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AA Concierge Key / ConciergeKey / CK members lounge (master thread)

Old Dec 18, 2015, 12:53 pm
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Last edit by: Prospero
American Airlines ConciergeKeySM / "CK" Program (by invitation only)
(Includes Executive Platinum status and Admirals Club membership)


NOTE: For questions such as "How can I get Concierge Key?" or "This is my spend: will I get CK?" Please refer to the How do I make / making AA Concierge Key / ConciergeKey / CK?thread

Also see AA Concierge Key invitations / renewal for 2019 status (out early 12/2018).


13 Apr 2020: AAdvantage extends CK status is extended automatically until Jan 31, 2022.

"The ConciergeKey Program is an exclusive program that American Airlines has for our very top customers. This is by invitation only and a very exclusive club." (Billy Sanez for AA)

ConciergeKey Services are provided to a select group of VIPs to facilitate travel on AA. The program is offered on an invitation basis only and is targeted at customers who control travel policy for large organizations. Customers who generate a high amount of revenue for AA may also be invited into this program (possibly those who spend upwards of US$60k a year on travel with AA).

Services provided include airport escorts and pre-boarding (seems variable, more likely during OSO?); assistance with flight changes, seat changes, and upgrade requests via their own dedicated telephone line. In addition, there is the ability to communicate directly with ConciergeKey associates via a dedicated email address. ConciergeKeySM representatives will also monitor day of travel of ConciergeKey members and will proactively reroute or rebook travel when necessary. ConciergeKey status allows check-in at First Class counters, as well as access to elite lines through security at certain airports. Miles and copay upgrades with copay waived.

ConciergeKey is now a distinct elite tier, above Executive Platinum. ConciergeKey benefits include membership to the Admirals Club, international miles upgrades with copayment waived, as well as two additional System-Wide Upgrades (SWU's) as part of CK membership.

CK members have access to Flagship Check-in on any flight, and CK will have Flagship Lounge access when flying a OneWorld airline.

As of 1 Jan 2017, Concierge Key members have upgrade requests prioritized over all other tiers: CK members have an upgrade window of (up to) 120 hours (Executive Platinum member's will retain the 100 hour upgrade window). CK members will board ahead of other passengers.

Regarding Concierge Key tier benefits coming in 2017, please see: New Concierge Key Benefits for 2017: New CK Elite Status Tier

Please: do respect members' privacy by refraining from asking for overly personal information and details relating to ConciergeKey membership or nomination. If your question receives no response, consider the member chooses not to reply, as is his/her right.

Boarding Area's AAdvantageGeek's blog shows the card and documents here.

Previous threads:
ConciergeKey AA Premium Service (ARCHIVED)
ARCHIVED: AA Concierge Key / ConciergeKey / CK (2014 consolidated)

Updated 18 Aug 2019 by ikwia to reflect CK being a distinct elite tier and to clarify the FL access requirement
Updated 25 Jul 2017 by JDiver
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AA Concierge Key / ConciergeKey / CK members lounge (master thread)

Old Apr 20, 2023, 1:42 pm
  #2176  
 
Join Date: Apr 2023
Location: DFW
Programs: AA CK, 4 MM Miler, Hyatt Globalist, Hilton Diamond, Marriott Platinum Elite, Avis President's Club
Posts: 50
Originally Posted by hnewman
Same
Same. I wish I had a cup of coffee.
Marioparty is offline  
Old Apr 20, 2023, 2:11 pm
  #2177  
 
Join Date: Nov 2022
Programs: Frequent AA Flyer
Posts: 176
Originally Posted by EXPLAT
Man, the stress from thinking about whether you may not get renewed is therapy level. Dreams about the loss. Wow, I would love to have CK instead of EP but the stress once obtained seems nuts. AA has us all running like little hamsters. I wonder how many behavioral scientists, Psychologists and Psychiatrists they engaged to come up with their Loyalty Program.
Even though I know you're saying that partially in jest, you have a good point. I think we've seen over the past month how much value former, current, and prospective future members place on CK status and the benefits that come with that status. The part that really makes you wonder is the secretive nature of the qualification process. Which I've always found to be odd, as it was clearly stated in the Airpass program documents exactly what dollar amount of commitment was required to automatically be granted CK status. It was 50k, then 60k. No doubts, no uncertainty, just guaranteed CK status. That predictability was one of the reasons I joined Airpass, though for my travel patterns it also was a wise financial decision. If AA was willing to offer it clearly and unambiguously through Airpass, they certainly could have found another way to provide that certainty, but they've chosen not to.

