Last edit by: Prospero
American Airlines ConciergeKeySM / "CK" Program (by invitation only)
(Includes Executive Platinum status and Admirals Club membership)
NOTE: For questions such as "How can I get Concierge Key?" or "This is my spend: will I get CK?" Please refer to the How do I make / making AA Concierge Key / ConciergeKey / CK?thread
Also see AA Concierge Key invitations / renewal for 2019 status (out early 12/2018).
13 Apr 2020: AAdvantage extends CK status is extended automatically until Jan 31, 2022.
"The ConciergeKey Program is an exclusive program that American Airlines has for our very top customers. This is by invitation only and a very exclusive club." (Billy Sanez for AA)
ConciergeKey Services are provided to a select group of VIPs to facilitate travel on AA. The program is offered on an invitation basis only and is targeted at customers who control travel policy for large organizations. Customers who generate a high amount of revenue for AA may also be invited into this program (possibly those who spend upwards of US$60k a year on travel with AA).
Services provided include airport escorts and pre-boarding (seems variable, more likely during OSO?); assistance with flight changes, seat changes, and upgrade requests via their own dedicated telephone line. In addition, there is the ability to communicate directly with ConciergeKey associates via a dedicated email address. ConciergeKeySM representatives will also monitor day of travel of ConciergeKey members and will proactively reroute or rebook travel when necessary. ConciergeKey status allows check-in at First Class counters, as well as access to elite lines through security at certain airports. Miles and copay upgrades with copay waived.
ConciergeKey is now a distinct elite tier, above Executive Platinum. ConciergeKey benefits include membership to the Admirals Club, international miles upgrades with copayment waived, as well as two additional System-Wide Upgrades (SWU's) as part of CK membership.
CK members have access to Flagship Check-in on any flight, and CK will have Flagship Lounge access when flying a OneWorld airline.
As of 1 Jan 2017, Concierge Key members have upgrade requests prioritized over all other tiers: CK members have an upgrade window of (up to) 120 hours (Executive Platinum member's will retain the 100 hour upgrade window). CK members will board ahead of other passengers.
Regarding Concierge Key tier benefits coming in 2017, please see: New Concierge Key Benefits for 2017: New CK Elite Status Tier
Please: do respect members' privacy by refraining from asking for overly personal information and details relating to ConciergeKey membership or nomination. If your question receives no response, consider the member chooses not to reply, as is his/her right.
Boarding Area's AAdvantageGeek's blog shows the card and documents here.
Previous threads:
ConciergeKey AA Premium Service (ARCHIVED)
ARCHIVED: AA Concierge Key / ConciergeKey / CK (2014 consolidated)
Updated 18 Aug 2019 by ikwia to reflect CK being a distinct elite tier and to clarify the FL access requirement
Updated 25 Jul 2017 by JDiver
(Includes Executive Platinum status and Admirals Club membership)
NOTE: For questions such as "How can I get Concierge Key?" or "This is my spend: will I get CK?" Please refer to the How do I make / making AA Concierge Key / ConciergeKey / CK?thread
Also see AA Concierge Key invitations / renewal for 2019 status (out early 12/2018).
13 Apr 2020: AAdvantage extends CK status is extended automatically until Jan 31, 2022.
"The ConciergeKey Program is an exclusive program that American Airlines has for our very top customers. This is by invitation only and a very exclusive club." (Billy Sanez for AA)
ConciergeKey Services are provided to a select group of VIPs to facilitate travel on AA. The program is offered on an invitation basis only and is targeted at customers who control travel policy for large organizations. Customers who generate a high amount of revenue for AA may also be invited into this program (possibly those who spend upwards of US$60k a year on travel with AA).
Services provided include airport escorts and pre-boarding (seems variable, more likely during OSO?); assistance with flight changes, seat changes, and upgrade requests via their own dedicated telephone line. In addition, there is the ability to communicate directly with ConciergeKey associates via a dedicated email address. ConciergeKeySM representatives will also monitor day of travel of ConciergeKey members and will proactively reroute or rebook travel when necessary. ConciergeKey status allows check-in at First Class counters, as well as access to elite lines through security at certain airports. Miles and copay upgrades with copay waived.
