP'. Please, no more CPs, learn the AA status level.

3. Misconnect in CLT. During the flight, no information given by the Captain/FA, told to talk to GA in ground. Upon landing, FA asked for non-connecting pax to wait for other connecting pax to get off first. GA didn't even bother to direct us to the connecting gate. Didn't even care if we make our flights or not.

4. AA - Blamed everything for weather. Went to CLT AC. AAngel didn't even look at my PNR then blamed it was due to weather, so no hotel accommodation could be made. I told her it was aircraft servicing, she looked it over, shrugged, and printed me a hotel voucher. No food voucher. Didn't ask, because AC was about to close.

5. Next day, BP barcode didn't scan at Pre-Check. Kiosk didn't recognize my reservation. AA Priority check-in agents gave us all the attitude. Waited for 25min to get the new BP.

Is this is the new AA?

Look, I would have just opted for LAX-ORD leg to avoid all the LUS crap if it it weren't operated by 788.

arlflyer

Definitely agree that ops has been a real sore spot lately. However, I do not think that is a Parker thing; it is a merger integration thing IMO. I flew PMAA and Parker's PMUS for many years, and they each operated more smoothly in my experience than the combined venture now is. Now it is just a case of so many planes, all operating at so close to max capacity, that there just is not the slack in the system that there used to be.

JonNYC

Agree, with a thread covering same as well:
http://www.flyertalk.com/forum/ameri...er-thread.html

orvando

I guess i've never questioned the practice for a long time with help available at the Clubs, but why is it that AA gate agents (whether standing idly, or working on a system computer, but not tending to a pending boarding) flatly refuse to help with IROPS issues when they occur? Is management telling them not to do so? Do they not have a full set of tools to deal with rebookings (doesn't seem to be the case)? I just don't get it.

MrAndy1369

What's wrong with the 788? LAX-ORD isn't that long; it's not even a transcon.

greg0ire

Hi all,

My sister and her family have been stuck in the airplane at the gate for a while now...thankfully in F. They weather is preventing them from leaving for CDG. Please remind me of the law for deplaning. The plane hasn't moved from the gate, but the door is closed. Thanks!

MSPeconomist

After three hours, passengers generally must be permitted to deplane or the USA DOT can impose heavy fines on the operating carrier.

In some cases, the airline announces that you can leave the aircraft but then you will/may not be ablle to get back on it if the flight is going to depart.

IIRC there are also some vague comfort requirements, such as water, AC/heat, functioning lavatories, etc.

greg0ire

They are finally pushing back. Thank you for the quick response.

greg0ire

False alarm. They are still there.

MiamiAirport Formerly NY George

The weather is really bad in Miami & likely the ramps have been closed due to lightening strikes. So deplaning is not an option. Unless the weather clears the flight could eventually get cancelled:

ESpen36

If the jetbridge has already been retracted, chances are they cannot move it again while the ramp is closed. (in order to protect the workers who operate the jetbridge and surrounding ground area)

Sit tight and wait for further developments.