And maybe as you say that's purposeful. With that certainty removed, I'm likely to spend more on AA than I would have otherwise, though there are definitely limits to the additional cost and inconvenience I'm willing to tolerate in the quest to maintain CK status.
GoBirds is offline  
Old Apr 20, 2023, 3:24 pm
  #2178  
 
Join Date: Feb 2012
Programs: AA CK, Delta PLT, Hilton LT Diamond, Marriott/SW Plt
Posts: 35
Originally Posted by snydert
As an fyi, I just received the gift EP in my wallet. Hopefully this is a benefit for all. Still no FFD certs though.
Indeed ! Thanks for the heads up as I am sure I checked here very recently...but now I see the EP gift in my rewards tab as well.
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UpInTheAirAgain is offline  
Old Apr 20, 2023, 5:03 pm
  #2179  
 
Join Date: Apr 2023
Location: DFW
Programs: AA CK, 4 MM Miler, Hyatt Globalist, Hilton Diamond, Marriott Platinum Elite, Avis President's Club
Posts: 50
Companion /family boarding status

Can anyone share their experience on whether or not their companion/direct family, on the same flight, also inherit the CK privilege of boarding first?
Marioparty is offline  
Old Apr 20, 2023, 5:05 pm
  #2180  
 
Join Date: Feb 2020
Location: LAX
Programs: AA CK; UA 1K
Posts: 42
Originally Posted by Marioparty
Can anyone share their experience on whether or not their companion/direct family, on the same flight, also inherit the CK privilege of boarding first?
When I fly with my wife, assuming we're on the same PNR, her boarding pass will say Group 1 but there's never been any issue having her board with me.
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laxflyer47 is offline  
Old Apr 20, 2023, 5:07 pm
  #2181  
 
Join Date: Dec 2018
Location: DFW
Programs: AA ConciergeKey, Marriott Ambassador Elite
Posts: 405
Originally Posted by Marioparty
Can anyone share their experience on whether or not their companion/direct family, on the same flight, also inherit the CK privilege of boarding first?
I'll board my wife, kids, inlaws and anyone traveling with me during my boarding call. Never had an issue.
snydert is offline  
Old Apr 20, 2023, 5:08 pm
  #2182  
 
Join Date: Feb 2012
Programs: AA CK, Delta PLT, Hilton LT Diamond, Marriott/SW Plt
Posts: 35
Originally Posted by Marioparty
Can anyone share their experience on whether or not their companion/direct family, on the same flight, also inherit the CK privilege of boarding first?
No one has ever questioned me bringing my family to board with me, they always walk on with me...additionally the premium services staff and gate agents are always cordial and welcoming to them...its usually just me and my wife...but there has never been an issue for me even when our adult children fly with me. (or, for that matter... no problem for even a business colleague traveling with me).
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UpInTheAirAgain is offline  
Old Apr 20, 2023, 5:14 pm
  #2183  
 
Join Date: Dec 2018
Location: DFW
Programs: AA ConciergeKey, Marriott Ambassador Elite
Posts: 405
Originally Posted by GoBirds
Even though I know you're saying that partially in jest, you have a good point. I think we've seen over the past month how much value former, current, and prospective future members place on CK status and the benefits that come with that status. The part that really makes you wonder is the secretive nature of the qualification process. Which I've always found to be odd, as it was clearly stated in the Airpass program documents exactly what dollar amount of commitment was required to automatically be granted CK status. It was 50k, then 60k. No doubts, no uncertainty, just guaranteed CK status. That predictability was one of the reasons I joined Airpass, though for my travel patterns it also was a wise financial decision. If AA was willing to offer it clearly and unambiguously through Airpass, they certainly could have found another way to provide that certainty, but they've chosen not to.

And maybe as you say that's purposeful. With that certainty removed, I'm likely to spend more on AA than I would have otherwise, though there are definitely limits to the additional cost and inconvenience I'm willing to tolerate in the quest to maintain CK status.
I'm already stressing about next year requalification! Only somewhat kidding...
snydert is offline  
Old Apr 21, 2023, 1:18 am
  #2184  
formerly wchinchen
 
Join Date: Sep 2013
Location: Honolulu
Programs: AA CK, UA 1K, Hyatt Globalist
Posts: 1,481
Originally Posted by GoBirds
I'm likely to spend more on AA than I would have otherwise, though there are definitely limits to the additional cost and inconvenience I'm willing to tolerate in the quest to maintain CK status.
What would you do, lets say, spend 70k and not get CK? Would you move your business to UA and get confirmed GS? Or it doesnt even matter, and still fly AA?
HaleiwaFlyer is offline  
Old Apr 21, 2023, 3:12 am
  #2185  
 
Join Date: Aug 2013
Location: Isle of Man/East Palo Alto
Programs: AA - CK/Airpass
Posts: 1,046
Originally Posted by HaleiwaFlyer
What would you do, lets say, spend 70k and not get CK? Would you move your business to UA and get confirmed GS? Or it doesnt even matter, and still fly AA?
If I dont get it this year, Im going to split between BA and AY. I fly enough to get GGL and Lumo on both.