ConciergeKey is now a distinct elite tier, above Executive Platinum. ConciergeKey benefits include membership to the Admirals Club, international miles upgrades with copayment waived, as well as two additional System-Wide Upgrades (SWU's) as part of CK membership.
CK members have access to Flagship Check-in on any flight, and CK will have Flagship Lounge access when flying a OneWorld airline.
As of 1 Jan 2017, Concierge Key members have upgrade requests prioritized over all other tiers: CK members have an upgrade window of (up to) 120 hours (Executive Platinum member's will retain the 100 hour upgrade window). CK members will board ahead of other passengers.
Regarding Concierge Key tier benefits coming in 2017, please see: New Concierge Key Benefits for 2017: New CK Elite Status Tier
Please: do respect members' privacy by refraining from asking for overly personal information and details relating to ConciergeKey membership or nomination. If your question receives no response, consider the member chooses not to reply, as is his/her right.
Boarding Area's AAdvantageGeek's blog shows the card and documents here.
Previous threads:
ConciergeKey AA Premium Service (ARCHIVED)
ARCHIVED: AA Concierge Key / ConciergeKey / CK (2014 consolidated)
Updated 18 Aug 2019 by ikwia to reflect CK being a distinct elite tier and to clarify the FL access requirement
Updated 25 Jul 2017 by JDiver
AA Concierge Key / ConciergeKey / CK members lounge (master thread)
#2116
Join Date: Aug 2014
Programs: AA CK, UA 1K, Hilton Diamond, Marriot Plat, Hyatt Globalist
Posts: 161
I agree that those of us who were cut may vote with our feet (or wings as the case may be) however, it came so late this year. I for one already had 7 trips booked in March as well as April and May travel so it would have been too late to have tried to use that UA status match at this point. They got us hooked. And as mentioned below, now that we are flying again, a lot of us are near EP status already.
#2117
Join Date: Dec 2018
Location: DFW
Programs: AA ConciergeKey, Marriott Ambassador Elite
Posts: 365
For those of us who didn’t get renewed but have recently started to resume our ‘typical’ travel spend, I hope you ask them to increase the frequency of the rolling review for this year. I finished last qualification year with only ~450k LPs…. But am already at ~300k this qualification year. (I know this is still peanuts to some of you… cough cough… Snydert )
Seems there are many of us that are rapidly resuming pre-2020 travel / spend levels… and (albeit anecdotal) in my 6 flights this month, I’ve seen more people with CK tags who also were not renewed than those that boarded with CK (i.e., were renewed).
Hoping they review quarterly this year (I think in the past it was just 2x a year?)
Seems there are many of us that are rapidly resuming pre-2020 travel / spend levels… and (albeit anecdotal) in my 6 flights this month, I’ve seen more people with CK tags who also were not renewed than those that boarded with CK (i.e., were renewed).
Hoping they review quarterly this year (I think in the past it was just 2x a year?)
#2118
Join Date: Mar 2005
Programs: UA 1K and PP, AA PPro (3MM, former CK), Marriott Ambassador and LTT, Uber One
Posts: 1,348
Agree. Yes, CKs get treated well, and sometimes, never recognized at all, but definitely not worth going out of the way to obtain non-organically. As FlyerTalkers, we have the knowledge and experience to handle IRROPs well, that mostly mitigate any additional CK benefits.
#2119
formerly wchinchen
Join Date: Sep 2013
Location: Honolulu
Programs: AA CK, UA 1K, Hyatt Globalist
Posts: 1,290
I respectfully, but strongly, disagree about the IROPS handling, especially for (potential) CKs who fly a lot of domestic segments. Making "impossible" connections and the ability to be booked onto a new flight of your choosing, even if already oversold, are huge benefits in my experience, and the ability to get someone on the phone in a few minutes instead of a few hours is critical to adjusting travel during systemic IROPS. Of course, YMMV.
However, for travelers thinking of obtaining CK and have the assumptions that IRROPs is magical and automated with CK, I want to dispel that myth. Only once have I received a proactive call to change my flight. I do get emails indicating flight change from the CK manager. Every other time I had to call in to make sure I get the last seat on the next available AA flight or find available flights before the remaining future flights are bought out by the remaining displaced passengers. Most of time, I had to purchase on AS/UA/DL to get me to my destination in a timely manner. For example, a HNL-DFW that goes mechanical is a disaster to get a timely flight.
#2120
Join Date: Mar 2005
Programs: UA 1K and PP, AA PPro (3MM, former CK), Marriott Ambassador and LTT, Uber One
Posts: 1,348
If it results in a sufficient delay, then it should be easy to get rebooked on the next flight, subject to the caveats above.
#2121
Join Date: Aug 2003
Location: Mesilla, NM
Programs: DL DM 4.7 MM MQM Marriott Ambassador Lifetime Titanium AA CK
Posts: 2,714
I made it but just retired
I made CK because of work last year including training a replacement me for me. So given that I have CK for this year and will not make it next year how should I best take advantage this assume gift in the 1st year of retirement for my wife and I. Thanks for the input.
#2122
Join Date: Jan 2011
Location: STL/ORD/MCI/SAN
Programs: AA CK MM, AC SE100K, BA Gold, UA 1K, DL Plat, Hyatt Globalist, Hilton Diamond, Marriott Platinum
Posts: 1,989
For someone who is retired and plans not to be renewed, I think the best advice would be to book the absolute cheapest economy tickets you can find and enjoy the top upgrade priority. You’ll have access to the Flagship Lounge domestically. Waved copays on mileage upgrades (if you’re doing longhaul international, for example) is a nice feature also.
Most of us who are CK ideally want to keep requalifying, so we continue to buy expensive F/J tickets. If you don’t care about trying to keep earning the status, or you don't think you want to spend your retirement funds on it, I’d be frugal and just enjoy the top tier benefits while they last!
#2123
Join Date: Aug 2003
Location: Mesilla, NM
Programs: DL DM 4.7 MM MQM Marriott Ambassador Lifetime Titanium AA CK
Posts: 2,714
metallo, thank you for your advice. 2 question.
1. I assume that Basic Eco does not qualify for upgrades with CK.
2. For international using points for say PE I assume that cash upgrades are not available either.
Thanks.
1. I assume that Basic Eco does not qualify for upgrades with CK.
2. For international using points for say PE I assume that cash upgrades are not available either.
Thanks.
Congrats! A lot of the personalized assistance is great, particularly the tarmac transfers and IROPS handling. You’re also fairly guaranteed to get through to a U.S. based human being right away when you call the CK line, and you can even email them if you can’t or don’t want to make a phone call (they typically respond to emails in less than an hour).
For someone who is retired and plans not to be renewed, I think the best advice would be to book the absolute cheapest economy tickets you can find and enjoy the top upgrade priority. You’ll have access to the Flagship Lounge domestically. Waved copays on mileage upgrades (if you’re doing longhaul international, for example) is a nice feature also.
Most of us who are CK ideally want to keep requalifying, so we continue to buy expensive F/J tickets. If you don’t care about trying to keep earning the status, or you don't think you want to spend your retirement funds on it, I’d be frugal and just enjoy the top tier benefits while they last!
For someone who is retired and plans not to be renewed, I think the best advice would be to book the absolute cheapest economy tickets you can find and enjoy the top upgrade priority. You’ll have access to the Flagship Lounge domestically. Waved copays on mileage upgrades (if you’re doing longhaul international, for example) is a nice feature also.
Most of us who are CK ideally want to keep requalifying, so we continue to buy expensive F/J tickets. If you don’t care about trying to keep earning the status, or you don't think you want to spend your retirement funds on it, I’d be frugal and just enjoy the top tier benefits while they last!
#2124
Join Date: Nov 2022
Programs: Frequent AA Flyer
Posts: 154
Congrats! A lot of the personalized assistance is great, particularly the tarmac transfers and IROPS handling. You’re also fairly guaranteed to get through to a U.S. based human being right away when you call the CK line, and you can even email them if you can’t or don’t want to make a phone call (they typically respond to emails in less than an hour).
For someone who is retired and plans not to be renewed, I think the best advice would be to book the absolute cheapest economy tickets you can find and enjoy the top upgrade priority. You’ll have access to the Flagship Lounge domestically. Waved copays on mileage upgrades (if you’re doing longhaul international, for example) is a nice feature also.
Most of us who are CK ideally want to keep requalifying, so we continue to buy expensive F/J tickets. If you don’t care about trying to keep earning the status, or you don't think you want to spend your retirement funds on it, I’d be frugal and just enjoy the top tier benefits while they last!