For my business Ill probably put us on United, as they actively want our business.
wutlol is offline  
Old Apr 21, 2023, 10:52 am
  #2186  
 
Join Date: Aug 2014
Programs: AA CK, UA 1K, Hilton Diamond, Marriot Plat, Hyatt Globalist
Posts: 282
Originally Posted by UpInTheAirAgain
No one has ever questioned me bringing my family to board with me, they always walk on with me...additionally the premium services staff and gate agents are always cordial and welcoming to them...its usually just me and my wife...but there has never been an issue for me even when our adult children fly with me. (or, for that matter... no problem for even a business colleague traveling with me).
I have always had others board on with me. Even people I just met in line or had met at a conference and we were on the same flight. I just say, they are traveling with me. No issue
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astebel is offline  
Old Apr 21, 2023, 11:15 am
  #2187  
 
Join Date: Aug 2014
Programs: AA CK, UA 1K, Hilton Diamond, Marriot Plat, Hyatt Globalist
Posts: 282
Originally Posted by wutlol
If I dont get it this year, Im going to split between BA and AY. I fly enough to get GGL and Lumo on both.

For my business Ill probably put us on United, as they actively want our business.
After seeing so much discussion here, I am starting to fly UA. My daughter had to switch as she is homed in DEN now and that is a hub. She has been happy with the service. I can tell you that I have taken LAX-DEN to see her on AA where we get a little snack I actually am getting a full dinner from SNA to DEN!! Is it worth leaving AA. Not sure. I have been with them since 1982.
astebel is offline  
Old Apr 21, 2023, 11:22 am
  #2188  
 
Join Date: Aug 2014
Programs: AA CK, UA 1K, Hilton Diamond, Marriot Plat, Hyatt Globalist
Posts: 282
Originally Posted by enpremiere
Had a dream that I received a congratulatory voicemail for renewing CK (after I was dropped at the end of March from CK faster than seatback screens on AA's narrow-body fleet).

It was so vivid that I woke up, picked up my phone to refresh the app and look for the transcribed text.

Suffice it to say, once I came to and realized that it was but a fleeting dream, I went back to sleep a grumpy EP.
astebel is offline  
Old Apr 21, 2023, 11:27 am
  #2189  
 
Join Date: Aug 2014
Programs: AA CK, UA 1K, Hilton Diamond, Marriot Plat, Hyatt Globalist
Posts: 282
I am currently on a flight lamenting to my FA about not having my morning champagne in FL because I was released from CK recently. I told her about how many of us are so confused not being renewed. She told another FA who came to talk to me because she is very concerned about us who are looking into other airlines and gave me a suggestion to get in touch with Derek Kerr, CFO. She encouraged me to post his email [email protected] to discuss our disappointment and confusion about not being renewed, especially those of us who have had status for many years. May be worth a try. I will be at EP by next month, not due to anything else but increased travel this year already. I would hope that would trigger something??
astebel is offline  
Old Apr 21, 2023, 11:47 am
  #2190  
 
Join Date: Nov 2022
Programs: Frequent AA Flyer
Posts: 176
Originally Posted by HaleiwaFlyer
What would you do, lets say, spend 70k and not get CK? Would you move your business to UA and get confirmed GS? Or it doesnt even matter, and still fly AA?
I'm already at 350,000 LP this year, and am on track to hit probably 750,000 to 850,000 organically. I may take an extra trip or two for pleasure, so I expect to spend maybe $85-90K total on AA flights. If I don't get CK next year with that spend, all on J and F, I'll have to consider my options. I looked at United Pass Plus or whatever its called, their program similar to Airpass. I would get guaranteed GS status for $50k, but from what I've read on FT, CK seems to be superior to GS overall. Also, the actual mechanics of the program look much less financially appealing than Airpass was. I frequently travel at short notice, so the Airpass J and F (and instant upgrade) fares were often significantly less than the full fare F/J fares available a few days before departure. The UA program has minimal discounts, so that sort of travel would end up costing me much more than it did with Airpass. And, for better or worse, AA's schedule is simply more convenient for the places I travel most commonly to.

I also am a bit worried that when looking at renewals next year, even with my significant anticipated spend this year, AA may look differently at CK's who acquired that status via Airpass vs those who did it solely on spend outside of Airpass. I also wonder what they'll do with CK's like myself whose membership ends at an odd time, linked to the expiration of my Airpass account, rather than on Feb 28th like most CK's.

I'm trying not to overthink it as I can't control what AA does, and I'm trying to enjoy the the CK benefits I have for now, but I suspect I'll get more stressed in about 18 months when my CK status is set to expire.
GoBirds is offline  

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