For someone who is retired and plans not to be renewed, I think the best advice would be to book the absolute cheapest economy tickets you can find and enjoy the top upgrade priority. You’ll have access to the Flagship Lounge domestically. Waved copays on mileage upgrades (if you’re doing longhaul international, for example) is a nice feature also.
Most of us who are CK ideally want to keep requalifying, so we continue to buy expensive F/J tickets. If you don’t care about trying to keep earning the status, or you don't think you want to spend your retirement funds on it, I’d be frugal and just enjoy the top tier benefits while they last!
Last edited by GoBirds; Apr 9, 2023 at 10:08 am
#2125
Join Date: Jan 2011
Location: STL/ORD/MCI/SAN
Programs: AA CK MM, AC SE100K, BA Gold, UA 1K, DL Plat, Hyatt Globalist, Hilton Diamond, Marriott Platinum
Posts: 1,989
There is actually no way to upgrade to PE with miles. However, say you’re going US to Europe, you can upgrade to business even from a deeply discounted coach ticket (if upgrade space is available) for 25,000 miles each way per passenger, and you won’t have to pay the typical $350 copay that would be required for any non-CK.
Sometimes paid offers are available to PE or J (particularly in the AA app), but CK doesn’t get you any added benefits with that method of upgrading.
#2126
Join Date: Nov 2017
Location: CLT
Programs: AA EXP, 2 Million Miler
Posts: 821
#2127
Join Date: Nov 2017
Location: CLT
Programs: AA EXP, 2 Million Miler
Posts: 821
Make full use of international flights where you can upgrade ( or wait-list) to Business with just miles (the $350 per one-way per person is waived for CK's). This assumes you don't have SWUs to use. You can booked these flights while you are CK for dates after you lose CK.
Fly thru JFK so you can use the Chelsea lounge.
Make full use of Flagship lounges.
Booked paid flights to make use of the bonus miles (120% bonus).
Enjoy you year.
#2128
Join Date: Apr 2017
Programs: Bonvoy ambassador - lifetime plat / Hilton diamond / hyatt globalist / AA CK baby!
Posts: 889
CK landing at heathrow.....
just curious - I often times travel to london and for as long as i can remember there is an AA agent at the door with a 'CK' sign. Do CK members get any inbound perks at heathrow like a priority line through immigration? I always position myself in the business class cabin to be 1st or 2nd out the door when it opens, and I'm a fast walker. if they are just giving cart rides to all the CK members once they get off the plane, I'd be through immigration myself before that happens most likely.
newbie CK wants to know
TIA
just curious - I often times travel to london and for as long as i can remember there is an AA agent at the door with a 'CK' sign. Do CK members get any inbound perks at heathrow like a priority line through immigration? I always position myself in the business class cabin to be 1st or 2nd out the door when it opens, and I'm a fast walker. if they are just giving cart rides to all the CK members once they get off the plane, I'd be through immigration myself before that happens most likely.
newbie CK wants to know
TIA
#2129
Join Date: Aug 2014
Programs: AA CK, UA 1K, Hilton Diamond, Marriot Plat, Hyatt Globalist
Posts: 161
There are no expedited ways through immigration. The cars help take you across the tarmac if you are transferring to another terminal. Saves that bus ride. Also, you get into the new lounges at LHR. Previously needed a 1st class ticket on BA to get into Concorde but now CK can. One time my daughter and I had an 11 hr layover in LHR. We actually went off campus for lunch to visit the castle and ended up visiting around 10 lounges. Cathay is great.
#2130
Join Date: Apr 2017
Programs: Bonvoy ambassador - lifetime plat / Hilton diamond / hyatt globalist / AA CK baby!
Posts: 889
There are no expedited ways through immigration. The cars help take you across the tarmac if you are transferring to another terminal. Saves that bus ride. Also, you get into the new lounges at LHR. Previously needed a 1st class ticket on BA to get into Concorde but now CK can. One time my daughter and I had an 11 hr layover in LHR. We actually went off campus for lunch to visit the castle and ended up visiting around 10 lounges. Cathay is great.
the condord room is a departures lounge, no? I always fly AA metal, so they are still only using terminal 3 no? a month or so ago the flagship lounge was still closed in terminal 3, and I'm not that keen on the alternatives. at least the arrivals lounge is open again!